Advanced Failed Payment Recovery (FPR) will be rolled out to stores currently using Basic Recovery. If you use Basic Recovery, you’ll be upgraded automatically unless you opt out. This is at no additional cost to you.

This free upgrade will happen on February 24th, 2026.

Advanced Failed Payment Recovery is an industry-leading smart recovery solution that learns from your store and uses data from more than 20,000 brands to determine the best times to retry payments and notify customers.

We are making this upgrade to help you recover more revenue. Merchants who use Advanced Failed Payment Recovery instead of Basic Recovery see an average 23% increase in recovery rate, helping bring more revenue back into your business.

Advanced Failed Payment Recovery also provides important benefits that Basic Recovery does not:

• Smart retries powered by machine learning that identify the best retry window for each failed charge
  
  
• The ability to A/B test, customize, and surface credit balances in notifications to drive more failed payment recoveries
  
  
• If your store is eligible for Frictionless payment method updates, customers can update their payment information directly in the customer portal, eliminating extra steps
  
  
• In-depth analytics that show how much revenue you saved and how each charge was recovered
  
  

If you do not wish to be upgraded, you can opt out by completing this form.

For more information about Failed Payment Recovery, consult our help center.