Tiered discounts for Bundles are now available in for all stores using our Unity customer portal.

Previously, merchants could not apply tiered discounts to Bundles in Unity, which limited merchants' ability to offer scaled pricing. With this update, tiered discounts are fully compatible with bundles in Unity.

For more information about using tiered discounts, please see our help center documentation.

We've released three new Benchmarks as part of our Analytics suite; Renewal rate, Payment error rate and Payment error recovery rate. You can find them in Analytics → Dashboards → Performance → Benchmarks.

Renewal rate

• The percentage of subscriptions that were scheduled to renew in a given period and actually did renew, even if the payment was processed on a different date.

Payment error rate

• Percentage of attempted orders that failed initial processing on their scheduled date within the reporting period.

Payment error recovery rate

• Percentage of payment attempts that failed on their scheduled date within the reporting period, but were later retried and processed successfully.

For further information regarding Benchmarks, please refer to our help documentation.

New Reward flows now evaluate the recently processed charge in order to trigger a flow, instead of the upcoming one. This means Rewards are now based on the order that has just processed - rather than the next scheduled order.

While this is the default behavior, you can still go the the settings cog in your Rewards flow to swap back to the upcoming charge if this is preferred. This only impacts inactive, unpublished flow - not existing active ones.

For more information, see our documentation.

You can now view and manage a customer’s communication preferences directly from the Customer Details page. This feature allows your team to easily update consent for:

• Email marketing
• Marketing SMS
• Transactional SMS

This update includes a new Communication Preferences section on the Customer Details page, providing visibility and the ability to edit each customer's settings.

This update gives you greater control, flexibility, and accountability - making it easier to maintain accurate communication settings and deliver personalized, compliant outreach.

Read more about this feature in our help doc.

You can now transfer customer consent data from other platforms to Recharge using two new bulk updates: Accept and Decline communication preferences. This includes separate consent for both SMS and email.

These updates are particularly impactful to merchants using Concierge SMS, and help keep consent data aligned with tools like Klaviyo and Attentive. Easily import historical opt-ins and opt-outs across your customer base, ensuring communication preferences are consistent, accurate, and compliant from day one.

Read more about this update in our help docs.

• An educational banner in the swap product dialog
• A promo banner on the /overview page

• Adding custom content to Affinity (developer documentation)
• Using advanced customizations in Affinity (help center)

Starting on September 24th, 2025, we’ll begin rolling out improvements that ensure when a customer skips a future order, the skip is reliably honored. With these changes, customers’ future skips will remain in place even after most subscription updates (like product swaps), helping reduce confusion, prevent accidental charges, and minimize churn.

What’s changing?

• Historically, if a customer skipped a future order and their subscription was later updated (e.g., a product swap), the future skip would be removed.
• With this update, future skipped orders will now be retained when changes are made to a subscription, with the exception of updates to the subscription’s charge date, order frequency, or address assignment.
• When the next charge date or order frequency is changed, or when a subscription is moved to a different address, the future skips will be removed, as the desired skip behavior can vary by use case. When this happens, we will:
  1. Emit a new subscription/skip_invalidated webhook so you can take action if needed (e.g., re-skipping). (API documentation coming soon)
  2. Add a skip invalidated event to the customer timeline, including the original skip date.

Our Unity customer portal now supports adding a new bundle or swapping to another one.

What’s new?
Unity now includes a native bundles widget — allowing customers to:

• Add a new bundle to their order
• Swap an existing subscription to a bundle
• Manage bundles directly within Unity, with no redirects.
• See a summary with selected products
  
  Read more in our Unity Customer Documentation.

Tiered discounts are now compatible with Checkout Upsell, Upsell All, and Checkout Cross-sell app blocks.

This ensures discounts now display and apply automatically when:

• Customers upgrade or downgrade a subscription via Checkout Upsell Line Items or Upsell All
• Customers add additional products via Checkout Cross-sell

You can set up a Tiered discount by selecting Discounts > Tiered discounts in the Nav menu.

Learn more in our help center.