Multi-currency Credits are now available to all stores using Credits. International customers can now view their credit balances in their local currency. While credits will still always be held in the store’s default currency, this new update improves how they’re displayed and applied across multi-currency charges.

Multi-currency Credits automatically converts a customer’s credit balance to match the currency of their recurring charge if their presentment currency differs from your store’s default currency. 

What's new: 

• Credits Now Display in Local Currency: When enabled via credit settings, credits are automatically converted on a daily basis to match the currency the customer shops in. 
• Converted Across Key Customer Touchpoints: Converted credit balances now appear across key Recharge experiences — including the Affinity Customer Portal, Cancellation Prevention, and Win Backs pages.
  
  
  To learn more, see How-to use Multi-currency Credits.

Checkout Upsell is now compatible with Recharge Bundles, including both Upsell All and Upsell Line Items.

Customers with one-time bundles at checkout can now convert to subscriptions easily - with the savings highlighted during the experience. 

For Dynamic Customizable Bundles, Upsell All is recommended, as these bundles consist of line items. To preserve bundle integrity, individual line item upsells are automatically disabled for these bundle contents.

To get started, head to Cross-sell & Upsell in your Recharge admin. Check out our help documentation for more details.

We’ve upgraded Win Backs with branded default templates that automatically match your store’s look and feel—no coding or design work required.

Now, you can launch Win Backs drip campaigns in minutes, with a smooth, on-brand reactivation experience starting from the very first email. 

New drip campaigns will include these improved emails by default. For more information on creating a Win Back drip campaign, see How to set up Win Backs: Through Recharge.

Previously, all rewards and referrals emails were plain text and didn’t reflect the look and feel of your brand. Now, all rewards and referrals emails come with out-of-the-box templates that automatically match your store branding—no coding required.

See our documentation to discover all the features available with Rewards and Referrals.

We’ve made failed payment recovery smoother than ever. With the new payment methods landing page, merchants can send customers to a dedicated, standalone page to fix card issues, skipping the login and avoiding portal distractions. By enabling this feature in your advanced Failed Payment Recovery strategy, you can provide a seamless, optimized experience for updating payment information after a payment failure.

Key benefits:

• Reduces friction for stores with custom customer portals by allowing customers to resolve their payment issues immediately without logging in.
• Minimizes distractions by displaying only the specific payment method that needs to be updated.
• Expands access to frictionless payment updates. Stores using Shopify Payments with custom customer portals can now leverage our frictionless payment updates feature exactly when it matters most–after a payment failure. 

See How to create an advanced Failed Payment Recovery strategy for more information on how to leverage the payment methods landing page.

We’ve just added three powerful new branch conditions to Automate: Country, Zip Code, and Segment. These give you more control and flexibility than ever before when tailoring your Automate flows.

Here are just a few ways you can use them:

Zip Code and Country:
→ Schedule seasonal products swaps for customers in specific climates.
→ Swap or add a product that is available in a specific country - customize based on your inventory locations.
→ Add location-specific products that will appeal to that audience.

Segment:
→ Surprise your Gold-tier customers with one-time gifts or special add-ons.
→ Swap to a different product based on the segment your customer is in.

These enhancements make Automate more adaptable to your customer base - helping you improve the customer experience and reduce churn.

Merchants using frictionless payment updates can now add Shopify Payment methods directly within the merchant portal.

Previously, Shopify Payment methods could only be added via the customer portal. With this update, merchants can now enter payment information on behalf of customers directly in the merchant portal, streamlining the payment method update process.

For information on frictionless payment updates and eligibility requirements, see How to enable frictionless payment updates.

Here's what our Product team was up to in March:

Subscriptions

• New Subscription Widget enhancements: Allows you to create multiple widget versions with different templates and assign them to specific products, all while previewing changes in real time through Recharge.
• New bulk update - "Update customers": Easily correct customer data and set loyalty streak counts when migrating from another loyalty platform.

Loyalty & Churn Tools

• Credits are now in Win Backs: Add a Credits balance to your Win Backs landing pages reminding customers of their available balance which can be applied to the next queued order if they reactivate their subscription. 
• Loyalty columns added to customer exports: We’ve added three new columns to customer exports, enabling you to quickly report on customers' uncancelled charge streaks, lifetime value, and credits balance.

Upsells & Cross-sells

• Faster, frictionless checkout cross-sells: You can now pre-select purchase options, variants and frequencies - and let your customers speed through checkout, reducing clicks and preventing decision fatigue.
• Post-purchase Cross-sell customization updates: Merchants can now adjust section order, add images, and add text. These updates offer more flexibility and allow for an on-brand and visually appealing post-purchase experience. 

SMS, Email and Notifications

• Subscription management via Concierge SMS (Early Adopter Program): Customers can now manage their subscriptions via AI-powered SMS, allowing them to make changes and receive updates through simple, conversational texts.

Recharge API

• Cursor-based pagination is now required for API calls returning responses with >100 pages: Requests that return more than 100 pages must now use cursor-based pagination. Otherwise, the request will result in an error.

We've introduced a new bulk update, "Update customers" which enables you to easily correct customer data and set loyalty streak counts when migrating from another platform.

• Set customer streak counts to match loyalty history from a previous platform
• Update customer attributes like name, email, and phone number in bulk
• Enable faster migrations and cleaner data without internal team intervention

Refer to How to update customer information in bulk for step-by-step instructions. 

We’re adding two new customization options to Post-purchase cross-sell:

• The ability to reorder sections
• Text and Image section

These updates give merchants more flexibility and control over their cross-sell, allowing for an on-brand and visually appealing post-purchase experience. Merchants can now adjust section order, add images, and add text.

These updates are available now for merchants using Post-purchase cross-sell with SCI/SCI(m) and a Recharge Pro or Custom plan. Please see our help documentation for more details.