We're excited to announce a fast & streamlined way to bulk update subscriptions that eliminates manipulating  spreadsheets and time lost in searching for subscriptions that need changes.

Bulk update subscriptions without manually exporting and manipulating CSVs

We’ve made it easier to update subscriptions at scale by removing one of the biggest sources of friction: spreadsheets.

You can now bulk update subscriptions directly in-product—no CSV exports, uploads, or manual validation required. Using search and filters, you can quickly pinpoint the exact subscriptions you want to change, then take action in a single workflow. Supported actions include rescheduling the next charge date, canceling, reactivating, deleting, updating price, or swapping products.

Before applying changes, you can preview exactly what will happen, or process updates immediately. This reduces the number of steps required to make bulk changes with a more direct, controlled experience—helping teams move faster with less overhead. 

For more information about bulk update subscriptions, consult our help center.

Currency-specific pricing overrides are now available in Automate's "Subscription (Add/Swap)" and "Subscription Update" nodes. 

You can now set custom prices per presentment currency when adding, swapping, or updating subscriptions in Automate flows, giving you precise local pricing control. This setting is independent of your store's Shopify Markets configuration—if a currency doesn't have its own override, your default custom price will be converted into the local currency. 

For more information, consult our help center.

You can now view daily customer portal login activity on the Customer Actions dashboard.

 The new "Customer portal login" metric gives you top-level insight into how many of your customers are visiting the portal, and whether portal visits are driving actions such as cancellations or skips. 

The metric appears as a new tile on the Customer Actions dashboard, and can be filtered to separate customer portal vs. merchant portal logins. Additionally, login actions are also recorded in the Customer timeline; data are tracked globally starting January 14, 2026. 

For more information, see our documentation.

Flows Debug Tooling is now available for Rewards flows.

You can now open the Activity tab in Rewards to search for a specific customer, see which reward flows they entered, and open our Debug Canvas that shows how each node evaluated for that customer's run. This eliminates the need to dig through exports to understand who entered a flow and why, making troubleshooting and validation much faster.

Learn more in our help center.

You can now edit live flows directly in Automate. 

Previously, editing an active flow required duplicating it, making changes in the copy, and reactivating the new version, which created friction and version confusion. Now, you can make edits on the canvas, save changes to automatically generate a new version, and easily toggle between versions in the UI for clear version history and control. This removes barriers to making small updates and makes maintaining and iterating on your flows much easier.

See the how-to guide to get started.

A streamlined good-or-bad reporting tool is now available inside the Concierge SMS inbox, allowing you to easily provide feedback to improve our AI.

This update captures feedback at the message level, requires a short comment for bad reports to clarify what went wrong, and routes responses directly to the SMS team for monitoring, quality checks, training signals, and faster identification of bugs or prompt refinements. 

For more information about Concierge SMS reporting, consult our help center.

The Customer Details page has been expanded to include several valuable data points about your customers!

The new page now includes:

• Subscription history metrics, including: "Subscription Spend", "Subscription Orders", and "Streak Count"
• The Segments a customer currently belongs to 
• The Shopify tags associated with this customer's record in Shopify

A new “Add free gift” action is now available on the Upcoming orders section of the Customer details page, allowing customer support teams to add or remove free gifts for individual customers. Available with the Retain add-on.

This eliminates previous workarounds like running a Bulk update or using Test Flow, which customer support users often couldn’t access. You can now directly add a gift to a single customer’s upcoming order, set whether they keep the gift if they skip the order, or delete an existing free gift when needed — making it easier to delight your customers without relying on monetary discounts.

For more information about adding free gifts to upcoming orders, consult our help center.

A new condition is now live in Rewards Flows that allows you to determine if a processed order contains a specific discount code.

This update fixes a gap where you couldn’t natively detect whether a processed order used a specific discount code, which made multi-order free-gift promotions and code-triggered rewards hard to set up. With the new condition, you can build flows that check processed orders for a particular discount code so you can reward your customers across multiple orders, trigger code-specific cashback, or send notifications when a code is used.

For more information about the Rewards, consult our help center.

The maximum allowed delay for customers to postpone their next order has been increased from 3 months to 1 year.

This change gives merchants with longer renewal or fulfillment cycles more flexibility to let customers delay upcoming orders for significantly longer intervals, reducing manual work and improving the customer experience for long-cycle products. For more information about the Upcoming Order Email, consult our help center.