On March 6th, 2025 we will deprecate the "Create order always (do not check for inventory, and do not reduce inventory)" order processing setting, as orders created on Shopify will always reduce inventory. 

Stores with this setting enabled will automatically switch to the "Create order always (and reduce inventory)" setting.

To learn more about order processing settings, see Handling product inventory.

Starting March 6th, 2025 we will begin rolling out optimizations to how inventory is handled for one-time products, as well as product incentives and free gifts added through Recharge Subscription Experiences.

Current behavior:

When the order processing setting “Create order only if inventory is available (and reduce inventory)” is enabled, Recharge only creates the subscription order if there is available inventory in Shopify. If inventory is not available, the order is marked with an inventory error. 

Until now, this behavior has only applied to subscription products. Currently, one time products, free gifts, and incentive products do not follow inventory rules configured in Recharge and will always process, even if they are out of stock. 

What’s changing?

Starting March 6th we will begin rolling out optimizations to how inventory is handled. One time products, free gifts, and incentive products billed through Shopify will follow the inventory setting rules and only process if there is inventory in Shopify. If you want these products to continue selling when out of stock, you can adjust the setting to “Continue selling when out of stock” in Shopify.

To learn more about order processing settings, see Handling product inventory.

Merchants that use Checkout Upsell can now choose to Upsell all line items at once - and it's mobile-friendly 🎉 

This update:

• Greatly improves visibility for mobile traffic, as the app block can be placed at the top of the page
• Highlights the potential savings if converted of all line items, encouraging customers to make the move
• Reduces the number of clicks - just one to make all eligible items a subscription

Check out our documentation and see the GIF below to learn more.

The 'Duplicate' flow action has moved from the flow list view to directly in your flow canvas. You can now duplicate existing flows without navigating back to your flow list. 

The ability to duplicate a flow allows you to iterate quickly by making minor tweaks and adjust existing strategies. With this update, when you duplicate a flow, you are immediately redirected to the new canvas. See Manage flows for the updated directions to duplicate your existing flows. 

Here's what our Product team was up to in January:

Grow

• A/B Testing for Post-purchase Cross-sell: Test two Cross-sell incentives with the new A/B test node. Analyze performance post-checkout using Analytics to find the most effective option.

Retain

• Win Backs General Release: Re-engage lost customers with tailored offers, boosting LTV without high acquisition costs. Available to merchants on the Retain package.

Core Features

• New Product: "Automate" now Available: Automate complex subscription models with ease, creating unique customer experiences and increasing conversions. Available for all Pro and Custom stores.
• Klaviyo Segment Sync: Segments now automatically sync Klaviyo lists and segments daily, eliminating manual updates. This feature is automatically enabled for Pro stores, except those that created a Klaviyo segment in Recharge before January 23, 2025.
• Non-subscription Customer Migrations: Migrate non-subscription customers to Recharge and extend your reward offerings to your entire customer base, including one-time customers.
• Change to Recharge API - 90-day Lookback Limit for Processed Charges: Starting March 19 2025, API versions 2021-01 and 2021-11 will no longer show  charges processed over 90 days ago. Access older data via Exports or the Merchant portal.  
• Exports Page Refresh & Export Column Selection: The redesigned Exports Creation page is now live for all stores, offering faster, customizable, and more reliable data exports.   

The Exports Creation page has been redesigned and is now available for all stores! This update improves data exporting by making it faster, customizable, and more reliable.

What’s New:

• Recommended columns for easier selection of relevant data.
• Customizable exports with column selection, so you only export what you need.
• Improved performance, reducing long wait times.

We've added an A/B test node to our Post-purchase Cross-sell flow - allowing you to offer two different cross-sells incentives. See which cross-sell is more popular post-checkout, and use our Analytics to see which performs better. 

Experiment with A/B tests such as:

- Cross-selling a different product or variant
- Offering a different discount amount on the same product
- Testing the response to different subscription types (one-time or subscription)
- Offering free or paid shipping on the cross-sell

See our help documentation to learn more, and create your Post-purchase Cross-sell from the Grow menu. Available to Pro and custom plan merchants.

As of January 23, 2025, most stores using the Novum or Prima customer portal themes have been automatically upgraded to the enhanced Affinity customer portal.

This upgrade reflects our commitment to delivering the best possible subscription experience for your customers and your data will remain intact. Stores cannot switch back to the Novum or Prima customer portals once upgraded to Affinity. 

Upgrading to the Affinity customer portal theme provides an enhanced customer portal experience:

• No-code customizations for a personalized look and feel 
• Intuitive order management to reduce churn
• A mobile-friendly interface for a better user experience 
• Access to Product Subscription Plans for better control over subscription management
• Seamless compatibility with Recharge’s revenue tools for growth and retention

To read more, see Upgrading to the Affinity customer portal FAQ.

We’ve updated Segments to automatically sync your Klaviyo-created lists and segments daily.

Previously, manual syncs were required to keep each Klaviyo segment data up-to-date. With this improvement, your Recharge segments automatically reflect the most updated information, allowing you to create targeted customer experiences based on segment membership, and to evaluate the performance of any customer segment across our analytics dashboards.

This feature is automatically enabled for all Recharge Pro stores, except if you created a Klaviyo segment in Recharge before January 23, 2025. If you're in this group and would like it enabled, please reach out to earlyadopterprogram@rechargeapps.com. To learn more about segments, see Managing customer segments.

Here's what our Product team was up to in November:

Grow

• Time delay for upcoming order Cross-Sell: Delay upcoming order cross-sell notification until the customer receives the order that triggered their eligibility for the promotion.
• Post-purchase Cross-sell supports Shop Pay: Customers using Shop Pay can now receive Post-purchase offers. This marks a significant improvement in visibility as Shop Pay accounts for 20-50% of check out traffic for many brands.

Retain

• NEW (Early Adopter Program) Customer Portal Announcement: Engage customers with a banner in the customer portal, simulating a digital punch card and maximizing the reach of existing Rewards experiences.
• Active Win Back experiences can now be edited: Merchants can now make copy updates to active Win Back experiences, including Win Back title, landing page copy and email content. 
• FPR Email Analytics for Custom Customer Portals: Users can now set an FPR strategy to send customers to their custom customer portal, allowing merchants to track key analytics such as unique click rate and payment method update rate.

Analytics

• Payment Recovery Summary with Order error analytics: Review critical insights, Recovery Rate Tracking and Stalled Charges Insights, in the Payment Recover Summary without the use of additional tools.

Core Features

• Improved Email Deliverability for Unauthenticated Stores: Notification emails from unauthenticated domains will now be sent from no-reply@rechargeapps.com, improving reliability and reducing the risk of emails being flagged as spam.