A streamlined good-or-bad reporting tool is now available inside the Concierge SMS inbox, allowing you to easily provide feedback to improve our AI.

This update captures feedback at the message level, requires a short comment for bad reports to clarify what went wrong, and routes responses directly to the SMS team for monitoring, quality checks, training signals, and faster identification of bugs or prompt refinements. 

For more information about Concierge SMS reporting, consult our help center.

The Customer Details page has been expanded to include several valuable data points about your customers!

The new page now includes:

• Subscription history metrics, including: "Subscription Spend", "Subscription Orders", and "Streak Count"
• The Segments a customer currently belongs to 
• The Shopify tags associated with this customer's record in Shopify

A new “Add free gift” action is now available on the Upcoming orders section of the Customer details page, allowing customer support teams to add or remove free gifts for individual customers. Available with the Retain add-on.

This eliminates previous workarounds like running a Bulk update or using Test Flow, which customer support users often couldn’t access. You can now directly add a gift to a single customer’s upcoming order, set whether they keep the gift if they skip the order, or delete an existing free gift when needed — making it easier to delight your customers without relying on monetary discounts.

For more information about adding free gifts to upcoming orders, consult our help center.

A new condition is now live in Rewards Flows that allows you to determine if a processed order contains a specific discount code.

This update fixes a gap where you couldn’t natively detect whether a processed order used a specific discount code, which made multi-order free-gift promotions and code-triggered rewards hard to set up. With the new condition, you can build flows that check processed orders for a particular discount code so you can reward your customers across multiple orders, trigger code-specific cashback, or send notifications when a code is used.

For more information about the Rewards, consult our help center.

The maximum allowed delay for customers to postpone their next order has been increased from 3 months to 1 year.

This change gives merchants with longer renewal or fulfillment cycles more flexibility to let customers delay upcoming orders for significantly longer intervals, reducing manual work and improving the customer experience for long-cycle products. For more information about the Upcoming Order Email, consult our help center.

Merchants can now translate their Referrals text - both manually and automatically via Recharge AI. These can be applied to the landing page to capture friend information, for a localized customer experience.

With this update, you can now:

• Manually translate text directly in the Flow Editor by selecting a language (from your Shopify store or adding new ones) and entering custom translations for each flow node.
• Use Smart translations, powered by Recharge AI, to instantly translate your Referrals text into all languages configured in your Shopify store.

For more information, please see our translations guide.

Multi-product filtering is now available on the Revenue, Upcoming orders, Subscriptions, and Customers dashboards on the Home page. 

This update allows merchants to filter dashboard views by multiple products or variants at once, eliminating the need for manual exports and aggregation. When multiple products or variants are selected, dashboard metrics will reflect performance across the entire selection for all of the selected products combined. For more information about our Home page dashboards, consult our help center.

You can now filter by a customer’s state, province, or region in Flows. This new condition lets stores tailor cancellation experiences, offers, and upcoming order emails based on where a customer lives — unlocking more precise and compliant customer journeys. 

Previously, merchants could only filter by country and postal code — leaving a gap for region-specific rules and promotions. This update addresses compliance and personalization needs (for example, stricter cancellation requirements in states like CA and NY) and lets stores target region-eligible products or offers. 

Available in any Flow that supports shipping address conditions, including Cancellation Prevention, Winbacks, and Upcoming Order Emails.

For more information about state/province/region conditions in Flows, consult our help center.

Tiered discounts for Bundles are now available in for all stores using our Unity customer portal.

Previously, merchants could not apply tiered discounts to Bundles in Unity, which limited merchants' ability to offer scaled pricing. With this update, tiered discounts are fully compatible with bundles in Unity.

For more information about using tiered discounts, please see our help center documentation.