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Enhancement
today

Coming soon: Support for Shopify customer segment discounts

Rolling out starting July 27

We're excited to announce support for Shopify discounts that use customer segment eligibility criteria.


What's changing?

Previously, Recharge did not import Shopify discount codes or automatic discounts that were restricted to specific Shopify customer segments. These discounts were skipped during import and could not be applied to recurring subscription orders.

Beginning with this rollout, Recharge will import these Shopify discounts, allowing eligible discounts to apply to recurring subscription orders as expected.

Is any action required?

Most merchants won't need to take any action.

However, you should review your setup if:

  • You have Shopify discount codes or automatic discounts that use customer segment eligibility criteria, and
  • Those discounts are intended to apply to multiple or all recurring subscription orders (not just the initial checkout).

Because Recharge will now import these discounts, you may no longer need any custom workflows or workarounds you've put in place to support these use cases.

We recommend reviewing your existing discounts and any related automations or custom logic to determine whether they should be updated or removed after this feature is enabled.

If you have questions about how this change may affect your store, please reach out to our support team.

Enhancement
5 days ago

Bundle Widget 2.0 now supports URL prefills

Pre-populate bundle selections from quizzes, landing pages, and guided selling experiences.



Bundle Widget 2.0 now supports URL and query parameter prefills, making it easy to pass pre-selected bundle contents directly into the widget.

This enables seamless handoffs from custom quizzes, product recommendation tools, and landing pages without relying on unsupported workarounds or custom DOM manipulation.

With prefilled bundle selections, you can create smoother guided shopping experiences that help customers build their bundles faster and improve conversion.

See Pre-filling the bundles widget using query parameters for more information. 

Enhancement
a week ago

Bundles Test Mode now generally available

Test customizable bundles before publishing them to your storefront.



You can now use Shopify's Unlisted product status as Test Mode for Customizable Bundles, making it easier to validate bundle configurations before customers can purchase them.

Bundles in Test Mode remain hidden from your storefront, giving you a safe environment to configure, test, and review your bundle experience without exposing it to shoppers.

Once testing is complete, you can activate the bundle directly from the Bundles admin.

This update simplifies implementation and migrations while reducing the risk of launching unfinished bundle experiences.

Enhancement
a week ago

Control email open tracking for customer emails

Disable email open tracking to help meet evolving privacy requirements.



You can now disable email open tracking for customer emails from Recharge, giving you greater control over how email engagement is measured.

This update is especially important for merchants selling in France, where new legislation taking effect on July 14, 2026 requires separate consent for email open tracking. As similar privacy regulations emerge in other regions, this setting provides a straightforward way to manage compliance at the store level.

Open tracking remains enabled by default, and Recharge will not automatically change your settings. Merchants can choose whether to disable tracking based on their own compliance requirements and risk assessment.

Merchants are responsible for ensuring compliance with applicable laws in the regions where they operate.

See France email open tracking rules and Recharge: What you need to know for more information.

Enhancement
a week ago

Offer subscription products in Concierge cross-sells

Turn conversational cross-sells into recurring revenue with subscription product offers.



The Concierge Cross-sell node now supports subscription products, allowing you to offer recurring add-ons alongside existing one-time product offers.

When configuring a cross-sell, you can choose whether to offer a product as a one-time purchase or a subscription, and select the specific subscription plan to apply. Accepted subscription offers are added directly to the customer's existing subscription.

This helps transform one-time cross-sell opportunities into ongoing recurring revenue while giving customers an easy way to add products they want on a regular schedule.

Note: Subscription cross-sells are not yet included in the Performance tab or exports. Support for reporting is planned in a future update. As part of this release, one-time product discounts now also support decimal values.

Enhancement
a week ago

Track failed payment recovery in Concierge

Measure the revenue recovered when customers update declined payment methods through Concierge.



The Concierge Performance dashboard now attributes revenue recovered from failed payment method updates, giving you better visibility into the impact of payment recovery campaigns.

A new card in Performance → Revenue tracks:

  • Recovered revenue from successful payment method updates (excluding taxes, shipping, and discounts)
  • Card updates completed through Concierge SMS
  • Recovery rate, showing the percentage of failed payment prompts that resulted in a successful recovery

This makes it easier to understand how Concierge helps reduce passive churn by recovering failed subscription payments.

Enhancement
a week ago

Manage dynamic bundle selling plan sync yourself

Enable or disable automatic selling plan syncing for dynamic bundles directly from the merchant portal.




Automatic selling plan syncing for dynamic bundles is now self-serve, giving you direct control over how bundle selling plans are applied.

Previously, enabling or disabling this feature required contacting Support. Now, you can manage the setting yourself from the merchant portal.

When enabled, the bundle's selling plans are automatically applied to all products within the bundle, eliminating the need to manually configure matching plans for each item.

For merchants using custom subscription or cart widgets, you can now easily disable this behavior to prevent bundle selling plans from appearing on individual product pages. In these cases, we recommend managing selling plans manually for each bundle product instead.

See Setting up automatic plan syncing for dynamic bundles for more information.

NewEnhancement
a week ago

Bundles Widget 2.0 Page Builder

Customize your bundle product pages with a no-code page builder.



The new Bundles Page Builder gives you a centralized way to customize your bundle product pages directly in Recharge—no code or Shopify Theme Editor required.

With the Page Builder, you can:

  • Customize page layouts by adding, removing, and rearranging content blocks
  • Edit copy inline with support for multiple languages
  • Update styles, including colors, fonts, corner radius, and image ratios
  • Configure bundle-specific settings like collection behavior, subscription plan display, and subscription benefits
  • Update styles, including colors, fonts, corner radius, image ratios, and custom CSS

This makes it easier to create branded, optimized bundle experiences while managing everything from a single location.

See Customizing the Bundles Widget 2.0 for more information.


Enhancement
3 weeks ago

Personalize Concierge SMS messages with dynamic variables

Insert customer, order, and store details directly into SMS messages.




Concierge now supports dynamic variables in SMS message templates, making it easier to personalize customer communications without custom setup.

You can insert variables directly from a picker into supported SMS nodes, including:

  • Send SMS Message
  • SMS Cross-sell
  • Send SMS Opt-in Message

Available variables include:

  • Customer details (first name, last name)
  • Store information (name, domain)
  • Charge and order data (scheduled date, subtotal, total, status, discounts, shipping, tax)
  • Upcoming order contents via line-item summaries

Date variables also include a built-in formatting editor, allowing you to control exactly how dates appear in messages.

To improve the authoring experience, invalid variables are highlighted with clear error messaging, and the SMS segment estimator has been redesigned to provide better visibility into message length and costs.

Enhancement
a month ago

Concierge now shows subtotals before swap and quantity changes are confirmed

Give customers visibility into pricing changes before they approve updates over SMS.



Concierge confirmation messages for product swaps and quantity changes now include the updated order subtotal before the customer confirms the change.

This gives customers a clearer understanding of how a requested change will affect their upcoming order, helping reduce surprise charges and improving confidence in conversational subscription management.

For example, when a customer updates a product or increases the quantity, Concierge will display the new subscription details, along with the resulting subtotal, before prompting confirmation.