Easily upload images to the Subscription Experiences notification node to enhance your Surprise & Delight, Upsell, and Failed Payment Recovery email notifications.

For more information, see our help center documentation.

New custom properties allow you to segment subscribers based on the frequency tied to their active subscriptions using two new custom properties, “rc_active_subscription_product_title_frequency” and “rc_active_subscription_product_SKU_frequency”.

With these new properties, you can easily target customers who are subscribed to a product with an unsuitable order frequency and encourage them to swap to a frequency that is better aligned with the product replenishment time period.

For more information, see our help center documentation.

New custom bundle properties allow you to segment subscribers based on the bundle contents in their active subscriptions using two new custom properties, “rc_active_bundles_contents_product_SKU” and “rc_active_bundles_contents_product_title”.

With these new properties, you can easily target customers with a specific product in their upcoming bundle order to share relevant product information. For example, letting customers know their bundle item is out of stock, and encouraging them to swap to a different product prior to their next charge.

For more information, see our help center documentation.

Recharge offers the ability for you to conserve a customer's shipping rate from checkout and use that for all recurring charges. We are making a change to how this feature works for mixed carts (one-time and subscription products in the same cart) on Shopify Checkout Integration.

Currently, when customers have a mix of one-time and subscription products in their cart, with differing shipping rates for both, we conserve the cheapest of the two and use that for all recurring charges for that customer. We recognize that this could sometimes lead to inaccurate rates being stored, especially if the one-time's shipping rate happened to be lower than the subscription's shipping rate.

Starting Thursday, May 23, we are making an improvement such that we conserve the subscription shipping rate in such scenarios.

If you are currently retaining shipping rates for your customers, this change may impact you. For more information, please see our documentation.

Here is an example of the before and after:

• Currently: On May 10th, a customer enters their customer portal and opts to immediately ship an order that was scheduled for June 1st; we would maintain the charge date as June 1st.
• This change will begin coming into effect for some stores on May 21st: On May 10th, a customer enters their customer portal and opts to immediately ship an order that was scheduled for June 1st; we will update the charge date to May 10th to align with the processing attempt date. (This would happen regardless of whether the payment attempt succeeds or fails)

Here's what our Product team got up to in April.

• AI Insights for Cancellation Prevention: If a store has more than 50 cancellation notes for a given month, we're now providing up to 5 AI-generated insights from across all of their customer's notes.
  
  
• Upgraded Benchmarks: Pro merchants will be able to benchmark their performance across 3 key metrics: Active Churn, Passive Churn, and AOV. Merchants will also be able to view how their store has performed historically, relative to their industry.
  
  
• Dynamically-Priced Bundles - General Release: Dynamically-priced bundles are now available to all merchants using our Bundles feature.
  
  
• Tiered Discounts for Dynamically-Priced Bundles - General Release: Tiered Discounts allows merchants to set up different discounts depending on the size of a customer's bundle and are now available to all merchants.
  
  
• Subscription Charge Retry Limit Changes: Merchants and third party apps can no longer retry charges on subscriptions that have been canceled because they have hit "max retries".
  
  
• Order Error Management: With our new Order Error Management tool, you can review charge errors by type and take steps to resolve them.
  
  
• Rewards - Segment creation within a flow, and A/B Test Template: For any flow that has includes the segment node, added the ability to create new segments while editing a flow.

Industry Benchmarks are available for merchants on our Pro plan to view in their home analytics dashboard.

Evaluate the health of your brand’s performance within the broader context of your industry. Pinpoint performance issues, identify opportunities for improvement, and receive recommendations on how you can enhance your performance.

For more information, see our help center documentation.

Our Tiered Discounts feature is available for all stores using Shopify Checkout.

Tiered Discounts allows you to provide a scaling discount as customers add more to their bundle. For example:

• Purchase 2 items or more, get 5% off
• Purchase 4 items or more, get 10% off
• Purchase 6 items or more, get 15% off
• Purchase 8 items or more, get 20% off
• Purchase 10 items or more, get 25% off

You can create up to 10 unique discounts tiers.

To get started using Tiered Discounts, follow the instructions in our help center documentation.

Dynamically-priced bundles are now available to all merchants using our Bundles feature.

Dynamically-priced bundles support variable product quantities and prices, so the total price is determined by the items selected by your customer. This affords you even more flexibility when building bundles, such as including products at different price points.

For more information, see our help center documentation.