Bulk Add Products

What’s new? Merchants can now add products to ReCharge in bulk, up to a maximum of 25 at a time. 

How does it work? On the 'Products' page, click on 'Add products' to display the modal where you can select multiple products to add to ReCharge. These products will be added in an 'Inactive' state, which means they will need to be updated to have subscription properties before they are available for your customers as subscriptions.

For more information on bulk-adding products, please see our support documentation here.

Bulk Update Products

1. Sync a set of products (where applicable)
2. Remove products from ReCharge
3. Update discount percentage (where applicable)
4. Update subscription type and order frequencies

How does it work? When you navigate to your products page, you will be able to select multiple products across various pages (up to a max of 100) and use the drop-down options to choose what you want to do. 

For more information on bulk update products, please see our support documentation here. 

• Theme labels: Both Prima and Novum are fully mapped to ensure all fields that are present in both Themes are translated through a single field. 
• New dynamic tab: All fields regarding Themes are now contained within a new tab called “Customer Portal - Themes” under the “Translations” page. 
• Existing translations: All fields that existed in Legacy are also mapped in the Themes tab. Note: For existing stores with translations enabled in the Legacy portal, those applicable translations will be automatically replicated in the “Themes” tab once the store switches to either Prima or Novum theme. 

For more information, please see our Support Documentation.

To make it faster for you to find discounts where you already have the discount code or the ID, we've added special keywords for you to use when searching discounts.

Search by code

To search for a specific discount by the discount code, add the keyword code: in front of your discount code so it looks like this code:Jan2021. It will search for the exact discount code provided.

Search by discount id

To search for a specific discount by the discount id, add the keyword id: in front of the discount id so it looks like id:1234567. It will search for the exact discount id provided.

You can now create discounts with both a "minimum purchase amount" requirement and Product/Category restrictions! This update unlocks new possibilities for stores who want to leverage "minimum purchase amount" discounts, but need to target the discount to include (or exclude) only certain items.

How it works:

This update allows you to create discount codes that require users to purchase a certain amount of specific products in order to redeem a discount on those products. For example:

•  20% off items in Men's Grooming with purchase of $100 or more in collection with discount code GLOW20

In order to redeem this discount, shoppers must spend $100 or more on items in the Men's Grooming Collection, and the discount will only be applied on items in this collection.

How to set up your discount: 

It's easy to combine these discount restrictions in the discount builder. When creating a new discount, simply enter the "minimum purchase amount" you wish to require, then specify the product or collection to which the discount should apply.

Check out our Knowledge Base for additional information!

What’s new? Novum is now redesigned to have a light, neutral color set and globally defined variables to make it easier for stores to customize their customer portal.

Existing Novum Stores - If you already have Novum enabled without any CSS customizations, you will automatically be switched to the new light theme. If you have CSS customizations, you will not notice any differences in your customer portal. 

Where can you learn more? More information about these changes and the new global variables can be found here. 

Highlights:

• Performance reporting on Shopify and ReCharge business models combined and broken down to its individual business components to help identify synergies between the two business models.
• Understand the purchase patterns of their customers across the two sources.
• Helps answer questions such as:
  1. What type of customers subscribe?
  2. What type of customers prefer one time purchases?
  3. How many purchases does it take for one-time shoppers to sign up for a subscription?
  4. What type of customer converts from one-time to subscribers? How does this impact their LTV?

• Shopify filter offers the ability for users to access their metrics with and without blending Shopify data.
• Drill down allows merchants the ability to access clean exportable data at the customer and order level for both Shopify and recharge sources.

Support documentation
https://support.rechargepayments.com/hc/en-us/articles/360059107073-KPI-dashboard

How does it work?

There's a new checkbox under "General Settings", in the "Subscription settings" area called "Automatically recalculate next charge date when the subscription charge frequency is changed". If this box is unchecked, the next charge date will not be recalculated if the frequency is changed. If the box is checked, the next charge date will be changed and recalculated according to the new frequency.

For example, with this setting enabled: A customer's charge frequency is changed from every 2 months to every 1 month. 

• The last charge processed was on September 30th. 
• The upcoming charge date automatically recalculates to October 30th (the previous next charge date was November 30th)

With this setting disabled, our example looks a little different.

• The last charge processed was on September 30th.
• The upcoming charge is unchanged on November 30th, two months out.
• The charge after will be December 30th to reflect the new one month frequency.

If you are a new store coming into ReCharge, this setting will be turned off by default, but you can enable it whenever you desire.

This setting does not work retroactively. So changing this setting will not affect existing charges, only future actions.

For more information on this feature, please see our support documentation here.

Summary API Feature 

ReCharge has added support for testing webhooks, leveraging our latest, highly performant webhook architecture!

How to

Using the ReCharge API, you can now POST to the following URL, using a webhook_id that you have registered using your API Token:

https://api.rechargeapps.com/webhooks/<webhook_id>/test

Immediately following your request, a webhook with empty payload will be delivered to the registered address. This enables users to quickly and easily verify that they can receive Webhooks from ReCharge.

Learn more

For details, and to learn more about ReCharge Webhooks, visit our API documentation here!

With an average latency of just two seconds, webhooks are the best way for your connected applications to get real-time notification of events within ReCharge. In addition to significant performance improvements, ReCharge now offers two new webhook topics to keep systems in sync.

• charge/refunded - When a charge is refunded from within the ReCharge Admin Portal or via API, a charge/refunded webhook will be dispatched to the subscribed URL. The webhook will contain the standard payload of a charge, included a total_refunds parameter to indicate the total refunded amount (in dollars) associated with the charge. 
• order/cancelled  - when an order is cancelled from within the ReCharge Admin Portal or via API, an order/cancelled webhook will be dispatched to the subscribed URL. The webhook will contain the standard payload of an order webhook, including a status indicator denoting that the order has been cancelled.

Learn more about using ReCharge webhooks, including a comprehensive list of available topics, by checking out the ReCharge API Reference. 

What's new? Stores can now choose between "Getting Rates from Shopify" and "Using ReCharge Zones and Rates" on the new Shipping Settings page

What are the two shipping types?

• Basic - This is the legacy flow and the same setup you, our merchants, know, and love. ReCharge will continue to call Shopify to get rates for both checkout and recurring charges Enhancement 
• Advanced - This is the new shipping type where rates are stored on ReCharge. Merchants will not need to rely on getting rates from Shopify and will be freed from all scaling issues surrounding that process. New 

How will this benefit stores? Merchants can easily migrate to store their rates within ReCharge to leverage more reliable responses, fewer errors, and all the benefits of direct 3rd party integrations such as ASR, BeSpoke, and Passport.

Where can you learn more? More information can be found here.