Advanced Failed Payment Recovery (FPR) will be rolled out to stores currently using Basic Recovery. If you use Basic Recovery, you’ll be upgraded automatically unless you opt out. This is at no additional cost to you.

This free upgrade will happen on February 24th, 2026.

Advanced Failed Payment Recovery is an industry-leading smart recovery solution that learns from your store and uses data from more than 20,000 brands to determine the best times to retry payments and notify customers.

We are making this upgrade to help you recover more revenue. Merchants who use Advanced Failed Payment Recovery instead of Basic Recovery see an average 23% increase in recovery rate, helping bring more revenue back into your business.

Advanced Failed Payment Recovery also provides important benefits that Basic Recovery does not:

• Smart retries powered by machine learning that identify the best retry window for each failed charge
  
  
• The ability to A/B test, customize, and surface credit balances in notifications to drive more failed payment recoveries
  
  
• If your store is eligible for Frictionless payment method updates, customers can update their payment information directly in the customer portal, eliminating extra steps
  
  
• In-depth analytics that show how much revenue you saved and how each charge was recovered
  
  

If you do not wish to be upgraded, you can opt out by completing this form.

For more information about Failed Payment Recovery, consult our help center.

Quantity Upsells let merchants create subscription plans that offer deeper discounts when customers commit to purchasing larger quantities on a recurring cadence. This is ideal for products where customers benefit from ordering multiple units at once (e.g. monthly, quarterly, or multi-month usage).

What problem does this solve?
Previously, merchants relied on separate SKUs or product variants to offer quantity-based options. This introduced complexity across inventory management, 3PL configuration, and product setup. Quantity Upsells eliminate this overhead by allowing merchants to manage quantity-based subscription plans directly within Recharge.

Example use cases include:

• Offering multi-month supply plans (3- or 6-month commitments)
• Increasing AOV by encouraging fewer, larger shipments
• Aligning purchase cadence with recommended product usage

Which stores are eligible?
All Shopify stores

I’m interested! What should I do now?
Please feel free to start creating quantity upsell plans - the feature is unlocked on all stores.

More information is available in our help center.


This feature is part of our Early Adopter Program, which enables merchants and partners to get early access to new features and provide feedback as we continue to iterate.

Upsell Swap is our latest checkout experience, designed to let you offer product or variant swaps directly at checkout. With Upsell Swap, you can encourage customers to upgrade a subscription to a prepaid plan, convert a one-time purchase into a subscription, swap to a larger product, and more - all within the checkout process.

With Upsell Swap, merchants can increase revenue and conversion by offering a contextually relevant product swap during checkout. This unlocks more upsell options that drive higher order value and improved customer experience.

Which stores are eligible?

• Stores using the Shopify Checkout Integration - check your store here
• Stores on Shopify Plus

How it works

There are three main use cases for Upsell Swap:

1. Subscription-to-prepaid upgrades

   Merchants offering prepaid plans can use Upsell Swap to let customers upgrade from a subscription to a prepaid plan - or between different prepaid options.

2. One-time to subscription conversions

   Merchants who offer separate one-time and subscription products can now swap product or variant IDs at checkout, enabling upsells from one-time to subscription. This is key for merchants who have their products plans set up separately and cannot use the current Checkout Upsell. 

3. SKU-based upsells

   For merchants with multiple SKUs (e.g. different pack sizes), Upsell Swap allows you to upgrade by swapping them - for example a 1-pack to 3-pack product, directly at checkout.

I’m interested! What should I do now?

• All Shopify Stores have access to Upsell Swap
• See our help center article for more information.

This is part of our Early Adopter Program, which enables our merchants and partners to get early access to new features and provide feedback.

Automatic Multi-Domain Support is now live for all Shopify stores using Recharge. If you use Shopify Markets or run multiple storefront domains, Recharge now keeps everything perfectly in sync for you.

When domains are created, updated, or removed in Shopify, Recharge automatically detects the change and updates approved domains behind the scenes.

We’ve also applied this automatically to existing stores, so current domain setups are already covered.

Want to learn more about Shopify Markets support on Recharge? Check out our help center.

Shopify requires all shops to be on the version of Recharge that is integrated to Shopify Checkout.

A Recharge Existing Subscriber Migration is required for merchants who still have existing subscribers processing through Recharge with a legacy payment gateway. The deadline to complete this is October 14, 2026. After this date, any recurring subscription orders that have not been migrated will no longer be processed. 

To help stores reduce the number of customers who need to be migrated ahead of Shopify’s deadline, we’ve introduced a new payment method update flow for customers using legacy payment gateways.

What’s changing in Recharge

When a customer on a legacy gateway updates their payment method through:

• The Affinity Customer Portal
• Failed Payment Recovery
• An email flow triggered from the Merchant Portal

Their payment method is now captured and stored directly in Shopify Payments, instead of updating the legacy gateway.

As part of this change, new payment methods can no longer be added directly inside the Merchant Portal. Payment method updates now happen through the customer-facing flow.

This does not affect stores using Custom Portals or Unity. Stores with Frictionless enabled will continue to use the Frictionless modal.

If you need to opt out of this change, contact Recharge Support or your Customer Success Manager.

What stores should do

• Review whether your store still has customers using legacy payment gateways
• Encourage customers to update their payment methods ahead of Shopify’s deadline
• Plan for migrating any remaining legacy payment methods before the required date

Taking action early helps reduce migration complexity and lowers the risk of subscription interruptions as the deadline approaches.

Why we built this

Historically, payment method updates for legacy gateway customers stayed on those gateways, which increased the number of customers that needed to be migrated later.

This new flow ensures that every payment method update moves customers closer to Shopify Payments automatically. That means fewer customers to migrate, less operational risk, and a smoother path to full Shopify Checkout compliance.

Our goal is to help stores meet Shopify’s requirements while protecting subscriber continuity and minimizing disruption.

We're excited to announce a fast & streamlined way to bulk update subscriptions that eliminates manipulating  spreadsheets and time lost in searching for subscriptions that need changes.

Bulk update subscriptions without manually exporting and manipulating CSVs

We’ve made it easier to update subscriptions at scale by removing one of the biggest sources of friction: spreadsheets.

You can now bulk update subscriptions directly in-product—no CSV exports, uploads, or manual validation required. Using search and filters, you can quickly pinpoint the exact subscriptions you want to change, then take action in a single workflow. Supported actions include rescheduling the next charge date, canceling, reactivating, deleting, updating price, or swapping products.

Before applying changes, you can preview exactly what will happen, or process updates immediately. This reduces the number of steps required to make bulk changes with a more direct, controlled experience—helping teams move faster with less overhead. 

For more information about bulk update subscriptions, consult our help center.

You can now drill down into the actions that are tracked on your Customer Actions dashboard! Customer action reports reports give you enriched views of your store's activity data so that you can see which customers acted on which subscriptions--and when in their lifecycle they did so.

Each customer action report is enriched with data specific to the action taken. For example, the "Swaps" report includes information about both the original product that was swapped out, and the new product that was swapped in. Leveraging this data, you can answer critical questions like:

• Who is skipping their order - and when? 
• Which products are most frequently swapped--and what are subscribers swapping to? 
• How far out are shoppers rescheduling their subscriptions?
• Of the customers that skipped in previous months, what % have gone on to churn?

Currently tracked actions include:

• Activate subscription
• Reactivate subscription
• Swap
• Skip
• Pause
• Reschedule (orders)
• Change frequency
• Change quantity

You can access Customer Actions reports via individual action tiles on the Customer Actions dashboard, or from the Reports section under "Actions." For more information on these dashboard, please consult our help center.

Currency-specific pricing overrides are now available in Automate's "Subscription (Add/Swap)" and "Subscription Update" nodes. 

You can now set custom prices per presentment currency when adding, swapping, or updating subscriptions in Automate flows, giving you precise local pricing control. This setting is independent of your store's Shopify Markets configuration—if a currency doesn't have its own override, your default custom price will be converted into the local currency. 

For more information, consult our help center.

Digital Subscription Entitlements is now available through our Early Adopter Program. Relevant to merchants who sell digital subscriptions or a mix of digital and physical products.

Most subscription apps have historically been optimized for physical, replenishable goods, forcing you to rely on custom integrations or manual processes to manage digital access. Entitlements automates access control by syncing access with subscription status and billing events (including dunning and recovery). This release also includes Entitlements APIs and a digital-first customer portal that removes physical-only actions and reduces onboarding complexity for digital-first and hybrid brands. 

To get started, fill out our interest form.

For more information about how Recharge supports digital subscriptions, consult our help center.

You can now view daily customer portal login activity on the Customer Actions dashboard.

 The new "Customer portal login" metric gives you top-level insight into how many of your customers are visiting the portal, and whether portal visits are driving actions such as cancellations or skips. 

The metric appears as a new tile on the Customer Actions dashboard, and can be filtered to separate customer portal vs. merchant portal logins. Additionally, login actions are also recorded in the Customer timeline; data are tracked globally starting January 14, 2026. 

For more information, see our documentation.