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Changelog byAnnounceKit

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EnhancementImprove Operational Efficiency
3 months ago

Exports Page Refresh & Export Column Selection - Now Available

The Exports Creation page has been redesigned and is now available for all stores! This update improves data exporting by making it faster, customizable, and more reliable.


What’s New:

  • Recommended columns for easier selection of relevant data.
  • Customizable exports with column selection, so you only export what you need.
  • Improved performance, reducing long wait times.


API
3 months ago

Upcoming Change to Recharge API - 90-day Lookback Limit for Processed Charges

Starting March 19th, 2025, we’re making changes to our retrieve, and list charge endpoints on API versions 2021-01 and 2021-11. Success, refunded, or partially- refunded processed charges over 90 days ago will no longer appear in the results. Please review your integration accordingly. 


In 2025, Recharge is thrilled to improve our speed, scalability, and data analysis capabilities for your store. These enhancements will lead to more robust features and faster API and page load times.

What You Need to Do

Please review your API integration for any impacts and update your API calls, if necessary, that fetch charges with a processed_at date older than 90 days (whether fetching an individual charge or a list of charges).

Please note:

  • GET requests will only return charges processed within the last 90 days. Otherwise, it will result in an empty list.

Charge data processed over 90 days ago will remain available through the Exports tool in your Recharge merchant portal and within the Merchant portal UI.

Examples of unaffected API calls:

  • [LIST CHARGES] /charges?status=queued
  • [LIST CHARGES] /charges?status=error
  • [RETRIEVE A CHARGE] /charges/{id}  (if it's a charge that does not have a processed_at date or the processed_at date is within the last 90 days)

Examples of API calls that may return partial results:

  • [LIST CHARGES] /charges?processed_at_min=2024-01-01 (this would only return results that have a processed_at date in the last 90 days)
  • [LIST CHARGES] /charges?status=success, queued (this would return all queued charges but only return success charges that have a processed_at date in the last 90 days)
  • [LIST CHARGES] /charges?ids={id},{id},{id}  (this would only return charges that do not have a processed_at date or the processed_at date is within the last 90 days)

Examples of API calls that will result in an empty list:

  • [LIST CHARGES] /charges?processed_at_max=2024-01-01 (any date over 90 days old)

Example of API calls that will result in a 404: 

  • [RETRIEVE A CHARGE]/charge/{id} (if it's a charge with a processed_at date older than 90 days)
NewRetain Customers
3 months ago

Non-subscription Customer Migrations Now Available

Migrate non-subscription customers to Recharge and extend your reward offerings to your entire customer base, including one-time customers.


Recharge's Rewards system already allows you to create and reward one-time only customers. With this update, you can now migrate existing customers in bulk from other loyalty and referral vendors.

To learn more about how to migrate your non-subscription customers, see How to migrate non-subscription customers. 

EnhancementGrow the Business
3 months ago

A/B testing now available for Post-purchase Cross-sell

We've added an A/B test node to our Post-purchase Cross-sell flow - allowing you to offer two different cross-sells incentives. See which cross-sell is more popular post-checkout, and use our Analytics to see which performs better. 


Experiment with A/B tests such as:

- Cross-selling a different product or variant
- Offering a different discount amount on the same product
- Testing the response to different subscription types (one-time or subscription)
- Offering free or paid shipping on the cross-sell

See our help documentation to learn more, and create your Post-purchase Cross-sell from the Grow menu. Available to Pro and custom plan merchants.

NewEnhancement
3 months ago

Novum / Prima Customer Portal Migration to Affinity

As of January 23, 2025, most stores using the Novum or Prima customer portal themes have been automatically upgraded to the enhanced Affinity customer portal.


This upgrade reflects our commitment to delivering the best possible subscription experience for your customers and your data will remain intact. Stores cannot switch back to the Novum or Prima customer portals once upgraded to Affinity. 

Upgrading to the Affinity customer portal theme provides an enhanced customer portal experience:

  • No-code customizations for a personalized look and feel 
  • Intuitive order management to reduce churn
  • A mobile-friendly interface for a better user experience 
  • Access to Product Subscription Plans for better control over subscription management
  • Seamless compatibility with Recharge’s revenue tools for growth and retention

To read more, see Upgrading to the Affinity customer portal FAQ.

Enhancement
3 months ago

Automatic Klaviyo Segment Sync - Now Available

We’ve updated Segments to automatically sync your Klaviyo-created lists and segments daily.


Previously, manual syncs were required to keep each Klaviyo segment data up-to-date. With this improvement, your Recharge segments automatically reflect the most updated information, allowing you to create targeted customer experiences based on segment membership, and to evaluate the performance of any customer segment across our analytics dashboards.

This feature is automatically enabled for all Recharge Pro stores, except if you created a Klaviyo segment in Recharge before January 23, 2025. If you're in this group and would like it enabled, please reach out to earlyadopterprogram@rechargeapps.com. To learn more about segments, see Managing customer segments.


NewAutomate
4 months ago

New Product: "Automate" now Available!

Automate complex subscriptions models, creating unique experiences for customers, and driving more conversions. Available to all stores on Pro or Custom plans.


Automate provides a comprehensive & easy-to-use solution for merchants to create unique and complex subscription models with a single flow, reducing reliance on custom development or third party integrations. While Automate has boundless uses, preset templates will be available to plug-and-play with the most common Experiences use cases, including:


  • Welcome Offer
  • Kit Unpacking
  • Starter Pack To Refill Swap
  • Ongoing Sequence
  • Fixed Sequence
  • Trial To Subscription

For more information and getting started, see our documentation.


API
4 months ago

API Update - Blocking API Calls when Recharge App Uninstalled

As of today, January 16th, the Recharge API will return HTTP 403 errors when requests come from an API token associated with stores that no longer have Recharge installed.


If a store reinstalls Recharge, their API token will be functional again.

Retain Customers
4 months ago

Win Backs General Release

Win Backs is now generally released! Win Backs enables merchants to incentivize lost customers to re-subscribe with compelling offers showcased on tailored landing pages. Available to merchants on the Retain package.


Acquiring a new customer can cost 5x the amount of retaining an existing customer. This feature helps reactivate churned customers, increasing their LTV and increasing your active customer base without the costly acquisition spend.

To learn more, see Win Backs.


4 months ago

December Product Updates

Here's what our Product team was up to in December:



Grow

  • Site builder with WYSIWYG editing for upsell and cross-sell blocks: Customize upsell and cross-sell tools with our WYSIWYG site builder. Edit text in real-time without switching modes for a smoother experience.
  • Cart subtotal as a trigger for Post-Purchase Cross-sell: Use cart subtotal as a trigger to tailor offers based on order value. This allows brands to create deeper  discounts for high value orders or offers tied to free shipping.


Retain

  • Customer Portal Announcements now live: Add announcement banners to  the customer portal to engage customers. Use them for punch cards, VIP updates, subscription info or promotions.
  • Multi-language support for Cancellation Prevention: Translate Cancellation Prevention flows into multiple languages. Easily connect with customers in non-English-speaking regions.
  • "Apply credits and keep subscription" CTA added to Cancellation Survey: Redirect customers to their portal to apply unused credits to an upcoming order instead of cancelling their subscription.
  • Win Back filtering enhancements: Offer more personalized incentives based on a customer’s canceled products or cancellation reasons. 


Core Features

  • Self-serve Frictionless Payment Updates: Stores with Retain can now self-enroll for Frictionless Payment Updates. This feature allows customers to seamlessly add or update payment methods directly in the customer portal.
  • Improved payment error experience in Affinity Customer Portal: A banner and call-to-action display on the payment methods page if there is an error with an associated charge.No Failed Payment Recovery flow is needed for this update.