What's New at Recharge?
The Exports Creation page has been redesigned and is now available for all stores! This update improves data exporting by making it faster, customizable, and more reliable.
What’s New:
Starting March 19th, 2025, we’re making changes to our retrieve, and list charge endpoints on API versions 2021-01 and 2021-11. Success, refunded, or partially- refunded processed charges over 90 days ago will no longer appear in the results. Please review your integration accordingly.
In 2025, Recharge is thrilled to improve our speed, scalability, and data analysis capabilities for your store. These enhancements will lead to more robust features and faster API and page load times.
What You Need to Do
Please review your API integration for any impacts and update your API calls, if necessary, that fetch charges with a processed_at date older than 90 days (whether fetching an individual charge or a list of charges).
Please note:
Charge data processed over 90 days ago will remain available through the Exports tool in your Recharge merchant portal and within the Merchant portal UI.
Examples of unaffected API calls:
/charges?status=queued/charges?status=error/charges/{id} (if it's a charge that does not have a processed_at date or the processed_at date is within the last 90 days)Examples of API calls that may return partial results:
/charges?processed_at_min=2024-01-01 (this would only return results that have a processed_at date in the last 90 days)/charges?status=success, queued (this would return all queued charges but only return success charges that have a processed_at date in the last 90 days)/charges?ids={id},{id},{id} (this would only return charges that do not have a processed_at date or the processed_at date is within the last 90 days)Examples of API calls that will result in an empty list:
/charges?processed_at_max=2024-01-01 (any date over 90 days old)Example of API calls that will result in a 404:
/charge/{id} (if it's a charge with a processed_at date older than 90 days)Migrate non-subscription customers to Recharge and extend your reward offerings to your entire customer base, including one-time customers.
Recharge's Rewards system already allows you to create and reward one-time only customers. With this update, you can now migrate existing customers in bulk from other loyalty and referral vendors.
To learn more about how to migrate your non-subscription customers, see How to migrate non-subscription customers.
We've added an A/B test node to our Post-purchase Cross-sell flow - allowing you to offer two different cross-sells incentives. See which cross-sell is more popular post-checkout, and use our Analytics to see which performs better.
Experiment with A/B tests such as:
- Cross-selling a different product or variant
- Offering a different discount amount on the same product
- Testing the response to different subscription types (one-time or subscription)
- Offering free or paid shipping on the cross-sell
See our help documentation to learn more, and create your Post-purchase Cross-sell from the Grow menu. Available to Pro and custom plan merchants.
As of January 23, 2025, most stores using the Novum or Prima customer portal themes have been automatically upgraded to the enhanced Affinity customer portal.
This upgrade reflects our commitment to delivering the best possible subscription experience for your customers and your data will remain intact. Stores cannot switch back to the Novum or Prima customer portals once upgraded to Affinity.
Upgrading to the Affinity customer portal theme provides an enhanced customer portal experience:
To read more, see Upgrading to the Affinity customer portal FAQ.
We’ve updated Segments to automatically sync your Klaviyo-created lists and segments daily.
Previously, manual syncs were required to keep each Klaviyo segment data up-to-date. With this improvement, your Recharge segments automatically reflect the most updated information, allowing you to create targeted customer experiences based on segment membership, and to evaluate the performance of any customer segment across our analytics dashboards.
This feature is automatically enabled for all Recharge Pro stores, except if you created a Klaviyo segment in Recharge before January 23, 2025. If you're in this group and would like it enabled, please reach out to earlyadopterprogram@rechargeapps.com. To learn more about segments, see Managing customer segments.
Automate complex subscriptions models, creating unique experiences for customers, and driving more conversions. Available to all stores on Pro or Custom plans.
Automate provides a comprehensive & easy-to-use solution for merchants to create unique and complex subscription models with a single flow, reducing reliance on custom development or third party integrations. While Automate has boundless uses, preset templates will be available to plug-and-play with the most common Experiences use cases, including:
For more information and getting started, see our documentation.
As of today, January 16th, the Recharge API will return HTTP 403 errors when requests come from an API token associated with stores that no longer have Recharge installed.
If a store reinstalls Recharge, their API token will be functional again.
Win Backs is now generally released! Win Backs enables merchants to incentivize lost customers to re-subscribe with compelling offers showcased on tailored landing pages. Available to merchants on the Retain package.
Acquiring a new customer can cost 5x the amount of retaining an existing customer. This feature helps reactivate churned customers, increasing their LTV and increasing your active customer base without the costly acquisition spend.
To learn more, see Win Backs.
Here's what our Product team was up to in December:
Grow
Retain
Core Features