As of January 23, 2025, most stores using the Novum or Prima customer portal themes have been automatically upgraded to the enhanced Affinity customer portal.

This upgrade reflects our commitment to delivering the best possible subscription experience for your customers and your data will remain intact. Stores cannot switch back to the Novum or Prima customer portals once upgraded to Affinity. 

Upgrading to the Affinity customer portal theme provides an enhanced customer portal experience:

• No-code customizations for a personalized look and feel 
• Intuitive order management to reduce churn
• A mobile-friendly interface for a better user experience 
• Access to Product Subscription Plans for better control over subscription management
• Seamless compatibility with Recharge’s revenue tools for growth and retention

To read more, see Upgrading to the Affinity customer portal FAQ.