Tiered discounts for collections and products are now available to Plus and Custom stores, letting you offer buy-more, save-more promotions without creating bundles.

Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation. 

For more information about tiered discounts, consult our help center.

Concierge SMS now automatically sends confirmation reminders to your customers when they don't respond to a confirmation prompt. 

Many customers miss the initial “reply ‘yes’” instruction, or reply too late, which caused actions to be abandoned and pulled support into follow-ups. Concierge now sends a short reminder prompting the customer to reply “yes” to proceed, “no” to cancel, or provide a new intent. Early results show strong conversion from these nudges (about 4/5), driving a 51% reduction in abandoned delays and a 35% reduction in abandoned skips, improving reliability and reducing support friction.

For more information about Concierge SMS, consult our help center.

Merchants can now stack multiple incentives—including discounts and free gifts—within a single branch of a reward flow. This opens up sophisticated loyalty strategies that were previously out of reach.

Previously, reward flows allowed only one incentive per milestone, forcing you to choose between a discount or a free gift. With this update, you can now combine discounts and gifts in a single branch, add multiple specific items for accurate inventory and smoother fulfillment, and include as many incentives as you need to create a premium experience for your customers. 

For more information about Reward flow incentives, consult our help center.

Automatic Multi-Domain Support is now live for all Shopify stores using Recharge. If you use Shopify Markets or run multiple storefront domains, Recharge now keeps everything perfectly in sync for you.

When domains are created, updated, or removed in Shopify, Recharge automatically detects the change and updates approved domains behind the scenes.

We’ve also applied this automatically to existing stores, so current domain setups are already covered.

Want to learn more about Shopify Markets support on Recharge? Check out our help center.

Shopify requires all shops to be on the version of Recharge that is integrated to Shopify Checkout.

A Recharge Existing Subscriber Migration is required for merchants who still have existing subscribers processing through Recharge with a legacy payment gateway. The deadline to complete this is October 14, 2026. After this date, any recurring subscription orders that have not been migrated will no longer be processed. 

To help stores reduce the number of customers who need to be migrated ahead of Shopify’s deadline, we’ve introduced a new payment method update flow for customers using legacy payment gateways.

What’s changing in Recharge

When a customer on a legacy gateway updates their payment method through:

• The Affinity Customer Portal
• Failed Payment Recovery
• An email flow triggered from the Merchant Portal

Their payment method is now captured and stored directly in Shopify Payments, instead of updating the legacy gateway.

As part of this change, new payment methods can no longer be added directly inside the Merchant Portal. Payment method updates now happen through the customer-facing flow.

This does not affect stores using Custom Portals or Unity. Stores with Frictionless enabled will continue to use the Frictionless modal.

If you need to opt out of this change, contact Recharge Support or your Customer Success Manager.

What stores should do

• Review whether your store still has customers using legacy payment gateways
• Encourage customers to update their payment methods ahead of Shopify’s deadline
• Plan for migrating any remaining legacy payment methods before the required date

Taking action early helps reduce migration complexity and lowers the risk of subscription interruptions as the deadline approaches.

Why we built this

Historically, payment method updates for legacy gateway customers stayed on those gateways, which increased the number of customers that needed to be migrated later.

This new flow ensures that every payment method update moves customers closer to Shopify Payments automatically. That means fewer customers to migrate, less operational risk, and a smoother path to full Shopify Checkout compliance.

Our goal is to help stores meet Shopify’s requirements while protecting subscriber continuity and minimizing disruption.

You can now drill down into the actions that are tracked on your Customer Actions dashboard! Customer action reports reports give you enriched views of your store's activity data so that you can see which customers acted on which subscriptions--and when in their lifecycle they did so.

Each customer action report is enriched with data specific to the action taken. For example, the "Swaps" report includes information about both the original product that was swapped out, and the new product that was swapped in. Leveraging this data, you can answer critical questions like:

• Who is skipping their order - and when? 
• Which products are most frequently swapped--and what are subscribers swapping to? 
• How far out are shoppers rescheduling their subscriptions?
• Of the customers that skipped in previous months, what % have gone on to churn?

Currently tracked actions include:

• Activate subscription
• Reactivate subscription
• Swap
• Skip
• Pause
• Reschedule (orders)
• Change frequency
• Change quantity

You can access Customer Actions reports via individual action tiles on the Customer Actions dashboard, or from the Reports section under "Actions." For more information on these dashboard, please consult our help center.

The Scheduled Quarterly Shipments Automate template is now available for all stores, and includes a new “Processed charge date” condition to help you align recurring charges to a quarterly schedule. 

This update makes it easier to configure flows that swap subscriptions and set charge dates based on the charge that triggered the flow, so your customers all receive the same seasonal box at the start of a quarter, regardless of when they signed up. 

The existing “charge date” condition has been renamed “Next scheduled charge date” for clarity — there are no functional changes to that condition. 

For more information about the Scheduled Quarterly Shipments template, consult our help center.

We’re opening Early Adopter access to Bundles Widget 2.0, a modern, mobile-optimized buying experience for customizable bundles.

This new out-of-the-box layout makes it easier for shoppers to navigate collections, select items, compare bundle options, and review their choices in real time—all with a cleaner, more brand-aligned UI and reduced need for custom development. Key improvements include a clearer selection flow, real-time summaries, and an intuitive navigation.

Want early access? Sign up on our roadmap:
https://roadmap.getrecharge.com/c/186-offer-customizable-bundles-with-recharge-s-latest-bundling-widget

Checkout Upsell Swap is now available in our Early Adopter Program for Shopify Plus stores on SCI and SCI(m). This new checkout app block lets you present a product, variant, or plan swap directly on the checkout page.

Checkout Upsell Swap enables subscription-to-prepaid upgrades, one-time to subscription conversions, and SKU-to-SKU upsells for stores that manage separate SKUs or multiple variants. By enabling contextually relevant swaps at checkout, you can drive higher average order value, improve conversion, and give your customers a smoother purchase experience. 

If you’d like to join the Early Adopter Program, request enrollment for your store via the form on our roadmap.

Cancellation Prevention APIs are now available to all merchants, allowing you to build fully custom, on‑brand cancellation experiences while leveraging Recharge’s backend decisioning, analytics, and configuration.

This update solves the problem of custom portals being unable to use Recharge’s cancellation logic and reporting: you can now keep your unique design and UX while calling Recharge to determine which cancellation reasons and recovery offers to show, and record customer responses and outcomes for accurate analytics.

If you're interested in using these APIs, please contact your account manager