Build Automate flows from a clean slate with a new starter option.

You can now create Automate flows using a minimal starter template, no pre-built logic required.

This update is designed for merchants who need flexibility to build custom or one-off automations without adapting an existing template. Instead of starting with the closest match and deleting nodes, you can now begin with a minimal, ready-to-build canvas.

For example, you can:

• Update shipping rates based on specific trigger conditions
• Create simple, modular flows like adding customers to segments based on order count
• Combine conditions and actions that don’t fit standard templates

See How to create an Automate flow from scratch for more information.

You can now dynamically update a customer’s shipping rate within Automate flows.

We’ve introduced a new Update shipping rate node in Automate, allowing you to modify shipping prices on a customer’s address based on flow conditions.

With this update, you can set a custom shipping price, optionally define a title and code, and update the address associated with the processed charge. These updates persist across future recurring charges until changed again by another flow or update.

The node also supports multi-currency configurations. By default, shipping rates are converted from your store currency, or you can define custom prices per currency. Any unspecified currencies will automatically use the converted store currency value.

This update gives you more control over shipping as a retention and incentive lever. You can reward loyal customers, create targeted shipping promotions, and adjust shipping logic without manual intervention.

Examples include:

• Reducing shipping after a customer’s third order to encourage retention
• Applying free shipping after a set number of orders
• Offering promotional shipping rates tied to specific products or campaigns
• Creating VIP experiences with permanently reduced shipping rates

See Understanding the Update shipping rate node for Automate flows in the Recharge Help Center for more information.

You can now update cancellation reasons used by your support staff directly in the merchant portal.

We’ve restored the ability for your support staff to edit cancellation reasons on the Customer details page.

You can manage your cancellation reasons in your Cancellation Prevention settings page in the Recharge merchant portal. See How to edit your Cancellation Prevention settings in the Recharge Help Center for more information. 

Punch cards now use a guided setup that creates both your rewards program and customer display in a single form, making it easier to launch and manage loyalty programs.

When customers can see their progress toward rewards, they’re more likely to continue their subscription. This guided setup removes the need to build from scratch and automatically:

- Lets you define your audience, reward milestones, and customer-facing experience (including text, icons, and branding)

- Allows you to backfill existing subscribers or start everyone at punch 0

See Getting started with punch cards to learn more about the feature, or How to set up punch cards for detailed setup instructions.

Custom extensions for the Affinity Home Page Builder are now available through an open Early Adopter Program, allowing you to add custom components to the Affinity customer portal. 

Using supported extension points (“slots”), you or your developers can add custom components like banners, product offers, third-party widgets, and fully custom UI directly into the Affinity portal, without modifying core functionality.

These extensions unlock deeper personalization and control over the customer journey. You can introduce new experiences (such as custom skip/reschedule flows, loyalty integrations, or targeted upsell modules) and use event data to tailor interactions in real time.

All extensions follow safe, supported patterns to ensure forward compatibility, while enabling significantly more flexibility than previous versions of the portal.

See Using custom extensions in the Affinity Home Page Builder in the Recharge DevDocs for more information.

The Update customer tags node lets you automatically add and remove Shopify customer tags directly within your flows.

Previously, managing Shopify customer tags required manual work or external tools. Now, you can update tags natively within your flows in real time using the Update customer tags node.

This node lets you add, remove, or update tags in a single step, making it easier to manage customer segmentation and personalize downstream experiences.

This update makes it easier to automate tagging based on customer behavior, attributes, or flow conditions, helping power more targeted workflows and personalization.

This feature is currently available only in Automate. Tags must exactly match Shopify, and updates may take a short time to appear due to asynchronous syncing.

See Understanding the Update customer tags node for Automate flows in the Recharge Help Center for more information.

Predefined Swap and Contact Support options are now available to include in your cancellation prevention offers.

Predefined Swap reduces decision fatigue by redirecting a cancelling customer to a single hero or best‑seller with one click, making it easier for your customers to choose a save. 

Contact Support surfaces a direct support channel inside the cancellation flow so your customers can get help with complex issues automation can’t solve, preserving relationships through human assistance. 

See the Recharge Help Center for more information about cancellation prevention.

We’re excited to introduce support for Shopify Automatic Discounts for subscriptions on recurring orders! This feature is being rolled out gradually over the coming weeks, so availability may vary by store.

More details below.

What’s new

Previously, Shopify automatic discounts only applied at checkout and did not persist to recurring subscription orders, often requiring merchants to rely on discount codes or custom workflows. 

With this update, Shopify automatic discounts will carry over to eligible recurring orders beyond checkout, following the discount’s configuration in Shopify. Merchants can also choose to apply these discounts to eligible existing subscriptions, helping reduce manual effort and create a more consistent subscriber experience.

Rollout details

This feature is being rolled out gradually over the coming weeks, so availability may vary by store.

What to expect

If you currently have Shopify automatic discounts configured to apply to multiple recurring subscription orders, we recommend reviewing your setup.

In these cases, you may want to make adjustments to avoid duplicate or unintended discounts once the feature is enabled, especially if you use custom workflows or workarounds (e.g., discount codes or price adjustments) to apply discounts to recurring orders.

Note: Some discount conditions are not supported

Recharge does not currently support all Shopify discount configurations. If any of your automatic discounts include unsupported conditions, they will not be imported for recurring orders. These include:

• Discounts that apply to multiple products or collections (only one product or one collection is supported per discount)
• Discounts limited to specific customer groups (except new customers)
• Discounts that require a minimum cart quantity

View the full list of unsupported discount conditions here.

Learn more

For more details on how Automatic Discounts work, visit our help documentation.

Tiered discounts for collections and products are now available on all Recharge pricing plans, enabling all Shopify stores to offer buy-more, save-more promotions without creating bundles.

Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation. 

For more information about tiered discounts, consult our help center.

Frictionless payment method updates via the SDK are now available to you if you use Shopify Payments and want to offer direct add/edit card flows in your Custom Portal.

Previously, frictionless updates were limited to select Recharge customer portals and Recharge-managed pages. Now, frictionless payment method updates are supported via the SDK.

You can now bring this experience directly into Custom Portals while maintaining full control over the UI, including form design, layout, and overall user experience. Recharge securely handles payment processing behind the scenes by capturing and tokenizing card data.

This update enables a seamless, fully integrated payment experience, no redirects required.

See the SDK documentation for more information, or the Recharge Help Center to learn more about frictionless payment method updates.