What's New at Recharge?
You can now update cancellation reasons used by your support staff directly in the merchant portal.
We’ve restored the ability for your support staff to edit cancellation reasons on the Customer details page.
You can manage your cancellation reasons in your Cancellation Prevention settings page in the Recharge merchant portal. See How to edit your Cancellation Prevention settings in the Recharge Help Center for more information.
Custom extensions for the Affinity Home Page Builder are now available through an open Early Adopter Program, allowing you to add custom components to the Affinity customer portal.
Using supported extension points (“slots”), you or your developers can add custom components like banners, product offers, third-party widgets, and fully custom UI directly into the Affinity portal, without modifying core functionality.
These extensions unlock deeper personalization and control over the customer journey. You can introduce new experiences (such as custom skip/reschedule flows, loyalty integrations, or targeted upsell modules) and use event data to tailor interactions in real time.
All extensions follow safe, supported patterns to ensure forward compatibility, while enabling significantly more flexibility than previous versions of the portal.
See Using custom extensions in the Affinity Home Page Builder in the Recharge DevDocs for more information.
The Update customer tags node lets you automatically add and remove Shopify customer tags directly within your flows.
Previously, managing Shopify customer tags required manual work or external tools. Now, you can update tags natively within your flows in real time using the Update customer tags node.
This node lets you add, remove, or update tags in a single step, making it easier to manage customer segmentation and personalize downstream experiences.
This update makes it easier to automate tagging based on customer behavior, attributes, or flow conditions, helping power more targeted workflows and personalization.
This feature is currently available only in Automate. Tags must exactly match Shopify, and updates may take a short time to appear due to asynchronous syncing.
See Understanding the Update customer tags node for Automate flows in the Recharge Help Center for more information.
Predefined Swap and Contact Support options are now available to include in your cancellation prevention offers.
Predefined Swap reduces decision fatigue by redirecting a cancelling customer to a single hero or best‑seller with one click, making it easier for your customers to choose a save.
Contact Support surfaces a direct support channel inside the cancellation flow so your customers can get help with complex issues automation can’t solve, preserving relationships through human assistance.
See the Recharge Help Center for more information about cancellation prevention.
We’re excited to introduce support for Shopify Automatic Discounts for subscriptions on recurring orders! This feature is being rolled out gradually over the coming weeks, so availability may vary by store.
More details below.
Previously, Shopify automatic discounts only applied at checkout and did not persist to recurring subscription orders, often requiring merchants to rely on discount codes or custom workflows.
With this update, Shopify automatic discounts will carry over to eligible recurring orders beyond checkout, following the discount’s configuration in Shopify. Merchants can also choose to apply these discounts to eligible existing subscriptions, helping reduce manual effort and create a more consistent subscriber experience.
This feature is being rolled out gradually over the coming weeks, so availability may vary by store.
If you currently have Shopify automatic discounts configured to apply to multiple recurring subscription orders, we recommend reviewing your setup.
In these cases, you may want to make adjustments to avoid duplicate or unintended discounts once the feature is enabled, especially if you use custom workflows or workarounds (e.g., discount codes or price adjustments) to apply discounts to recurring orders.
For more details on how Automatic Discounts work, visit our help documentation.
Tiered discounts for collections and products are now available on all Recharge pricing plans, enabling all Shopify stores to offer buy-more, save-more promotions without creating bundles.
Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation.
For more information about tiered discounts, consult our help center.
Frictionless payment method updates via the SDK are now available to you if you use Shopify Payments and want to offer direct add/edit card flows in your Custom Portal.
Previously, frictionless updates were limited to select Recharge customer portals and Recharge-managed pages. Now, frictionless payment method updates are supported via the SDK.
You can now bring this experience directly into Custom Portals while maintaining full control over the UI, including form design, layout, and overall user experience. Recharge securely handles payment processing behind the scenes by capturing and tokenizing card data.
This update enables a seamless, fully integrated payment experience, no redirects required.
See the SDK documentation for more information, or the Recharge Help Center to learn more about frictionless payment method updates.
You can now block recurring charges for individual customers.
When a customer is blocked, all charge attempts fail, no matter where they’re initiated, including:
This gives you a simple way to prevent recurring charges from processing successfully for specific customers.
The Customer timeline now also logs every block and unblock event, including whether it was initiated by a Recharge admin or a store admin.
See Can I block a customer from subscribing? in the Recharge Help Center for more information.
Expanded Home metrics are now available on the Home dashboard for Shopify stores with 12+ months of subscription program data in Recharge.
These metrics (Revenue share, 12‑month average spend, and repurchase rate) surface how subscriptions contribute to total revenue and compare subscriber value to non-subscribers over the first year. By providing comparable benchmarks, you can better quantify the impact of your subscription strategy and identify opportunities to increase retention and repeat purchases.
These metrics will appear once your store has accumulated 12 months of Recharge subscription program data.
For more information about these expanded metrics, see the Recharge Help Center.
Tiered discounts for collections and products are now available to Plus and Custom stores, letting you offer buy-more, save-more promotions without creating bundles.
Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation.
For more information about tiered discounts, consult our help center.