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New
3 days ago

Shopify Payment method requirements & New payment method update flow on Recharge

Shopify requires all shops to be on the version of Recharge that is integrated to Shopify Checkout.

A Recharge Existing Subscriber Migration is required for merchants who still have existing subscribers processing through Recharge with a legacy payment gateway. The deadline to complete this is October 14, 2026. After this date, any recurring subscription orders that have not been migrated will no longer be processed. 

To help stores reduce the number of customers who need to be migrated ahead of Shopify’s deadline, we’ve introduced a new payment method update flow for customers using legacy payment gateways.


What’s changing in Recharge

When a customer on a legacy gateway updates their payment method through:

  • The Affinity Customer Portal
  • Failed Payment Recovery
  • An email flow triggered from the Merchant Portal

Their payment method is now captured and stored directly in Shopify Payments, instead of updating the legacy gateway.

As part of this change, new payment methods can no longer be added directly inside the Merchant Portal. Payment method updates now happen through the customer-facing flow.

This does not affect stores using Custom Portals or Unity. Stores with Frictionless enabled will continue to use the Frictionless modal.

If you need to opt out of this change, contact Recharge Support or your Customer Success Manager.


What stores should do

  • Review whether your store still has customers using legacy payment gateways
  • Encourage customers to update their payment methods ahead of Shopify’s deadline
  • Plan for migrating any remaining legacy payment methods before the required date

Taking action early helps reduce migration complexity and lowers the risk of subscription interruptions as the deadline approaches.


Why we built this

Historically, payment method updates for legacy gateway customers stayed on those gateways, which increased the number of customers that needed to be migrated later.

This new flow ensures that every payment method update moves customers closer to Shopify Payments automatically. That means fewer customers to migrate, less operational risk, and a smoother path to full Shopify Checkout compliance.

Our goal is to help stores meet Shopify’s requirements while protecting subscriber continuity and minimizing disruption.

NewAnalytics
a week ago

Customer action reports now available to all stores

You can now drill down into the actions that are tracked on your Customer Actions dashboard! Customer action reports reports give you enriched views of your store's activity data so that you can see which customers acted on which subscriptions--and when in their lifecycle they did so.


Each customer action report is enriched with data specific to the action taken. For example, the "Swaps" report includes information about both the original product that was swapped out, and the new product that was swapped in. Leveraging this data, you can answer critical questions like:

  • Who is skipping their order - and when? 
  • Which products are most frequently swapped--and what are subscribers swapping to? 
  • How far out are shoppers rescheduling their subscriptions?
  • Of the customers that skipped in previous months, what % have gone on to churn?

Currently tracked actions include:

  • Activate subscription
  • Reactivate subscription
  • Swap
  • Skip
  • Pause
  • Reschedule (orders)
  • Change frequency
  • Change quantity

You can access Customer Actions reports via individual action tiles on the Customer Actions dashboard, or from the Reports section under "Actions." For more information on these dashboard, please consult our help center.

NewEarly Adopter Program
2 weeks ago

New Early Adopter Program - Digital Subscription Entitlements

Digital Subscription Entitlements is now available through our Early Adopter Program. Relevant to merchants who sell digital subscriptions or a mix of digital and physical products.



Most subscription apps have historically been optimized for physical, replenishable goods, forcing you to rely on custom integrations or manual processes to manage digital access. Entitlements automates access control by syncing access with subscription status and billing events (including dunning and recovery). This release also includes Entitlements APIs and a digital-first customer portal that removes physical-only actions and reduces onboarding complexity for digital-first and hybrid brands. 

To get started, fill out our interest form.

For more information about how Recharge supports digital subscriptions, consult our help center.

NewEarly Adopter Program
2 weeks ago

New Early Adopter Program - Affinity Home Page Builder

You can now use our Home Page Builder in Affinity to build your home page in Affinity - no code required.



This release gives you drag-and-drop section management so you can add, remove, and reorder home page content without code, plus faster page loads, inline line-item actions (like Swap) on the Next Order page, and a condensed mobile navigation to reduce friction for your customers. These improvements let you iterate on layout and subscription actions more quickly and make it easier for your customers to manage orders.

To get access, fill our our Early Adopter Form

NewImprove Operational Efficiency
4 weeks ago

New Early Adopter Program - Automatic Bundle Plans Sync

You no longer need to manually create matching selling plans for every product in a dynamic bundle! Available to merchants using use variant-level plans with Affinity or Unity. 



With Automatic Bundle Plans syncing, you can now configure frequencies and discounts once at the bundle level and bundle-eligible products automatically inherit those selling plans. The inherited plans apply only to the bundle experience, and won’t appear on storefront product pages, so your customers can’t purchase individual items with bundle-specific plans. This works for both new and existing dynamic bundles.

To request access to the closed Early Adopter Program, complete this form: 

For more information about Automatic Bundle Plans Sync, consult our help center.

NewImprove Operational Efficiency
a month ago

Scheduled Quarterly Shipments Automate Template — New 'Processed charge date' Condition

The Scheduled Quarterly Shipments Automate template is now available for all stores, and includes a new “Processed charge date” condition to help you align recurring charges to a quarterly schedule. 



This update makes it easier to configure flows that swap subscriptions and set charge dates based on the charge that triggered the flow, so your customers all receive the same seasonal box at the start of a quarter, regardless of when they signed up. 

The existing “charge date” condition has been renamed “Next scheduled charge date” for clarity — there are no functional changes to that condition. 

For more information about the Scheduled Quarterly Shipments template, consult our help center.

New
2 months ago

New Early Adopter Program - Bundles Widget 2.0

We’re opening Early Adopter access to Bundles Widget 2.0, a modern, mobile-optimized buying experience for customizable bundles.


This new out-of-the-box layout makes it easier for shoppers to navigate collections, select items, compare bundle options, and review their choices in real time—all with a cleaner, more brand-aligned UI and reduced need for custom development. Key improvements include a clearer selection flow, real-time summaries, and an intuitive navigation.

Want early access? Sign up on our roadmap:
https://roadmap.getrecharge.com/c/186-offer-customizable-bundles-with-recharge-s-latest-bundling-widget

NewGrow the Business
2 months ago

New Early Adopter Program - Checkout Upsell Swap

Checkout Upsell Swap is now available in our Early Adopter Program for Shopify Plus stores on SCI and SCI(m). This new checkout app block lets you present a product, variant, or plan swap directly on the checkout page.


Checkout Upsell Swap enables subscription-to-prepaid upgrades, one-time to subscription conversions, and SKU-to-SKU upsells for stores that manage separate SKUs or multiple variants. By enabling contextually relevant swaps at checkout, you can drive higher average order value, improve conversion, and give your customers a smoother purchase experience. 

If you’d like to join the Early Adopter Program, request enrollment for your store via the form on our roadmap.

NewRetain Customers
2 months ago

Cancellation Prevention APIs Now Available

Cancellation Prevention APIs are now available to all merchants, allowing you to build fully custom, on‑brand cancellation experiences while leveraging Recharge’s backend decisioning, analytics, and configuration.


This update solves the problem of custom portals being unable to use Recharge’s cancellation logic and reporting: you can now keep your unique design and UX while calling Recharge to determine which cancellation reasons and recovery offers to show, and record customer responses and outcomes for accurate analytics.

If you're interested in using these APIs, please contact your account manager

NewRetain Customers
2 months ago

Free gift APIs Now Available

Free gift APIs are now publicly available for all stores with Rewards access — allowing you build custom loyalty integrations.


Previously, free gifts in Recharge were limited to being rewarded after customers hit a certain order threshold. With our Add/Remove Free gift API endpoints, you can programmatically award or remove gifts based on any behavior or event — like a product review, social post, survey completion, or loyalty milestone.

For more information, please see our API Reference.