What's new?

All PRO ReCharge merchants using the Theme Engine can now select the brand new Novum theme from the "Themes to use" list, and fully customize Novum to better suit the store's branding, needs, and desired features.

What is Novum?

Novum is the first theme to be released for the Customer Portal. It was designed to take your Customer Portal to the next level with the following features:

• Improved design and user experience (UX)
• Mobile-first 
• Order now 
• One-time product purchases
• Cross-sell opportunities
• Enhanced retention strategies

What are the benefits of Novum on Theme Engine?

You have full control over the Novum theme files which allow you to modify every line of code. You also have the option to build more complex customizations that match your business needs and customer experience.

Where can I learn more?

For more information about ReCharge's Theme Engine, please see our Theme Engine support documentation.

What's new?

Have you always wanted a more intuitive way to manage your subscription products? You can now manage your products individually with ease and no longer require an associated ruleset. The newly designed Products page allows you to add, edit, and remove products from ReCharge.

You can manage subscription settings for each product individually and view a list of all your products in one place, even if they are currently part of a ruleset. 

Setting a product's subscription type and order schedule is quick and simple with our new product interface that exudes familiarity. Here, you can edit any subscription property as well as sync and save any changes made.

Where can I learn more?

For more information about ReCharge's new Product pages and flows click here.

We are excited to announce the first new theme for the Customer Portal called Novum! 🎉 🥳

What are themes for the Customer Portal?

Themes define the style, layout, and features for your Customer Portal. You can select your theme, provide light customizations (e.g. CSS, JS), and toggle certain functionality and permissions on and off.

What is Novum?

Novum is the first theme to be released for the Customer Portal. It was designed to take your Customer Portal to the next level with the following features:

• Improved design and user experience (UX)
• Mobile-first 
• Order now 
• One-time product purchases
• Cross-sell opportunities
• Enhanced retention strategies

Where can I learn more?

Please see our Themes Customer Portal support documentation.

How do I enable the Novum theme?

The Novum theme can be previewed and enabled on the Customer Portal settings page. For more information and step by step instructions, please see our Themes Customer Portal support documentation.

Enhancement 

You can now search even faster for customers if you have their email. On the Customers page, enter/paste a customer's email (or just the first part including the @-sign) to make use of our new and enhanced email-based customer search. This is the first step in a series of search updates we are planning for later in the year.

Example: Search by either jane.doe@ or jane.doe@gmail.com

Feature

Discounts - Channel Settings

• Merchants can now control which channels (checkout, customer portal, etc.) will accept a discount. This is a great way to offer subscriber-only discounts (only applicable in the customer portal channel), admin-only discounts (only applicable in the merchant portal), and more.
  • Support Documentation

Enhancement 

• Added option to turn off failed charges handling by ReCharge so that it can be handled by a 3rd party service. Useful if you have 3rd party service handling your dunning emails and charge retries.
• Added an option to control if one-time products are available for purchase on the customer portal
• Customer email is now included in the new subscriptions CSV exports 

API & Webhooks 

Async Batch API - Updates

• Async batch API permissions are now available when creating an API token
• New batch_types to create, update, and delete products
• New batch_types to create, update, and delete subscriptions 
• Attempting to process an async_batch with 0 tasks now returns an error

Webhook - Updates

• Subscription/updated webhook is triggered upon subscription activation and cancellation
• Fixed a bug resulting in empty charge/created and charge/updated webhooks
• Fixed a bug resulting in missing address/updated webhooks

API - Enhancements

• Subscription cycle parameters are now added to Shopify order notes_attributes for Signifyd integration users
• Improved validation for phone numbers when creating a customer via API
• Customer payment method updates are now reflected on customer object without processing next charge

API - Bug Fixes

• Fixed a bug where entering emoji in discount code field caused 500 error

We’re excited to announce that we will be rolling out a new and improved version of our CSV exports over the next couple of weeks, starting on June 4, 2020.

The new CSV exports have been re-built from the ground up to scale with your ever expanding data needs. We’ve made significant improvements in speed, accuracy, and handling of larger file sizes.

To create a new CSV export, you'll select the data you want to export from a pre-defined list and then enter the file name and your email address.

After the export has been generated, you can download the report directly from newly generated reports list or from the link that was sent to your email. 

The new churn metric is currently part of the Revenue trends report. Here's the link to our methodology. 

Basic analytics view (for non-pro merchants): 

Enhanced analytics view (for pro merchants):

Enhancements 

• Added an option to remove discounts from customer addresses after discount limit has been reached (located in Customer Portal settings)
• Added a line in the Order Summary product description that shows the number of charges in a subscription (e.g. "Expires after 12 charges"). Language for this message can be edited in the Translation section.
• Enhanced validation for provinces outside US and Canada
• Implemented improved handling of concurrent checkouts when the same discount is being applied

Theme Engine 

Bulk Subscriptions 

• Ability to create multiple subscriptions with a single request
• Ability to update multiple subscriptions with a single request. For example:
  • next_charge_scheduled_at
  • order_interval_unit , order_interval_frequency, charge_interval_frequency
• Ability to cancel multiple subscriptions with a single request
• Ability to re-activate multiple subscription with a single request

Bulk subscription documentation

• Create
• Update/Cancel/Re-activate
• How to guide

Performance Improvements

• Made significant performance improvements that resulted in customer portals on the theme engine to load pages 20-50+% faster.

API

• Added channel_settings to Discounts API for creating channel-specific discounts
• Added is_prepaid property to the Subscriptions API to indicate prepaid subscriptions
• Fixed a bug where shipping rate source override may fail when using Checkout API
• Added improved handling of authorize.net timeout errors when creating customers with authorize.net tokens using the ReCharge Customers API. (edited) 

Fix 

• Fixed a bug where percentage-based discount values may vary between ReCharge and Shopify
• Fixed a bug where Canadian tax on freight may be missing when using third party tax determination
• Fixed a bug where product searches may fail when they contain a space

Enhancement 

Charge Processing

• Made several enhancements to the nightly charge processing job to increase performance

Shopify Integration

• Made several enhancements to the Shopify integration to increase application performance and reduce Shopify API Token usage

Merchant (Store owner) Portal

• Added translation for "Try Again" for button text in the "Request Account Invite" page after an account invite is requested

fix 

Report Exports (CSV Exports) 

• Fixed a bug that was causing CSV report exports to not be sent via email when the file size became too large. All merchants should now receive the report export emails and it's recommended to set the report size to a maximum of 1 month. 
• Fixed a bug returning the incorrect SKU and order month for one time products

Customer Notifications

• Fixed a bug that didn't BCC the store owner when the BCC store owner checkbox was checked on the customer notification page

API

• Fixed a bug where invalid discount codes may cause a 500 Error Status instead of 404 Resource Not Found
• Fixed a bug where invalid variant id may cause a 500 Error Status instead of 404 Resource Not Found when modifying a subscription

Customer Portal

• Fixed a bug where outdated product/variant names sometimes appeared in Customer Subscription views after a product/variant name was synced

Merchant (Store owner) Portal

• Translations for "Billing Same as Shipping," "Postal Code" and "Save" will display as expected

Checkout

• If a store is set to ship to "All Countries," the store's home country will display first in the "Country" menu at Checkout