Our Tiered Discounts feature is available for all stores using Shopify Checkout.

Tiered Discounts allows you to provide a scaling discount as customers add more to their bundle. For example:

• Purchase 2 items or more, get 5% off
• Purchase 4 items or more, get 10% off
• Purchase 6 items or more, get 15% off
• Purchase 8 items or more, get 20% off
• Purchase 10 items or more, get 25% off

You can create up to 10 unique discounts tiers.

To get started using Tiered Discounts, follow the instructions in our help center documentation.

Dynamically-priced bundles are now available to all merchants using our Bundles feature.

Dynamically-priced bundles support variable product quantities and prices, so the total price is determined by the items selected by your customer. This affords you even more flexibility when building bundles, such as including products at different price points.

For more information, see our help center documentation.

Merchants and third party apps can no longer retry charges on subscriptions that have been canceled because they have hit "max retries". If you attempt to process a charge in this state, you will see a charge error in the merchant portal explaining the issue. 

This impacts any store both using Shopify checkout, and setting the Recharge setting "When maximum number of retries are reached" to an option besides "Do Nothing".

For stores using the Migrated Shopify Checkout Integration, this specifically impacts any charges being processed through Shopify Payments.

If you use a third party dunning app, or if you tend to process charges like these manually, you may want to set the "When maximum number of retries are reached" setting under Payment settings in Recharge to "Do Nothing". If your store is already setup this way, no further action is needed on your part.

For more information, see our help center documentation on managing order errors.

Our new Order Error Management tool improves visibility around order errors and enables you to prevent churn.

With our new Order Error Management tool, you can review charge errors by type and take steps to resolve them. This tool helps you understand what errors you need to address, and what Recharge will automatically retry.

To learn more, please review our help center article.

• For any flow that has includes the segment node, added the ability to create new segments while editing a flow. Previously, merchants would have to exit without saving and create segments via Customers > Segments. 
• Added a new and improved A/B test new reward template to help merchants quickly set-up experiments with segments nodes.

Adding segments to a flow

Here's what our Product team got up to in March.

Orders

• Automatic Order Merge is now generally released!

Analytics

• Analytics v2 overview dashboards are now generally released! These dashboards replace our legacy "Revenue - Overview," "Customers - Overview" and "Subscriptions - Overview" dashboards with modernized versions, built on our new V2 analytics platform.
• Analytics enhancements: “Display by week/month/quarter” and “Show comparison data” graph toggle: All V2 analytics dashboards can now leverage a pair of new visualization tools to create powerful views of historical data, including clear and intuitive year over year reports and more.

Bundles

• Bundles now support one-time plans: Now, merchants can offer one-time bundles at discounted prices in Affinity.
• Streamlined Cart Experience: Now, merchants can easily adjust their cart to show the dynamic bundles as a single line item in the cart without any custom code. 

Subscriber experiences [Flows]

• Updated trigger node and flow settings: the trigger node has a refreshed design, and AND/OR functionality is supported when building the trigger condition. 
• Notification node improvement: The notification node has a "preview notification" button that when clicked, opens a modal and renders the body of the email right on the page.

Gift subscriptions

• Merchants can now configure a 'Send as a Gift' button to their product pages, code-free
• Merchants can now choose to include taxes in the prices of gifted subscriptions.

Affinity

• New Affinity Docs: We’ve overhauled the Affinity docs to streamline information delivery, ensuring users get what they need without drowning in details.

The customer timeline has been enhanced by integrating the Events API. This enhancement allows for the implementation of new filters, enabling users to target specific scenarios and streamline their troubleshooting processes.

New filters now include:

- Action type: Display events based on the action taken (Created, Updated, Deleted)
- Date range (default setting: past month): Filter events within a specific timeframe
- Record ID: View events for a specific ID (e.g. subscription 1234, charge 5678)
- Record type: Filter events based on the type of records (addresses, subscriptions, charges, orders, emails sent)
- Source: Display events originating from a specific source (Customer portal, Merchant portal, Recharge process (API))These new filters will empower merchants to efficiently navigate the customer timeline and enhance their overall experience.

This is an improvement to our available “Subscriptions - Cancelled” export in Recharge under Data -> Exports -> Create Export.

Introducing date filtering for the “Subscriptions - Canceled” export. Now, merchants have the power to export cancelled subscriptions by cancelled date instead of exporting all cancelled subscriptions. This export now has the same option for custom date filtering with a 1 year limit range.

Our improved regeneration process will ensure the accuracy of the data updates made to your charges, as additional safeguards have been implemented to prevent modifications to a subscription during a regeneration.

When attempting to make changes during a regeneration you will now receive a “409 Error - Route Lock” error when attempting updates, and should consider this change in any API calls you are making.

A regeneration will occur when modifying any object that could affect charges via the API, including but not limited to: Address, Customer, Subscription and Charge updates.

Here's what our Product team got up to in February:

Analytics v2

• New dashboards: Modernized dashboards built on our new V2 analytics platform are now being rolled out

Cancellation Prevention

• Column section: Enhance your cancellation survey by organizing content into clean and visually appealing columns
• Global style settings: Customize your cancellation survey with CSS and font settings to match your branding

Targeted cross-sell email

• Column section: Elevate your cross-sell landing page by organizing content into clean and visually appealing columns
• Global style settings: Customize your cross-sell landing page with CSS and font settings to match your branding

Subscriber experiences [Flows]

• Conditional branch node: Easily create multiple subscriber experiences based on customer segment and order data

Affinity Customer Portal

• One-time Bundles: Increase LTV by enabling customers to make a one-time bundle purchase directly from the customer portal
• Payment method management: Enable subscribers to seamlessly switch between existing payment methods directly from the customer portal
• Address management: Enable subscribers to consolidate multiple subscriptions to a single address directly from the next order page, addresses page, and cross-sell carousel

Klaviyo

• New custom properties: Streamline subscription management by embedding customer portal magic links in “Order Confirmation,” “Subscription cancelled,” and “Subscription started” emails

New early adopter programs

• Dynamic Subscription Pricing: A merchant can use this to configure the initial discount percentage, the number of “cycles” to which this discount applies, and the recurring discount.