Merchants can now see how their subscription sales stacks up with other stores in their vertical. Available to all stores using our integrated Shopify Checkout.

This new metric gives merchants a performance "score" (Excellent, Good, Fair, Poor) based on the percentile in which their store falls for this particular metric, and lets them track both their own store's movement, and the movement of their industry vertical, over time. For merchants seeking to understand their subscription program's core KPIs so that they know what to prioritize, it's a powerful new addition that emphasizes the importance of optimizing every step of the customer journey for subscription sales.

For more information, please see our help center documentation.

Our new Cohort Performance dashboard offers our deepest-ever look into the lifetime performance of a store's subscribers.

• View 14 new cohort reports for subscribers--including Average lifetime subscription revenue, Monthly order placement rate, and more.
• View weighted averages for cohort metrics so you can benchmark performance against historical averages
• Compare cohort performance in line graph view so you can more easily spot trends and outliers, compare unique cohorts, and see which cohorts are performing above and below average.
• Use a smart new "Compare" view to compare average retention rate, lifetime value, etc. for different products or customer segments to determine which of their products retain the most subscribers, generate the highest lifetime revenue, etc.

Available to:
All merchants: "Subscriber retention by month" cohort report
PRO merchants: 15 additional reports, including "Average Lifetime Subscription Revenue"

Sign up here, or read more in our help center.

Industry Benchmarks are available for merchants on our Pro plan to view in their home analytics dashboard.

Evaluate the health of your brand’s performance within the broader context of your industry. Pinpoint performance issues, identify opportunities for improvement, and receive recommendations on how you can enhance your performance.

For more information, see our help center documentation.

All Recharge Pro merchants now have access to the updated Revenue KPIs dashboard. This update adds more filters and detailed insights to the dashboard and addresses bugs.

What’s new?

• Redesigned dashboard for additional data clarity
• Redefined Customer Categories that compare Onetime Only customers with Subscription customers
• Filter for date granularity, customer created date, custom date ranges and to “Include Onetimes”
• Order Sequence metric now includes the first 6 orders, updated label for “Churned” and additional Drill Down capability
• Added “Active (No Order)” status for active subscriptions with orders at a future date after the report was run
• Bug fix to address duplicate records in Gross Sales for some merchants

To learn more about the Revenue KPI dashboard, check out our product support documentation. 

• remove charges that failed to process within the selected period. This includes charges that got rescheduled to a future date due to reasons such as card declines or order errors
• include any charges that got processed within the selected time range despite being originally scheduled for a different date

1. Total Net Sales
2. Avg Customer Value (ACV)
3. Avg Order Value (AOV)
4. Avg Active Days  
5. Monthly Recurring Revenue (MRR)
6. Avg Monthly Churn Rate

Avg Active Days is a new metric that measures the average number of days customers are active on the merchant store, and how that compares with other stores within that same industry.

The bar chart side of the dashboard now shows what decile a store ranks in and how that compares with other merchants in the decile preceding and proceeding that store. In each of these bars, there are also new additional insights including:

• Average decile value for each metric on top of each bar
• Percentile range below each bar, as well as the min and max values within each decile

To learn more, check out our product support documentation.

• High-level tiles for Gross Sales, Quantity, Orders, and Customers. 
• See metrics for all SKUs - not just the Top 15. 
• Ranking by top performing (Gross Sales) SKUs/Variants.
• Revenue and Customer KPI tables now work with SKU/Variant filters.
• Separate and filter SKUs/Variants by purchase type (ie. Subscription, Onetime). 
• See Average Customer Value (ACV), Average Order Value (AOV), and charges per customer for all customers - not just customers with a specified signup date.
• ACV and AOV now based on both active and churned customers - not just active.
• Average Active Days by SKU/Variant. 
• Retention % by SKU/Variant.
• Bar graph now shows data for Top 10 SKUs/Variants, with all others grouping in an other category. SKUs/Variants can be filtered out of other.

All merchants using Recharge now have access to an expanded set of analytics dashboards. Navigation has been streamlined, existing dashboards are redesigned for faster insight generation and more dashboards are now available for merchants on our 'Standard' plan. 

Streamlined navigation through grouping - All dashboards are now grouped into 4 intuitive tabs (see image below). 

Additionally, the tabs for Revenue, Customers, and Subscriptions now each have a new 'Overview' dashboard that visually breakdown with key 'positive' metrics on top with key 'negative' metrics below.

'Standard' plan now offers even more dashboards - In addition to the 4 new dashboards, merchants on Recharge 'Standard' plan will now have access to the Actions and Industry Benchmarks at no additional cost. These two dashboards were previously only available on the 'Pro' plan. 

To learn more, please visit our support documentation here. 

'Actions' dashboard is now updated. All merchants using ReCharge Pro will now be able to view the update as part of their full suite of Enhanced Analytics. 

Advanced filtering: The whole dashboard will now be responsive to the filters, including Date Range and Cohort, as well as a new filter - Source Type. The Source Type filter gives merchants the ability to filter by select sources, including:
• Whole dashboard is now responsive to the filters including Date Range and Cohort, Source Type
• New filter added - Source Type (includes 7 source types for filtering)

Subscriptions by Action: Action KPIs tiles are now right on the top for quick insights. In addition to Skips, Swaps, and Reactivations, the dashboard now supports 5 more Actions that you can track:
• Cancellations
• Add Onetimes
• Change Date
• Change Quantity
• Change Frequency

Customers by Action: Finally, merchants for the first time will now be able to compare AOV and ACV of subscribers that take actions vs subscribers that do not take actions, by specific action type.

For more information, please see our support documentation here. 

All merchants using ReCharge Pro edition now have access to the full suite of enhanced analytics and dashboards for their store performance. Merchants on ReCharge Standard edition can 'Upgrade to Pro' from their analytics dashboards. 

The enhanced analytics now allow actionable data insights on: 

• Revenue Trends
• Customer Cohorts
• Cohort Retention
• Cohort Retention
• Product SKUs and Variants
• KPI performance and Industry Benchmarks
• Actions
• Media Attribution