Charges with the "Exited dunning" status are no longer included in the calculation for the "Recovery Rate" metric on the Order Errors dashboard.

The definition of "Recovery rate" that is shown on the Order Errors dashboard is changing so that "Exited dunning" charges are no longer included in the calculation. Merchants who have large numbers of charges in the "Exited dunning" status will notice their Order Error recovery rate increase.

Why this is happening: Charges marked "Exited dunning" are charges that were skipped or rescheduled after their initial error message. This means that they've been made ineligible for recovery, and shouldn't count against the recovery rate for charges in dunning.

We’ve added a new SKU tab to the Homepage → Product Performance chart, making it easier to track key metrics by SKU directly from the homepage.

This update simplifies access to one of our most used legacy analytics views—the Product SKU dashboard—while preserving the critical insights you rely on.

You can now toggle between product variants and SKU-level data, for the following metrics:

• Active subscriptions
• Subscription revenue
• New subscriptions
• Reactivated subscriptions
• Churned subscriptions
• Percentage of new subscriptions

Read more in our help center documentation.

The Customer Actions Dashboard is now available in Recharge's Analytics as part of our Early Adopter Program.

This rebuild brings the full functionality of the popular legacy dashboard into the modern interface, ensuring continued access to key customer action data across all sources.

You can now track customer actions from the customer portal, merchant portal, API, and more in one place. The updated dashboard maintains all core features while offering a refreshed, streamlined design.

The Payment Recovery Summary now offers you critical insights to optimize revenue retention without needing additional tools.

• Recovery Rate Tracking: Now, all stores can view and track their charge error recovery rates in near real time. Previously, this functionality was only available with additional tools like Failed Payment Recovery (FPR) or third-party integrations.
  
  
• Stalled Charges Insight: Traditional churn metrics don’t fully capture the revenue impact of charge errors. With our new “Stalled Orders” metric (orders that have remained in error status for over 60 days without subscription cancellation) you can now quantify lost revenue from errors that didn’t result in cancellation but still impacted the bottom line.

Learn more about these new Analytics in our help center.

Analytics reports now allow in-depth exploration of analytics datasets, providing access to key information, such as subscriber lists for metrics (e.g., Active Subscribers).

You can now utilize our Reports in order to do the following:

• Visual metric comparisons to easily interpret data.
• A Report tab, that includes a summary row and period rows.
• Drill-Down Tab: New functionality to view detailed individual records underlying each metric, enabling a more granular data analysis.
• Export both aggregated metrics and detailed drill-down data, improving data flexibility and external analysis.

For further information, refer to our help guide.

Merchants can now see how their subscription sales stacks up with other stores in their vertical. Available to all stores using our integrated Shopify Checkout.

This new metric gives merchants a performance "score" (Excellent, Good, Fair, Poor) based on the percentile in which their store falls for this particular metric, and lets them track both their own store's movement, and the movement of their industry vertical, over time. For merchants seeking to understand their subscription program's core KPIs so that they know what to prioritize, it's a powerful new addition that emphasizes the importance of optimizing every step of the customer journey for subscription sales.

For more information, please see our help center documentation.

Our new Cohort Performance dashboard offers our deepest-ever look into the lifetime performance of a store's subscribers.

• View 14 new cohort reports for subscribers--including Average lifetime subscription revenue, Monthly order placement rate, and more.
• View weighted averages for cohort metrics so you can benchmark performance against historical averages
• Compare cohort performance in line graph view so you can more easily spot trends and outliers, compare unique cohorts, and see which cohorts are performing above and below average.
• Use a smart new "Compare" view to compare average retention rate, lifetime value, etc. for different products or customer segments to determine which of their products retain the most subscribers, generate the highest lifetime revenue, etc.

Available to:
All merchants: "Subscriber retention by month" cohort report
PRO merchants: 15 additional reports, including "Average Lifetime Subscription Revenue"

Sign up here, or read more in our help center.

Industry Benchmarks are available for merchants on our Pro plan to view in their home analytics dashboard.

Evaluate the health of your brand’s performance within the broader context of your industry. Pinpoint performance issues, identify opportunities for improvement, and receive recommendations on how you can enhance your performance.

For more information, see our help center documentation.

All Recharge Pro merchants now have access to the updated Revenue KPIs dashboard. This update adds more filters and detailed insights to the dashboard and addresses bugs.

What’s new?

• Redesigned dashboard for additional data clarity
• Redefined Customer Categories that compare Onetime Only customers with Subscription customers
• Filter for date granularity, customer created date, custom date ranges and to “Include Onetimes”
• Order Sequence metric now includes the first 6 orders, updated label for “Churned” and additional Drill Down capability
• Added “Active (No Order)” status for active subscriptions with orders at a future date after the report was run
• Bug fix to address duplicate records in Gross Sales for some merchants

To learn more about the Revenue KPI dashboard, check out our product support documentation. 

• remove charges that failed to process within the selected period. This includes charges that got rescheduled to a future date due to reasons such as card declines or order errors
• include any charges that got processed within the selected time range despite being originally scheduled for a different date