You can now drill down into the actions that are tracked on your Customer Actions dashboard! Customer action reports reports give you enriched views of your store's activity data so that you can see which customers acted on which subscriptions--and when in their lifecycle they did so.

Each customer action report is enriched with data specific to the action taken. For example, the "Swaps" report includes information about both the original product that was swapped out, and the new product that was swapped in. Leveraging this data, you can answer critical questions like:

• Who is skipping their order - and when? 
• Which products are most frequently swapped--and what are subscribers swapping to? 
• How far out are shoppers rescheduling their subscriptions?
• Of the customers that skipped in previous months, what % have gone on to churn?

Currently tracked actions include:

• Activate subscription
• Reactivate subscription
• Swap
• Skip
• Pause
• Reschedule (orders)
• Change frequency
• Change quantity

You can access Customer Actions reports via individual action tiles on the Customer Actions dashboard, or from the Reports section under "Actions." For more information on these dashboard, please consult our help center.

You can now view daily customer portal login activity on the Customer Actions dashboard.

 The new "Customer portal login" metric gives you top-level insight into how many of your customers are visiting the portal, and whether portal visits are driving actions such as cancellations or skips. 

The metric appears as a new tile on the Customer Actions dashboard, and can be filtered to separate customer portal vs. merchant portal logins. Additionally, login actions are also recorded in the Customer timeline; data are tracked globally starting January 14, 2026. 

For more information, see our documentation.

We've released three new Benchmarks as part of our Analytics suite; Renewal rate, Payment error rate and Payment error recovery rate. You can find them in Analytics → Dashboards → Performance → Benchmarks.

Renewal rate

• The percentage of subscriptions that were scheduled to renew in a given period and actually did renew, even if the payment was processed on a different date.

Payment error rate

• Percentage of attempted orders that failed initial processing on their scheduled date within the reporting period.

Payment error recovery rate

• Percentage of payment attempts that failed on their scheduled date within the reporting period, but were later retried and processed successfully.

For further information regarding Benchmarks, please refer to our help documentation.

Merchants using Upcoming Order Email (UOE) can now export detailed customer-level activity data, making it easier to analyze engagement and understand exactly how customers are interacting with these emails.

While the UOE dashboard already shows high-level metrics, this new export helps you go deeper. With it, you can:

• Identify which customers are delaying orders
• Understand which cross-sells are driving more revenue
• Track actions by product subscription 
• See who received and engaged with the email

You can generate this export directly from the Activity tab in the UOE dashboard.

See our documentation for more information on the Upcoming Order Email.

The new Subscription Renewal Rate dashboard is now available to all stores.

This dashboard gives you deep insights into what happens between a subscription’s scheduled renewal date and its actual outcome.

Use it to understand the percentage of renewals that are successfully processed, and the reasons why others were skipped, rescheduled, failed, or canceled. Track the impact of these behaviors on your overall renewal rate and revenue recovery — including when and how often subscribers push, skip, or drop off entirely.

Learn more in our knowledge base here.

Charges with the "Exited dunning" status are no longer included in the calculation for the "Recovery Rate" metric on the Order Errors dashboard.

The definition of "Recovery rate" that is shown on the Order Errors dashboard is changing so that "Exited dunning" charges are no longer included in the calculation. Merchants who have large numbers of charges in the "Exited dunning" status will notice their Order Error recovery rate increase.

Why this is happening: Charges marked "Exited dunning" are charges that were skipped or rescheduled after their initial error message. This means that they've been made ineligible for recovery, and shouldn't count against the recovery rate for charges in dunning.

We’ve added a new SKU tab to the Homepage → Product Performance chart, making it easier to track key metrics by SKU directly from the homepage.

This update simplifies access to one of our most used legacy analytics views—the Product SKU dashboard—while preserving the critical insights you rely on.

You can now toggle between product variants and SKU-level data, for the following metrics:

• Active subscriptions
• Subscription revenue
• New subscriptions
• Reactivated subscriptions
• Churned subscriptions
• Percentage of new subscriptions

Read more in our help center documentation.

The Customer Actions Dashboard is now available in Recharge's Analytics as part of our Early Adopter Program.

This rebuild brings the full functionality of the popular legacy dashboard into the modern interface, ensuring continued access to key customer action data across all sources.

You can now track customer actions from the customer portal, merchant portal, API, and more in one place. The updated dashboard maintains all core features while offering a refreshed, streamlined design.

The Payment Recovery Summary now offers you critical insights to optimize revenue retention without needing additional tools.

• Recovery Rate Tracking: Now, all stores can view and track their charge error recovery rates in near real time. Previously, this functionality was only available with additional tools like Failed Payment Recovery (FPR) or third-party integrations.
  
  
• Stalled Charges Insight: Traditional churn metrics don’t fully capture the revenue impact of charge errors. With our new “Stalled Orders” metric (orders that have remained in error status for over 60 days without subscription cancellation) you can now quantify lost revenue from errors that didn’t result in cancellation but still impacted the bottom line.

Learn more about these new Analytics in our help center.

Analytics reports now allow in-depth exploration of analytics datasets, providing access to key information, such as subscriber lists for metrics (e.g., Active Subscribers).

You can now utilize our Reports in order to do the following:

• Visual metric comparisons to easily interpret data.
• A Report tab, that includes a summary row and period rows.
• Drill-Down Tab: New functionality to view detailed individual records underlying each metric, enabling a more granular data analysis.
• Export both aggregated metrics and detailed drill-down data, improving data flexibility and external analysis.

For further information, refer to our help guide.