You can now enable a setting that allows your customers to pause a subscription instead of canceling. Customers who click ‘cancel’ from within the customer portal will be met with a pop-up asking them if they would prefer to pause their subscriptions instead. 

How does it work? Learn more here.

For Recharge merchants using Shopify Checkout Integration, Recharge now uses Shopify shipping profiles to honor price-based shipping on recurring orders. Enabled by default, Recharge will automatically determine the shipping rate on recurring orders based on the price charged to the customer, including Subscribe and Save discounts and price overrides. 

Merchants not using price-based shipping with Shopify will not be impacted by this release. To learn more, visit this help center article. 

Passwordless login allows your customers to easily login to their customer portal using a 4-digit authentication code sent via SMS or email (both if your customers have a phone number on file). If you’re on Shopify Plus, Multipass will allow your customers to be logged into both their Recharge customer portal and Shopify account.

This feature makes it easier for your customers to manage their subscription, reducing customer churn and customer support tickets. 

How does it work? Learn more here.

If your store is on the Recharge checkout or a custom-built store configured to use Braintree as the primary payment gateway, you'll be able to easily switch from using the sandbox environment to production once you're ready.

How does it work? Learn more here.

Now you can edit any customer's "tax exempt" status, right from their customer details page in Recharge. When a customer is set to be "tax exempt," Recharge will bypass tax calculations when generating new charges. 

Plus, if you are on Shopify, you can make changes to a customer's tax status in either location, we'll detect the change and sync the update.

How does it work? Learn more here. 

You will now be able to use the Recharge API, more specifically the “update a subscription” endpoint, to make any changes to a canceled subscription. Moving forward, if your customers choose to reactivate their canceled subscriptions at any point, those subscriptions will continue to align with your current offerings, saving you time from manually making updates. This can be done using the new bulk updater and also works on the bulk update resource and in asynchronous batches. This also now works when bulk managing subscriptions in the Recharge admin UI.

How does it work? Learn more here.

For the first time ever, you can create, monitor, and audit large and complex subscription bulk updates completely on your own. That means you can quickly and easily make big changes to your existing subscriptions when a product goes out of stock, you add season products, you make a change to your product pricing and more without contacting our support team. 

Note: This is currently available if you use the Recharge Checkout on Shopify, BigCommerce or have a custom-built store. 

How does it work? Learn more here. 

Cart attributes are additional pieces of information about an order. You will now see more cart attributes that make it simpler to reconcile orders and charges between Shopify and your payment gateway. Since this update adds the same IDs to both orders and charges, you’ll be able to save time every month reconciling data, and spend that time on things that matter most to your business.  

This is available now for Recharge Checkout on Shopify, Recharge Checkout on BigCommerce and custom stores with support for Shopify Checkout Integration on the way.

How does it work? Learn more here.

Now when a customer gets their first message from RechargeSMS, they can also receive an SMS contact card, which is a file that contains their shop phone number and shop name. Merchants also have the option to add their logo, email, and website — a great opportunity for a branded first impression.

Contact Card Creation:

Message Received by Subscriber:

How does it work? Learn more here

Moving forward only payment related issues, not insufficient inventory, will be counted as charge attempts and go through the dunning process. Meanwhile, your customer orders with inventory errors will continue to be automatically retried. This gives your customers a better chance of receiving their products once inventory is back in stock, rather than being passively churned through the dunning process.

How does it work? Learn more here.