Our improved regeneration process will ensure the accuracy of the data updates made to your charges, as additional safeguards have been implemented to prevent modifications to a subscription during a regeneration.

When attempting to make changes during a regeneration you will now receive a “409 Error - Route Lock” error when attempting updates, and should consider this change in any API calls you are making.

A regeneration will occur when modifying any object that could affect charges via the API, including but not limited to: Address, Customer, Subscription and Charge updates.

Here's what our Product team got up to in February:

Analytics v2

• New dashboards: Modernized dashboards built on our new V2 analytics platform are now being rolled out

Cancellation Prevention

• Column section: Enhance your cancellation survey by organizing content into clean and visually appealing columns
• Global style settings: Customize your cancellation survey with CSS and font settings to match your branding

Targeted cross-sell email

• Column section: Elevate your cross-sell landing page by organizing content into clean and visually appealing columns
• Global style settings: Customize your cross-sell landing page with CSS and font settings to match your branding

Subscriber experiences [Flows]

• Conditional branch node: Easily create multiple subscriber experiences based on customer segment and order data

Affinity Customer Portal

• One-time Bundles: Increase LTV by enabling customers to make a one-time bundle purchase directly from the customer portal
• Payment method management: Enable subscribers to seamlessly switch between existing payment methods directly from the customer portal
• Address management: Enable subscribers to consolidate multiple subscriptions to a single address directly from the next order page, addresses page, and cross-sell carousel

Klaviyo

• New custom properties: Streamline subscription management by embedding customer portal magic links in “Order Confirmation,” “Subscription cancelled,” and “Subscription started” emails

New early adopter programs

• Dynamic Subscription Pricing: A merchant can use this to configure the initial discount percentage, the number of “cycles” to which this discount applies, and the recurring discount.

READ MORE

Cancellation Prevention [Flows]

• Video Block: Increase retention by engaging customers with video in your cancellation flow - Learn more
• Pause Option: Reduce churn with the Affinity customer portal by encouraging customers to pause before cancellation - Learn more 

Affinity Customer Portal

• Quantity Limits: Set the maximum number of products a customer can add to their next order - Learn more
• Custom Content Slots: Customize the subscriber experience using Slots to enhance the Affinity portal - Learn more
• Product Description Modal: Increase buyer confidence by showcasing product details in a Product Description Modal

Email Notifications & Klaviyo

• Klaviyo Flow Node: Stay engaged with customers by leveraging Recharge Flows and Klaviyo to deliver branded notifications - Learn more
• Domain Authentication: Stay compliant and protect your brand while ensuring emails reach your customer's inboxes - Learn more

Gifting a Subscription

• Bundle Gift Landing Page: Personalize the subscriber experience with customizable landing pages when gifting a bundle subscription - Learn more

Product Subscription Plans

• Channel Settings: Offer exclusive plans on the storefront, customer portal, or merchant portal with Channel Settings - Learn more

New Early Adopter Programs

• Tiered Discounts: Increase AOV by providing buy more save more discounts - Learn more
  
• Automatic Order Merge: Reduce shipping and fulfillment costs by automatically combining orders that are within a certain number of days of being shipped -  Learn more

Make it easy for customers to manage their subscription when they have an upcoming order. 

Order upcoming on ReCharge event metric now includes the event property customer_portal_link which you can use to dynamically embed “magic links” i.e. direct customer portal links into customer emails. All you have to do is put this event property variable {{ event.customer_portal_link|default:'' }} inside a button, image, or clickable text. 

This way, customers no longer need to remember login credentials to modify their subscription upon receiving the upcoming order email.

How does it work? See the documentation here.

Products have varying delivery frequency needs. For instance, a daily cleanser should be delivered more frequently than a weekly hair mask. Similarly, a larger product size should be delivered less often compared to a smaller one.

Now, you have the option to specify a different delivery frequency when making product swap recommendations through Quick Action URLs. If you don't specify a new frequency in the URL, it will automatically default to the frequency of the product in the current subscription.

How does it work? See the documentation here.

These new custom properties allow you to segment customers based on active, canceled, or expired subscriptions using the product titles associated with those subscriptions.

With this level of customization, you can send highly customized and relevant messages to different groups of customers. For instance, you can send special offers or re-engagement campaigns to customers with canceled or expired subscriptions, while sending product updates to those with active subscriptions. This can lead to higher engagement and conversion.

These new custom properties allow you to segment customers based on their active, canceled, or expired subscriptions using the associated SKU. 

This custom property enables you to send tailored marketing campaigns to different customer segments. By using the SKU associated with each subscription, you can send product recommendations related to the subscription. 

You must be using the Shopify Checkout Integration to use these custom properties.

How does it work? See documentation here.

All merchants on the Pro plan or higher can now use the all-new Events API resource to fetch a read-only running log for all events on a store within the last 7 days. 

Uses of this resource include but are not limited to:

• Granular analytics
• Data synchronization
• Advanced troubleshooting and
• Recovery if webhook receivers experience short-term failure

How does it work? Review our API reference documentation.

The all-new analytics dashboard provides a unified overview of your subscription program, right from your homepage. In this early release, you can monitor revenue trends, subscriber and subscription growth and churn, see what actions your customers are taking in the customer portal, and even track your subscriber retention by cohort.

This is part of our Early Adopter Program which enables our merchants and partners to get early access to new features and provide feedback. Interested in signing up? Learn more here. 

• Reduce costs by removing the need for servers in order to send customer notifications via Shopify when payment method needs to be updated
• Build a custom subscription widget or more with the ability to fetch one or all products/plans using Product CDN data and
• Enable search functionality by retrieving products/plans data from your catalog via flexible query parameters