Here's what our Product team was up to in December:

Grow

• Site builder with WYSIWYG editing for upsell and cross-sell blocks: Customize upsell and cross-sell tools with our WYSIWYG site builder. Edit text in real-time without switching modes for a smoother experience.
• Cart subtotal as a trigger for Post-Purchase Cross-sell: Use cart subtotal as a trigger to tailor offers based on order value. This allows brands to create deeper  discounts for high value orders or offers tied to free shipping.

Retain

• Customer Portal Announcements now live: Add announcement banners to  the customer portal to engage customers. Use them for punch cards, VIP updates, subscription info or promotions.
• Multi-language support for Cancellation Prevention: Translate Cancellation Prevention flows into multiple languages. Easily connect with customers in non-English-speaking regions.
• "Apply credits and keep subscription" CTA added to Cancellation Survey: Redirect customers to their portal to apply unused credits to an upcoming order instead of cancelling their subscription.
• Win Back filtering enhancements: Offer more personalized incentives based on a customer’s canceled products or cancellation reasons. 

Core Features

• Self-serve Frictionless Payment Updates: Stores with Retain can now self-enroll for Frictionless Payment Updates. This feature allows customers to seamlessly add or update payment methods directly in the customer portal.
• Improved payment error experience in Affinity Customer Portal: A banner and call-to-action display on the payment methods page if there is an error with an associated charge.No Failed Payment Recovery flow is needed for this update.