6 months ago
Update to Manual Order Processing
We are implementing changes to the charge date for manually processed orders. Starting May 21st, we will introduce a change to order processing. If an order is manually processed through the merchant portal, customer portal, or the API before its scheduled charge date, we will adjust the charge date to match the processing attempt date.
Here is an example of the before and after:
- Currently: On May 10th, a customer enters their customer portal and opts to immediately ship an order that was scheduled for June 1st; we would maintain the charge date as June 1st.
- This change will begin coming into effect for some stores on May 21st: On May 10th, a customer enters their customer portal and opts to immediately ship an order that was scheduled for June 1st; we will update the charge date to May 10th to align with the processing attempt date. (This would happen regardless of whether the payment attempt succeeds or fails)
This change may affect you if you rely on the charge date field to analyze data for orders processed earlier than their originally scheduled date.
Additionally, we are introducing a new field that indicates the original charge date set when the order was created. This field will be denoted as
Additionally, we are introducing a new field that indicates the original charge date set when the order was created. This field will be denoted as
original_charge_date
in our API and Exports. For additional information, please refer to our documentation.