Cancellation Prevention Deflection Page now in EAP

Reinforce value and surface retention offers before customers reach the cancellation survey.

You can now use the new Deflection Page in Cancellation Prevention flows to reduce churn by engaging customers earlier in the cancellation journey.

This optional node adds a step before the cancellation survey, where you can:

• Share brand messaging with video, imagery, or custom content
• Surface retention offers like delay or product swap earlier in the flow
• Guide customers toward staying with a focused, simplified experience

The Deflection Page works with existing conditional logic and A/B testing, so you can tailor experiences and measure performance across different audiences.

See Add a Deflection Page for setup instructions.