Predefined Swap and Contact Support options are now available to include in your cancellation prevention offers.

Predefined Swap reduces decision fatigue by redirecting a cancelling customer to a single hero or best‑seller with one click, making it easier for your customers to choose a save. 

Contact Support surfaces a direct support channel inside the cancellation flow so your customers can get help with complex issues automation can’t solve, preserving relationships through human assistance. 

See the Recharge Help Center for more information about cancellation prevention.

We’re excited to introduce support for Shopify Automatic Discounts for subscriptions on recurring orders! This feature is being rolled out gradually over the coming weeks, so availability may vary by store.

More details below.

What’s new

Previously, Shopify automatic discounts only applied at checkout and did not persist to recurring subscription orders, often requiring merchants to rely on discount codes or custom workflows. 

With this update, Shopify automatic discounts will carry over to eligible recurring orders beyond checkout, following the discount’s configuration in Shopify. Merchants can also choose to apply these discounts to eligible existing subscriptions, helping reduce manual effort and create a more consistent subscriber experience.

Rollout details

This feature is being rolled out gradually over the coming weeks, so availability may vary by store.

What to expect

If you currently have Shopify automatic discounts configured to apply to multiple recurring subscription orders, we recommend reviewing your setup.

In these cases, you may want to make adjustments to avoid duplicate or unintended discounts once the feature is enabled, especially if you use custom workflows or workarounds (e.g., discount codes or price adjustments) to apply discounts to recurring orders.

Learn more

For more details on how Automatic Discounts work, visit our help documentation.

Tiered discounts for collections and products are now available on all Recharge pricing plans, enabling all Shopify stores to offer buy-more, save-more promotions without creating bundles.

Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation. 

For more information about tiered discounts, consult our help center.

Frictionless payment method updates via the SDK are now available to you if you use Shopify Payments and want to offer direct add/edit card flows in your Custom Portal.

Previously, frictionless updates were limited to select Recharge customer portals and Recharge-managed pages. Now, frictionless payment method updates are supported via the SDK.

You can now bring this experience directly into Custom Portals while maintaining full control over the UI, including form design, layout, and overall user experience. Recharge securely handles payment processing behind the scenes by capturing and tokenizing card data.

This update enables a seamless, fully integrated payment experience, no redirects required.

See the SDK documentation for more information, or the Recharge Help Center to learn more about frictionless payment method updates.

You can now block recurring charges for individual customers.

When a customer is blocked, all charge attempts fail, no matter where they’re initiated, including:

• The customer portal
• The merchant portal
• Failed payment recovery retries

This gives you a simple way to prevent recurring charges from processing successfully for specific customers. 

The Customer timeline now also logs every block and unblock event, including whether it was initiated by a Recharge admin or a store admin.

See Can I block a customer from subscribing? in the Recharge Help Center for more information.

We improved how cut-off windows behave for manual and recovery charges to ensure consistent billing dates.

Background

When you configure a subscription to charge on a specific day of the week or month, Recharge may skip the first billing cycle to avoid charging customers too soon after checkout. Cut-off windows give you more control over this behavior by defining when the first cycle should or shouldn’t be skipped.

For example, if your charge day is the 15th and your cut-off day is the 20th:

• A customer who checks out on March 17 will be charged on April 15
• A customer who checks out on March 22 will be charged on May 15

Previously, manual charges (like “Order now”) and charges processed through error recovery could unintentionally override this logic. In some cases, they updated the next charge date even when they occurred outside the cut-off window.

What’s new
Manual and recovery charges now follow cut-off window logic more accurately, ensuring they no longer override the expected billing schedule when processed outside the cut-off window.

See Charging on a specific day of the week or month in the Recharge Help Center for more information on this setting.

Automate can now read and act on custom properties stored on processed charge line items.

You can now use Processed charge line item → Property as a condition in:

• Trigger conditions: Control who enters the flow
• Conditional branch conditions: Control how customers move through it

This allows Automate to evaluate custom line item properties at order processing time and use those values to drive flow logic.

Information customers provide at checkout is often stored as line item properties, including:

• Quiz results
• Bundle selections
• Selected plan or cadence
• Custom configuration options

With this update, Automate can detect those properties when the order is processed, determine whether a flow should run, route customers down different paths, and reuse those values later in the flow (for example, when generating a subscription).

This allows flows to respond directly to the selections a customer makes at checkout, without relying on hardcoded variants or workaround logic.

For more information, see Getting started with Automate.

Merchants using gift subscriptions can now search gift orders by the sender’s or recipient’s email address.

Previously, you could only search gift orders using sender or recipient customer IDs. Now you can locate gift orders by the sender’s or recipient’s email address, making it faster to find and manage them for your customers. For more information, see the Recharge Help Center.

Expanded Home metrics are now available on the Home dashboard for Shopify stores with 12+ months of subscription program data in Recharge.

These metrics (Revenue share, 12‑month average spend, and repurchase rate) surface how subscriptions contribute to total revenue and compare subscriber value to non-subscribers over the first year. By providing comparable benchmarks, you can better quantify the impact of your subscription strategy and identify opportunities to increase retention and repeat purchases. 

These metrics will appear once your store has accumulated 12 months of Recharge subscription program data.

For more information about these expanded metrics, see the Recharge Help Center.

Cancellation Prevention Performance analytics now load in ~1–2 seconds for even the largest stores.

We've improved the performance of our Cancellation Performance dashboard so that analytics views load faster than ever. If you previously encountered slow loading speeds on these views, you should now see greatly improved load times - even when filtering and looking over longer time periods.

Note: With this change, MRR is now calculated as expected annualized revenue divided by month, which aligns with the definitions used elsewhere. Also, data now processes overnight, so you won’t see same-day activity represented in this view.

For more information about Cancellation Prevention, consult our help center.