Select subscription plans directly when adding, swapping, or updating subscriptions in Automate.

Automate now supports plan selection directly within subscription action nodes. When configuring add, swap, or update actions, you can now choose “Select a plan” in the frequency overrides section to apply a specific subscription plan to the selected variant.

This functionality is available across:

• Subscription add/swap nodes inside Smart Loops
• Subscription update nodes inside Smart Loops
• Standalone Swap a Subscription nodes
• Standalone Update a Subscription nodes
• Standalone Add a Subscription nodes

Selecting a plan automatically applies the plan’s pricing and discount configuration, simplifying setup and reducing the need for manual overrides.

This update makes it easier to manage plan-based subscription experiences and gives merchants more flexibility when building flows around specific subscription offerings.

Add subscriptions directly in your flows with a standalone node—no Smart Loop required.

You can now use a standalone Add a Subscription node anywhere in your Automate flows to add subscription products directly to a customer’s upcoming order.

Instead of looping through subscriptions and configuring branch conditions, you can now select the subscription variant you want to add, configure overrides like plan or quantity, and complete setup in a single node.

This makes common add-to-order use cases much simpler, including:

• Adding companion or refill products after a set number of orders
• Streamlining flows that only need to add one known subscription
• Building onboarding-friendly flows without Smart Loop complexity

The standalone node works alongside existing Smart Loops, so you can still use loop-based logic for more advanced or dynamic scenarios.

Issue percentage, fixed amount, or code-based discounts with a dedicated Rewards node.

Rewards Flows now include a dedicated Discount node, making it easier to issue discounts directly within your loyalty experiences.

Previously, merchants had to use the multi-purpose Incentive node for discounts, which combined gifting and discount functionality in a single experience. The new Discount node provides a simpler, purpose-built workflow focused entirely on discounting.

Supported discount types include:

• Percentage discounts (e.g. 10% off)
• Fixed amount discounts with optional currency-specific values
• Existing discount codes from your store

The Discount node appears as a standalone option in the Rewards Flows canvas, making it easier to build and manage discount-driven loyalty campaigns.

See Understanding the Discount node for more information. 

Increase subscription sales by upgrading one-time buyers to subscribers after checkout, refunding them the subscribe-and-save discount. 

This feature allows you to:

• Upsell to subscription at peak intent: Upsell a subscription right after checkout, when shoppers have already committed to buying.
• Highlight subscription benefits on a dedicated landing page: Showcase your subscription benefits of a page you can customize to match your branding
• Offer a subscription discount refund. When a customer accepts the upsell, Recharge refunds the subscribe-and-save discount on their order and starts the subscription automatically. 

Reach out if you’re interested in participating in the Early Adopter Program

Track toll-free verification status directly in Concierge, without contacting support.

Concierge now displays contextual banners that show the current status of your SMS phone number verification submission.

You will now see:

• An informational banner while a submission is under review
• Clear rejection reasons when a submission can be updated and resubmitted
• Direct links to resubmit or contact support when needed
• Guidance when submissions are ineligible or restricted and cannot be resubmitted

These banners help reduce confusion during the verification process by surfacing status updates and next steps directly within Concierge, making it easier to understand what’s happening and how to move forward.

Target Concierge flows using subscription-specific data for more personalized messaging.

You can now use subscription conditions across all Concierge flow types, bringing the same trigger and branch condition support available in other flow experiences into Concierge.

This allows you to scope SMS flows using subscription attributes like:

• Product or variant
• Subscription status
• Created date or tenure
• And more

Subscription conditions are supported in both trigger and branch nodes and work across every Concierge flow template.

With more precise targeting, you can send the right message to the right subscriber at the right time, whether you’re testing flows for a single product, sending upcoming charge reminders for specific plans, or tailoring cancellation-prevention experiences based on subscription history.

See Understanding Concierge SMS for SMS subscription management for more information.

Cancellation Prevention Deflection Page now in EAP

Reinforce value and surface retention offers before customers reach the cancellation survey.

You can now use the new Deflection Page in Cancellation Prevention flows to reduce churn by engaging customers earlier in the cancellation journey.

This optional node adds a step before the cancellation survey, where you can:

• Share brand messaging with video, imagery, or custom content
• Surface retention offers like delay or product swap earlier in the flow
• Guide customers toward staying with a focused, simplified experience

The Deflection Page works with existing conditional logic and A/B testing, so you can tailor experiences and measure performance across different audiences.

See Add a Deflection Page for setup instructions.

Create discount tiers based on cart value, not just quantity.

Tiered discounts now support price-based tiers, allowing you to offer incentives like “Spend $50, get 20% off” or “Spend $100, get 30% off.”

When setting up a tiered discount, you can choose between quantity-based or spend-based tiers, with the same configuration options available for both.

This gives you more flexibility to design offers that align with how your customers shop, especially if you’re optimizing for higher cart value rather than product volume.

See Configuring tiered discounts that increase with quantity of products, bundles, or collections for more information.

Encourage customers to unlock better savings as they build their order.

Customers will now see tiered discount banners when they’re close to unlocking a better discount based on quantity or spend.

These banners appear on the Next Order page and add/edit product pages, helping nudge customers to increase their order size at the moment it matters most.

By surfacing progress toward the next discount tier, you can drive higher AOV and improve retention with timely, contextual prompts.

See Tiered discount offer banners for more information and setup instructions.

Choose which SMS messages Concierge sends with new granular controls.

You can now customize your Concierge experience with new SMS toggles that give you control over which messages are sent to customers.

Available options include:

• Customer sentiment survey SMS to collect feedback and power sentiment metrics
• Order adjustment survey SMS to track and analyze adjustment behavior
• Concierge nudge SMS to follow up when customers don’t complete an action

Each toggle is fully independent, so you can enable only the messages that make sense for your business, whether that’s optimizing for insights, reducing SMS costs, or simplifying the customer experience.

All toggles are optional and can be updated at any time, with no impact on your existing flows.

See Manage Concierge settings for more information and setup instructions.