Disable email open tracking to help meet evolving privacy requirements.

You can now disable email open tracking for customer emails from Recharge, giving you greater control over how email engagement is measured.

This update is especially important for merchants selling in France, where new legislation taking effect on July 14, 2026 requires separate consent for email open tracking. As similar privacy regulations emerge in other regions, this setting provides a straightforward way to manage compliance at the store level.

Open tracking remains enabled by default, and Recharge will not automatically change your settings. Merchants can choose whether to disable tracking based on their own compliance requirements and risk assessment.

Merchants are responsible for ensuring compliance with applicable laws in the regions where they operate.

See France email open tracking rules and Recharge: What you need to know for more information.

Turn conversational cross-sells into recurring revenue with subscription product offers.

The Concierge Cross-sell node now supports subscription products, allowing you to offer recurring add-ons alongside existing one-time product offers.

When configuring a cross-sell, you can choose whether to offer a product as a one-time purchase or a subscription, and select the specific subscription plan to apply. Accepted subscription offers are added directly to the customer's existing subscription.

This helps transform one-time cross-sell opportunities into ongoing recurring revenue while giving customers an easy way to add products they want on a regular schedule.

Note: Subscription cross-sells are not yet included in the Performance tab or exports. Support for reporting is planned in a future update. As part of this release, one-time product discounts now also support decimal values.

Enable or disable automatic selling plan syncing for dynamic bundles directly from the merchant portal.

Automatic selling plan syncing for dynamic bundles is now self-serve, giving you direct control over how bundle selling plans are applied.

Previously, enabling or disabling this feature required contacting Support. Now, you can manage the setting yourself from the merchant portal.

When enabled, the bundle's selling plans are automatically applied to all products within the bundle, eliminating the need to manually configure matching plans for each item.

For merchants using custom subscription or cart widgets, you can now easily disable this behavior to prevent bundle selling plans from appearing on individual product pages. In these cases, we recommend managing selling plans manually for each bundle product instead.

See Setting up automatic plan syncing for dynamic bundles for more information.

Insert customer, order, and store details directly into SMS messages.

Concierge now supports dynamic variables in SMS message templates, making it easier to personalize customer communications without custom setup.

You can insert variables directly from a picker into supported SMS nodes, including:

• Send SMS Message
• SMS Cross-sell
• Send SMS Opt-in Message

Available variables include:

• Customer details (first name, last name)
• Store information (name, domain)
• Charge and order data (scheduled date, subtotal, total, status, discounts, shipping, tax)
• Upcoming order contents via line-item summaries

Date variables also include a built-in formatting editor, allowing you to control exactly how dates appear in messages.

To improve the authoring experience, invalid variables are highlighted with clear error messaging, and the SMS segment estimator has been redesigned to provide better visibility into message length and costs.

Give customers visibility into pricing changes before they approve updates over SMS.

Concierge confirmation messages for product swaps and quantity changes now include the updated order subtotal before the customer confirms the change.

This gives customers a clearer understanding of how a requested change will affect their upcoming order, helping reduce surprise charges and improving confidence in conversational subscription management.

For example, when a customer updates a product or increases the quantity, Concierge will display the new subscription details, along with the resulting subtotal, before prompting confirmation.

Choose which subscription changes customers can complete over SMS and which should be handled in the customer portal.

Concierge now includes Conversational handling settings, giving you more control over how customers manage their subscriptions through SMS.

Available under Concierge → Settings → Inbound SMS, you can now enable or disable conversational handling for:

• Change quantity — increase or decrease subscription quantities via SMS
• Product add — add products to an upcoming order through SMS
• Product swap — swap products directly within a conversation

When enabled, customers can complete these actions directly in the SMS thread. When disabled, Concierge will direct customers to the customer portal to make the change.

These settings make it easier to tailor the customer experience to your preferences, whether you want to maximize SMS automation or keep certain actions within the portal.

All settings are enabled by default and are available for merchants with Concierge enabled. See Manage Concierge settings for additional details.

Get more detailed insight into failed payments and the reasons behind them.

Shopify's latest API release introduces 31 new payment failure error codes, giving merchants and Recharge greater visibility into why payment attempts fail.

Previously, many payment failures were grouped under broad categories. With these new codes, merchants can better understand the specific reason a payment was declined, making it easier to troubleshoot customer issues and reduce involuntary churn.

Examples of new failure reasons include:

• CALL_ISSUER
• CONFIRMATION_REJECTED
• DO_NOT_HONOR
• MERCHANT_RULE
• OFF_SESSION_REJECTED
• RETRY_DECLINED
• TRANSACTION_LIMIT_EXCEEDED

Existing error codes remain supported and are not being deprecated.

See Managing order errors for more information.

Fixes to order_upcoming_number ensure more accurate customer segmentation and lifecycle messaging.

We've rolled out two fixes to the order_upcoming_number event property sent from Recharge to Klaviyo.

Previously, orders containing bundles could inflate the order count because each variant within the bundle was counted separately. This has been corrected so bundle orders contribute to the count appropriately.

We've also fixed an issue where checkout orders containing only one-time products were not being included in the order count calculation.

These improvements help ensure more accurate order milestone tracking for Klaviyo segments, loyalty programs, win-back campaigns, and other lifecycle automations that rely on order_upcoming_number.

Help customers better understand prepaid subscriptions with improved portal messaging and visibility.

Affinity now provides a clearer experience for customers managing prepaid subscriptions, making it easier to understand shipment status, billing, and renewal expectations.

Updates include:

• Shipment progress tracking that shows customers which delivery they're currently on
• Smarter price display that hides pricing on prepaid orders that have already been paid for
• Clear renewal messaging for cancelled or expired prepaid subscriptions with remaining shipments
• A prepaid explainer banner that outlines how the subscription works and when it will renew

These enhancements improve transparency throughout the prepaid subscription lifecycle without changing how prepaid subscriptions are billed or managed.

Available automatically for all Affinity merchants with prepaid subscriptions—no setup required.