New Affinity Extension: Cancel Subscriptions Directly from the Overview Page
Merchants using our Affinity customer portal can now add a "Cancel Subscription" link directly to the navigation sidebar on the overview page.
Customers previously had to dig into the subscription details page and scroll to the bottom to find the cancel option. This caused frustration and support tickets.
With this extension:
- A Cancel subscription link can be added to the Overview page.
- All active subscriptions are listed, even the ones NOT included in the next order.
- If the customer has one subscription, it redirects them to the cancellation prevention page.
- If they have multiple, a clean modal lets them pick which one to cancel (once picked, they are redirected to the cancellation prevention page)
For more information, see our developer docs.