Failed Payment Recovery Email Analytics data is now limited to the past 6 months to improve performance.

Recharge updated Failed Payment Recovery Email Analytics to enforce a rolling 6-month data window. Previously, while a banner indicated this limit, merchants could still access older data, resulting in performance issues for stores with large datasets.

With this change, Recharge automatically removes records older than 6 months. As a result, you may notice slight changes in your metrics when viewing the dashboard.

See Failed Payment Recovery in the Recharge Help Center for more information.

You can now update pricing for dynamic bundle selections directly from the Bulk updates (Import) tool.

Previously, syncing updated Shopify prices for dynamic bundle contents had to be done by the Recharge support team. Now you can upload a CSV of subscription IDs, select Sync bundle selection prices, and Recharge will automatically pull the latest pricing from Shopify and apply it to existing subscriptions.

This update also introduces improved validation. During processing, Recharge checks whether bundle contents exist before applying updates, reducing unnecessary processing and speeding up the workflow.

See How to update bundle pricing in bulk for dynamic bundles in the Recharge Help Center for more information.

The Update customer tags node lets you automatically add and remove Shopify customer tags directly within your flows.

Previously, managing Shopify customer tags required manual work or external tools. Now, you can update tags natively within your flows in real time using the Update customer tags node.

This node lets you add, remove, or update tags in a single step, making it easier to manage customer segmentation and personalize downstream experiences.

This update makes it easier to automate tagging based on customer behavior, attributes, or flow conditions, helping power more targeted workflows and personalization.

This feature is currently available only in Automate. Tags must exactly match Shopify, and updates may take a short time to appear due to asynchronous syncing.

See Understanding the Update customer tags node for Automate flows in the Recharge Help Center for more information.

Building Automate flows just got more flexible. You can now add Conditional Branch nodes before the Smart Loop, and the Smart Loop itself is fully draggable and can be deleted within the canvas.

The Smart Loop is now available in the Add a node menu and can be placed anywhere in your flow (one per branch). It’s no longer locked in place and can be deleted, so you’re not required to use it unless your flow needs item-level logic.

Previously, Automate flows were required to start with a Smart Loop node, meaning every flow evaluated items individually, whether needed or not. This update gives you more flexibility and sets the foundation for upcoming nodes that won’t require a Smart Loop.

For example, you can:

• Only enter the Smart Loop if an order contains a specific product, and segment customers differently if it doesn’t
• Swap products based on total subscription spend by adding a conditional branch before the Smart Loop
• Combine high-level conditions with item-level evaluation for more precise automation

The Smart Loop still evaluates each item individually once entered, and existing flows will continue to work as expected.

See Getting started with Automate in the Recharge Help Center for more information.

Predefined Swap and Contact Support options are now available to include in your cancellation prevention offers.

Predefined Swap reduces decision fatigue by redirecting a cancelling customer to a single hero or best‑seller with one click, making it easier for your customers to choose a save. 

Contact Support surfaces a direct support channel inside the cancellation flow so your customers can get help with complex issues automation can’t solve, preserving relationships through human assistance. 

See the Recharge Help Center for more information about cancellation prevention.

You can now run multiple Automate flows at the same time, giving you more flexibility to organize and manage your workflows with simpler, easier-to-maintain flows.

This update removes the need to manage all unpacking and swapping logic in a single, complex flow that can be difficult to maintain. You can now split your logic into smaller, focused flows (for different products, schedules, regions, or customer segments) and reorder them as needed.

When an order is processed, Recharge evaluates active flows in priority order (top to bottom) and runs any flow whose trigger conditions are met. Flows can run sequentially if conditions allow, though we recommend using mutually exclusive triggers to avoid unintended sequencing.

For more information, see Getting started with Automate.

We’re excited to introduce support for Shopify Automatic Discounts for subscriptions on recurring orders! This feature is being rolled out gradually over the coming weeks, so availability may vary by store.

More details below.

What’s new

Previously, Shopify automatic discounts only applied at checkout and did not persist to recurring subscription orders, often requiring merchants to rely on discount codes or custom workflows. 

With this update, Shopify automatic discounts will carry over to eligible recurring orders beyond checkout, following the discount’s configuration in Shopify. Merchants can also choose to apply these discounts to eligible existing subscriptions, helping reduce manual effort and create a more consistent subscriber experience.

Rollout details

This feature is being rolled out gradually over the coming weeks, so availability may vary by store.

What to expect

If you currently have Shopify automatic discounts configured to apply to multiple recurring subscription orders, we recommend reviewing your setup.

In these cases, you may want to make adjustments to avoid duplicate or unintended discounts once the feature is enabled, especially if you use custom workflows or workarounds (e.g., discount codes or price adjustments) to apply discounts to recurring orders.

Learn more

For more details on how Automatic Discounts work, visit our help documentation.

Tiered discounts for collections and products are now available on all Recharge pricing plans, enabling all Shopify stores to offer buy-more, save-more promotions without creating bundles.

Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation. 

For more information about tiered discounts, consult our help center.

Frictionless payment method updates via the SDK are now available to you if you use Shopify Payments and want to offer direct add/edit card flows in your Custom Portal.

Previously, frictionless updates were limited to select Recharge customer portals and Recharge-managed pages. Now, frictionless payment method updates are supported via the SDK.

You can now bring this experience directly into Custom Portals while maintaining full control over the UI, including form design, layout, and overall user experience. Recharge securely handles payment processing behind the scenes by capturing and tokenizing card data.

This update enables a seamless, fully integrated payment experience, no redirects required.

See the SDK documentation for more information, or the Recharge Help Center to learn more about frictionless payment method updates.

You can now block recurring charges for individual customers.

When a customer is blocked, all charge attempts fail, no matter where they’re initiated, including:

• The customer portal
• The merchant portal
• Failed payment recovery retries

This gives you a simple way to prevent recurring charges from processing successfully for specific customers. 

The Customer timeline now also logs every block and unblock event, including whether it was initiated by a Recharge admin or a store admin.

See Can I block a customer from subscribing? in the Recharge Help Center for more information.