This week, we’re rolling out support for Shopify’s new collections model across discounts and bundles. Due to a Shopify API limitation, variant-level collections are not currently supported.

Variant-level collection limitation

Due to a current limitation in the Shopify Collections API, Recharge evaluates variant-level collections at the product level. As a result:

• Discounts: A discount may apply to all variants of an eligible product, including variants that are not part of the collection.
• Bundles: Customers may see and select all variants of an eligible product, including variants that are not part of the collection.

See Creating discount codes and How to create a preset, fixed-price customizable, and dynamically-priced customizable bundle for more information.

Offer customers a clear, flat amount off recurring orders across more subscription experiences.

Fixed amount discounts for Subscribe and Save plans are now generally available, giving merchants an alternative to percentage-based discounts.

Instead of calculating a percentage to reach a specific savings amount, you can offer straightforward discounts like $10 off every order.

Fixed amount discounts now support:

• Standard subscription plans
• Dynamically priced plans
• Prepaid plans
• Fixed bundles
• Checkout incentives and post-purchase offers
• Recharge Cart
• Customer portal actions like variant changes and swaps

For stores using multiple currencies, set the discount in your primary currency and Recharge automatically converts the amount for other presentment currencies.

Available for stores using Product Subscription Plans (PSP). Multi-currency is not supported for dynamically priced plans. See Creating a Product Subscription Plan for more information.

The Accounts page is now fully editable in the Affinity 2.0 Page Builder.

You can customize the layout of the Accounts page and preview changes before publishing, the same self-serve customization already available on other portal pages. This replaces the previous fixed layout and brings you one step closer to full control over the customer portal experience.

The Accounts page includes:

• Account details, including name, email, and phone number
• Addresses, with links to associated subscriptions
• Payment methods, with links to associated subscriptions

You can also add out-of-the-box and custom extensions to the page to further tailor the experience.

Let customers take an action without stopping to log in first.

Quick Actions 2.0 now supports seamless authentication for Klaviyo campaigns and flows.

When customers click a Quick Action link, they arrive already authenticated and can immediately complete actions like delaying an order, swapping a product, or adding an item to their next charge. There's no Shopify login step in between.

This removes an extra step from the customer journey, making it faster and easier to complete subscription actions directly from your Klaviyo messages.

See Quick Actions 2.0 for more information about this feature.

Let customers change plans or variants without restarting introductory dynamic pricing offers.

We've improved dynamic pricing in the customer portal to prevent customers from resetting their pricing progression when making subscription changes.

When a customer changes their plan or variant, their existing dynamic pricing order count is now preserved. They'll continue from their current point in the pricing schedule, with the appropriate price applied based on the number of orders they've already completed.

This gives customers the flexibility to manage their subscriptions while preventing introductory pricing from being restarted by switching between plans or variants.

Available now for all stores.

Prompt customers to update their payment method immediately when a failed charge can’t be retried.

Merchants using Failed Payment Recovery can now enable a dedicated Card Declined email for hard declines that require the customer to update their payment method before Recharge can retry the charge.

The email is sent immediately after a qualifying decline and directs the customer to update their payment method. Once updated, Recharge retries the charge with the new payment method the following day.

You can customize the sender details, subject line, email content, logo, and CTA destination, and send a test email before enabling it.

Configure the email under Churn Tools → Failed payment recovery → Settings → Hard declines that don’t enter FPR. See Enabling the Card Declined email for hard declines for more details.

The Card Declined email is off by default. We recommend customizing and testing the email before enabling it. 

Choose what happens to customers already in a Win Back journey when you deactivate the flow.

Merchants now have more control over in-progress customers when disabling a drip campaign Win Back flow.

When deactivating a flow, you can choose to:

• Keep customers in the flow so they continue through their already scheduled journey
• Permanently remove customers to immediately end their participation in the flow

For Win Back flows that are already inactive but still have customers in progress, a new Remove all customers action is also available from the Win Backs table.

Removing customers may take a few minutes to complete, and you'll see an in-app notification while the process is underway.

See How to disable a Win Back flow for more information.

Let customers add or swap to dynamic pricing plans directly from Affinity.

Dynamic pricing is now supported in the Affinity customer portal, extending these plans beyond checkout.

You can enable the customer portal as a channel directly from the dynamic pricing plan editor. Once enabled, customers can:

• Add subscriptions with dynamic pricing plans
• Swap existing subscriptions to dynamic pricing plans
• See clear pricing that shows both the introductory and recurring price

When a customer swaps to a dynamic pricing plan, the pricing progression starts from the first order on the new plan. The same progression applies whether the customer subscribes at checkout, adds the subscription through the portal, or completes a swap.