Help customers better understand prepaid subscriptions with improved portal messaging and visibility.

Affinity now provides a clearer experience for customers managing prepaid subscriptions, making it easier to understand shipment status, billing, and renewal expectations.

Updates include:

• Shipment progress tracking that shows customers which delivery they're currently on
• Smarter price display that hides pricing on prepaid orders that have already been paid for
• Clear renewal messaging for cancelled or expired prepaid subscriptions with remaining shipments
• A prepaid explainer banner that outlines how the subscription works and when it will renew

These enhancements improve transparency throughout the prepaid subscription lifecycle without changing how prepaid subscriptions are billed or managed.

Available automatically for all Affinity merchants with prepaid subscriptions—no setup required.

See how much of your subscriber base Concierge can reach—right from the Performance tab.

The Audience Overview card is now available in Analytics → Concierge → Performance, giving you visibility into the size and reachability of your SMS audience.

The new card includes:

• Active subscribers — customers with at least one active subscription
• Transactional reach — the percentage and count of active subscribers who can receive transactional SMS messages
• Promotional reach — the percentage and count of active subscribers who have opted in to marketing SMS

These metrics help you understand the size of your addressable SMS audience and identify opportunities to grow promotional opt-ins.

Note: Audience metrics are refreshed nightly and may not reflect same-day subscriber or consent changes.

Make updates to live Cancellation Prevention flows without deactivating and rebuilding.

You can now edit active Cancellation Prevention flows, making it easier to update and optimize live experiences without starting over.

A new Edit button is available directly on active flows, allowing you to:

• Modify existing nodes
• Add new nodes
• Remove nodes from the canvas

When saving changes, you'll see a reminder that updates may affect reporting and analytics, helping you make informed decisions about changes to live flows.

For significant redesigns, creating a new flow is still recommended to preserve historical performance data. However, for routine updates and improvements, you can now make changes directly to active flows.

See Edit a Cancellation Prevention flow for more information.

Filter, segment, and export customer actions that originate from SMS.

Customer Analytics now includes SMS as a dedicated source in the Customer Actions dashboard, making it easier to understand the impact of Concierge conversations on subscriber behavior.

You can now:

• Filter customer actions by SMS source
• Segment and export SMS-driven activity alongside other sources
• Drill into specific SMS-related actions and export results
• Include SMS activity in full dashboard exports and customer action reports

This update provides clearer attribution for actions taken over SMS, helping merchants better measure the impact of their Concierge programs.

Note: SMS source data is available from May 28, 2026, and does not include Legacy SMS (RechargeSMS) activity.

Protect against replay attacks with timestamp-bound webhook signatures.

Recharge webhooks now support a new signature format that includes a timestamp, allowing your systems to verify not only who sent a webhook, but also when it was sent.

By incorporating the send time into the signature, integrations can automatically reject stale requests older than 48 hours, helping prevent replay attacks where previously captured webhook payloads are resent and accepted as valid.

The existing webhook signature method remains fully supported and is not being deprecated. Existing integrations will continue to work without changes, while new integrations can adopt the timestamp-based approach for additional security.

See Webhook validation for more information.

Prevent customers from repeatedly claiming retention offers through fallback paths.

Fallback offers in Cancellation Prevention now honor the same gaming prevention settings as initial offers.

Previously, gaming prevention limits only applied to the first offer shown in a cancellation flow. Customers who declined that offer could still receive a fallback discount or gift, even if they had recently claimed a similar incentive.

With this update, the configured day limit is enforced across both initial and fallback offers. If a customer has already claimed an offer within the restricted timeframe, they’ll automatically be shown a skip offer instead.

No changes are required to existing flows—current gaming prevention settings now apply to both offer levels automatically.

We're introducing two new ways to encourage larger orders and increase cart conversion with Recharge Cart: Gift with Purchase and a Tiered Progress Bar.

👉 Sign up to be the first to get access: https://forms.gle/dM6WKcrxpGcRyHMX7

These features help motivate customers to add more items to their cart by rewarding them as they reach spending milestones.

Gift with Purchase allows you to automatically reward customers with a free product when they hit specific cart value thresholds, encouraging incremental add-ons and larger orders.

Tiered Progress Bar visually shows shoppers how close they are to unlocking rewards such as free shipping or a free gift - creating a clear incentive to increase their cart value.

Together, these features are designed to help you increase average order value while creating a more engaging shopping experience for your customers.

Access transactional and marketing SMS consent directly in Customer exports.

Customer exports now include SMS consent status, making it easier to audit, migrate, and manage subscriber data.

Two new export columns are available:

• sms_transactional_consent
• sms_marketing_consent

Each field displays either 'accepted' or 'declined' and can be added from the Additional columns section when configuring a Customer export.

This gives you a clearer source of truth for SMS permissions and simplifies workflows like platform migrations, compliance audits, and syncing consent data with external marketing tools.

See Available exports in the Recharge Help Center for more information.

See message length and estimated SMS segments as you write.

Concierge now displays real-time character counts and estimated SMS segment counts directly beneath the message editor in every Send SMS node.

As you draft messages, you'll see an estimate based on:

• Literal characters count toward message length
• Variable tokens ({{variable}}) estimated at 20 characters each
• Standard GSM-7 segmentation rules for calculating SMS segments

This makes it easier to understand the potential cost and length of a message before saving, helping you identify when a message may span multiple SMS segments and decide whether to shorten it.

Estimates are provided for guidance only. Actual segment counts may vary depending on the values inserted into variables at send time.

See How does billing by segment work for Concierge SMS? for more information.