You can now update cancellation reasons used by your support staff directly in the merchant portal.

We’ve restored the ability for your support staff to edit cancellation reasons on the Customer details page.

You can manage your cancellation reasons in your Cancellation Prevention settings page in the Recharge merchant portal. See How to edit your Cancellation Prevention settings in the Recharge Help Center for more information. 

You can now include preset bundles within customizable bundles, with full item-level expansion on renewal orders.

We’ve introduced support for nested bundles, allowing preset bundles to be offered as selectable options within customizable bundles.

With this update, items within nested preset bundles now expand into individual line items on subscription renewal orders, just as they do at checkout. This ensures fulfillment teams can clearly see what needs to be shipped, and inventory is accurately deducted for each item.

See the Recharge Help Center for more information.

Punch cards now use a guided setup that creates both your rewards program and customer display in a single form, making it easier to launch and manage loyalty programs.

When customers can see their progress toward rewards, they’re more likely to continue their subscription. This guided setup removes the need to build from scratch and automatically:

- Lets you define your audience, reward milestones, and customer-facing experience (including text, icons, and branding)

- Allows you to backfill existing subscribers or start everyone at punch 0

See Getting started with punch cards to learn more about the feature, or How to set up punch cards for detailed setup instructions.

Custom extensions for the Affinity Home Page Builder are now available through an open Early Adopter Program, allowing you to add custom components to the Affinity customer portal. 

Using supported extension points (“slots”), you or your developers can add custom components like banners, product offers, third-party widgets, and fully custom UI directly into the Affinity portal, without modifying core functionality.

These extensions unlock deeper personalization and control over the customer journey. You can introduce new experiences (such as custom skip/reschedule flows, loyalty integrations, or targeted upsell modules) and use event data to tailor interactions in real time.

All extensions follow safe, supported patterns to ensure forward compatibility, while enabling significantly more flexibility than previous versions of the portal.

See Using custom extensions in the Affinity Home Page Builder in the Recharge DevDocs for more information.

Failed Payment Recovery Email Analytics data is now limited to the past 6 months to improve performance.

Recharge updated Failed Payment Recovery Email Analytics to enforce a rolling 6-month data window. Previously, while a banner indicated this limit, merchants could still access older data, resulting in performance issues for stores with large datasets.

With this change, Recharge automatically removes records older than 6 months. As a result, you may notice slight changes in your metrics when viewing the dashboard.

See Failed Payment Recovery in the Recharge Help Center for more information.

You can now update pricing for dynamic bundle selections directly from the Bulk updates (Import) tool.

Previously, syncing updated Shopify prices for dynamic bundle contents had to be done by the Recharge support team. Now you can upload a CSV of subscription IDs, select Sync bundle selection prices, and Recharge will automatically pull the latest pricing from Shopify and apply it to existing subscriptions.

This update also introduces improved validation. During processing, Recharge checks whether bundle contents exist before applying updates, reducing unnecessary processing and speeding up the workflow.

See How to update bundle pricing in bulk for dynamic bundles in the Recharge Help Center for more information.

Merchants in the UK and Western Europe can now access previous-day analytics earlier in the morning.

Thanks to improved overnight processing performance, analytics updates are now typically delivered by 9am London time (4am US Eastern time). 

This update ensures merchants in the UK and Western Europe have faster access to key data, helping you make more timely decisions at the start of your day.

See Recharge Analytics in the Recharge Help Center for more information.

The Update customer tags node lets you automatically add and remove Shopify customer tags directly within your flows.

Previously, managing Shopify customer tags required manual work or external tools. Now, you can update tags natively within your flows in real time using the Update customer tags node.

This node lets you add, remove, or update tags in a single step, making it easier to manage customer segmentation and personalize downstream experiences.

This update makes it easier to automate tagging based on customer behavior, attributes, or flow conditions, helping power more targeted workflows and personalization.

This feature is currently available only in Automate. Tags must exactly match Shopify, and updates may take a short time to appear due to asynchronous syncing.

See Understanding the Update customer tags node for Automate flows in the Recharge Help Center for more information.

Building Automate flows just got more flexible. You can now add Conditional Branch nodes before the Smart Loop, and the Smart Loop itself is fully draggable and can be deleted within the canvas.

The Smart Loop is now available in the Add a node menu and can be placed anywhere in your flow (one per branch). It’s no longer locked in place and can be deleted, so you’re not required to use it unless your flow needs item-level logic.

Previously, Automate flows were required to start with a Smart Loop node, meaning every flow evaluated items individually, whether needed or not. This update gives you more flexibility and sets the foundation for upcoming nodes that won’t require a Smart Loop.

For example, you can:

• Only enter the Smart Loop if an order contains a specific product, and segment customers differently if it doesn’t
• Swap products based on total subscription spend by adding a conditional branch before the Smart Loop
• Combine high-level conditions with item-level evaluation for more precise automation

The Smart Loop still evaluates each item individually once entered, and existing flows will continue to work as expected.

See Getting started with Automate in the Recharge Help Center for more information.

Predefined Swap and Contact Support options are now available to include in your cancellation prevention offers.

Predefined Swap reduces decision fatigue by redirecting a cancelling customer to a single hero or best‑seller with one click, making it easier for your customers to choose a save. 

Contact Support surfaces a direct support channel inside the cancellation flow so your customers can get help with complex issues automation can’t solve, preserving relationships through human assistance. 

See the Recharge Help Center for more information about cancellation prevention.