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NewGrow the Business
today

New - Product Activation dashboard

The Product Activation dashboard displays on your Recharge homepage highlighting how various Recharge features contribute to your store’s revenue.


This dashboard gives you visibility into which features are active, how much revenue they’ve driven in the past 30 days, and where you may be missing opportunities. Get insight into available features, their status, and the total revenue generated while using them over the last 30 days:

  • Active features: Displayed with a green status indicator and the total revenue they’ve generated.
  • Inactive features: Displayed with a gray status indicator and a clear $0.00 revenue.

For more information, see Product Activation dashboard. 

Enhancement
a week ago

Add Product now available in Concierge SMS

Shoppers can now add products to their upcoming orders directly via Concierge SMS. This feature reacts to a shopper’s request, confirms product, variant, and frequency where needed, and adds the product to their order - all within a text conversation.


Concierge SMS respects existing customer portal rules, so product additions follow the same restrictions already in place - for example, only adding products from a specified collection.

A new "Product Add-ons" metric is now available on the SMS overview page, showing gross revenue generated from products added to existing orders, whether as one-time items or subscriptions.

Please refer to our help center documentation for more information about Concierge SMS.

Enhancement
a week ago

New Inventory Order Errors - "unexpected_inventory_level" and "inventory_allocations_not_found"

Recharge now classifies when order errors are due to inventory issues, and reflect this in two new order errors.



Recharge checks product inventory before processing orders. Availability can also depend on merchant settings like Shopify shipping rules and Recharge order processing settings. Shopify recently removed a legacy option that let merchants “sell from all locations.” This change required merchants to have valid shipping profiles for inventory locations. Since many of our merchants didn't we saw a spike in “Payment Failure - Unknown errors”, which were originally hard to diagnose. As a fix, Shopify applied a betaflag so “Allow Overselling” now bypasses the shipping profile requirements. Merchants without shipping profiles and without “Allow Overselling” enabled will still see errors.

To help merchants navigate this change, we introduced two new order errors: UNEXPECTED_INVENTORY_LEVEL and INVENTORY_ALLOCATIONS_NOT_FOUND. Merchants can now use these errors and our updated support docs to both identify and fix impacted orders. These inventory errors will automatically retry the next day, making it easy for merchants to reprocess failed orders after they fix their inventory settings.

Support Docs:

  • Managing Order Errors
  • Understanding Order Errors
Enhancement
a week ago

Update to Concierge SMS - Ship Now

Concierge SMS can now respond conversationally to “Ship now” or “Process today” requests from customers. Instead of delaying charges to the next day, we immediately confirm and process the order.


This makes the experience clearer and more effective for customers, while giving merchants a better way to handle urgent shipping requests.

Refer to our help center documentation for more information about Concierge SMS.

EnhancementRetain Customers
a week ago

Activity Export for Win Backs is now Available

You can now export detailed activity for Win Backs — making it easier to dig into customer-level actions, analyze performance, and even debug customer complaints.


The Win Backs dashboard already shows high-level performance, but with the new export you can trace customer actions across the flow like:
  • Check which customers successfully reactivated
  • See which incentive was applied (e.g., % discount) and which products were reactivated
  • Identify which email/offer drove the reactivation
  • Troubleshoot customer complaints (e.g., “I didn’t receive this offer”)
You can generate this export directly from the Activity tab of the Win Backs dashboard.
Learn more
NewEnhancementRetain Customers
2 weeks ago

Fallback offers for Cancellation prevention now in GR

Fallback offers for Cancellation prevention is now available for all stores, allowing you to set a second offer to be shown if a customer declines the first one during cancellation.


A fallback offer is a second retention attempt shown to customers who choose to cancel after rejecting the first offer. This provides a safety net, if your primary incentive doesn’t land, you still have another chance to prevent the customer from cancelling their subscription. 

Refer to Offer types in the Cancellation prevention documentation for more information. 

Enhancement
2 weeks ago

New Charge Error- "Payment Method Revoked"

Recharge now identifies when customers remove payment methods from existing subscriptions in Shop Pay, with the charge error "Payment Method Revoked."



Shopify allows customers to remove payment methods from existing subscriptions in Shop Pay, either by removing the payment method from a subscription or deleting it from their Shop Pay account entirely.

When this happens, the payment method is revoked in Recharge. A payment method can now also be revoked when it expires, which has recently led to a noticeable rise in charge errors.

Recharge has introduced a new charge error: PAYMENT_METHOD_REVOKED to identify these cases and handle them appropriately. Moving forward, charges with this error type will enter either FPR or our Basic Recovery Strategy so that customers can get notified to re-enter their payment information in Shop Pay.

Support Docs:

  • Managing Charge Errors
  • Understanding Charge Errors
EnhancementRetain Customers
2 weeks ago

Shop Pay Payment Method Updates

Shop Pay now supports direct editing of payment methods for subscriptions. Customers can now delete, add, and update an existing payment method on Shop Pay. Recharge will automatically sync any updates to payment methods via a webhook when the customer’s next order is attempted.



Shop Pay is a payment service offered by Shopify that allows customers to securely save their shipping and payment information for quicker checkouts. A payment method saved in Shop Pay is available for use by a customer across all Shopify stores that have enabled Shop Pay. 


These updates to Shop Pay create a smoother and more reliable subscription experience for both merchants and customers. Customers now have more flexibility to manage their payment methods directly within Shop Pay, which reduces friction and helps prevent subscription interruptions caused by outdated or invalid payment details.

NewEnhancement
3 weeks ago

Customer Tags Condition Now Available in Revenue Tools

Recharge Revenue Tools now supports customer tag conditions directly from Shopify allowing you to quickly filter a flow using Shopify customer tags.


You can now use customer tag conditions pulled directly from Shopify, meaning you can apply rules and filters based on customer tags without leaving Recharge. 
  • Filter flows based on tags that exist on a customer’s Shopify record, even if they originate from other apps or processes Recharge doesn't control.
  • This makes it easier to align flows with existing workflows in Shopify, improving accuracy and reducing setup overhead.
  • Available in all flow types where customer-level logic already applies, including Rewards, Referrals, Cancellation Prevention, and more.

Refer to Understanding the Conditional Branch node when building flows and Understanding the Trigger node when building flows for more details. 

NewEnhancementAcquire Customers
3 weeks ago

Dynamic Pricing – Faster, Easier Setup

Setting up Dynamic Pricing now takes less time — no workflow creation is needed anymore.


Take a look at our updated Help Center guide to configure everything in a few quick steps and start offering dynamic discounts right away: Dynamic Pricing Instructions. If you already set this up then there is no action required, but we would recommend confirming if your workflow is still necessary and disabling it if not.

Additionally, your Dynamic Pricing will now appear in our Subscription Widget and you can customize the details of it by following this guide:
Subscription Widget Benefits and Information