'Delay AND Change Frequency' combined offer in Cancellation Prevention
The Delay AND Change Frequency offer type is now live. Customers can now delay their next charge and update delivery frequency to prevent cancellation.
Cancellation Prevention allows you to create unique churn mitigation strategies to prevent customer churn. There are several survey offer types for you to use when curating the Cancellation survey, allowing you to provide customers with multiple options to meet their unique needs.
Example scenario
A customer receives a shipment every 4 weeks by default and they’ve built up too much product and go to cancel.
Now, the customer can delay the next shipment by 2 weeks and update delivery frequency to every 6 weeks going forward.
Outcome: The customer stays subscribed with timing that fits how they actually use the product.
See Offer types for a full list of available offers.