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New
yesterday

Automate “Edit bundle contents” template - Early Adopter Program

A new template in Automate, “Edit bundle contents”, is available to Early Adopters. This template allows merchants to automatically swap, add, or remove items in subscription bundles.


Previously, changing bundle contents required either bulk updates (which applied the same change to all bundles) or manual one-by-one edits, making it difficult to support personalized or segmented swaps. This template adds Swap, Add, and Remove bundle contents nodes so merchants can automate those adjustments within an Automate flow.

Learn more and sign up for the early adopter program here. 

EnhancementRetain Customers
yesterday

Manual & Smart translations now available for Referrals

Merchants can now translate their Referrals text - both manually and automatically via Recharge AI. These can be applied to the landing page to capture friend information, for a localized customer experience.


With this update, you can now:

  • Manually translate text directly in the Flow Editor by selecting a language (from your Shopify store or adding new ones) and entering custom translations for each flow node.
  • Use Smart translations, powered by Recharge AI, to instantly translate your Referrals text into all languages configured in your Shopify store.

For more information, please see our translations guide.



Enhancement
3 days ago

Multi-product filtering now available for most Home page dashboards

Multi-product filtering is now available on the Revenue, Upcoming orders, Subscriptions, and Customers dashboards on the Home page. 



This update allows merchants to filter dashboard views by multiple products or variants at once, eliminating the need for manual exports and aggregation. When multiple products or variants are selected, dashboard metrics will reflect performance across the entire selection for all of the selected products combined. For more information about our Home page dashboards, consult our help center.

Enhancement
5 days ago

State/Province/Region Condition Now Available in Flows

You can now filter by a customer’s state, province, or region in Flows. This new condition lets stores tailor cancellation experiences, offers, and upcoming order emails based on where a customer lives — unlocking more precise and compliant customer journeys. 


Previously, merchants could only filter by country and postal code — leaving a gap for region-specific rules and promotions. This update addresses compliance and personalization needs (for example, stricter cancellation requirements in states like CA and NY) and lets stores target region-eligible products or offers. 

Available in any Flow that supports shipping address conditions, including Cancellation Prevention, Winbacks, and Upcoming Order Emails.

For more information about state/province/region conditions in Flows, consult our help center.

Enhancement
2 weeks ago

Tiered Discounts now supported for Bundles in Unity customer portal

Tiered discounts for Bundles are now available in for all stores using our Unity customer portal.


Previously, merchants could not apply tiered discounts to Bundles in Unity, which limited merchants' ability to offer scaled pricing. With this update, tiered discounts are fully compatible with bundles in Unity.

For more information about using tiered discounts, please see our help center documentation.

Enhancement
3 weeks ago

Export Customers by Segment

You can now use the new Customer - Segments export to quickly pull customer data from specific segments. This update provides faster access to valuable insights, greater visibility into your customer base, and a more accurate, efficient way to work with your data.


Head to Tools & Apps > Exports > Create Export to get started, and read more about this in our help doc.

EnhancementAnalytics
a month ago

New Benchmarks now available in Recharge Analytics

We've released three new Benchmarks as part of our Analytics suite; Renewal rate, Payment error rate and Payment error recovery rate. You can find them in Analytics → Dashboards → Performance → Benchmarks.


Renewal rate

  • The percentage of subscriptions that were scheduled to renew in a given period and actually did renew, even if the payment was processed on a different date.

Payment error rate

  • Percentage of attempted orders that failed initial processing on their scheduled date within the reporting period.

Payment error recovery rate

  • Percentage of payment attempts that failed on their scheduled date within the reporting period, but were later retried and processed successfully.

For further information regarding Benchmarks, please refer to our help documentation.

EnhancementRetain Customers
a month ago

Rewards Flows now evaluate the recently processed charge

New Reward flows now evaluate the recently processed charge in order to trigger a flow, instead of the upcoming one. This means Rewards are now based on the order that has just processed - rather than the next scheduled order.


While this is the default behavior, you can still go the the settings cog in your Rewards flow to swap back to the upcoming charge if this is preferred. This only impacts inactive, unpublished flow - not existing active ones.

For more information, see our documentation.

Enhancement
a month ago

View & Edit Customer Communication Preferences

You can now view and manage a customer’s communication preferences directly from the Customer Details page. This feature allows your team to easily update consent for:

  • Email marketing
  • Marketing SMS
  • Transactional SMS

This update includes a new Communication Preferences section on the Customer Details page, providing visibility and the ability to edit each customer's settings.

This update gives you greater control, flexibility, and accountability - making it easier to maintain accurate communication settings and deliver personalized, compliant outreach.

Read more about this feature in our help doc.


Enhancement
a month ago

Bulk Update Customer Communication Preferences

You can now transfer customer consent data from other platforms to Recharge using two new bulk updates: Accept and Decline communication preferences. This includes separate consent for both SMS and email.


These updates are particularly impactful to merchants using Concierge SMS, and help keep consent data aligned with tools like Klaviyo and Attentive. Easily import historical opt-ins and opt-outs across your customer base, ensuring communication preferences are consistent, accurate, and compliant from day one.

Read more about this update in our help docs.