Dive deeper into subscriber behavior with renewal-level data you can analyze and explore outside Recharge.

You can now export detailed Subscription Journey data directly from the dashboard, giving you greater visibility into how customers interact with their subscriptions over time.

The export includes renewal-level data for every subscription in the dashboard view, including:

• Renewal history for each subscription, organized by order number
• Customer actions such as skips, reschedules, and swaps that impact each renewal
• Before-and-after details showing exactly what changed when a customer took an action

Use this data to uncover subscription trends, build custom reports, or analyze customer behavior with external tools like ChatGPT or Claude.

To get started, click Export in the upper-right corner of the Subscription Journey dashboard.

Available now for all merchants.

This week, we’re rolling out support for Shopify’s new collections model across discounts and bundles. Due to a Shopify API limitation, variant-level collections are not currently supported.

Variant-level collection limitation

Due to a current limitation in the Shopify Collections API, Recharge evaluates variant-level collections at the product level. As a result:

• Discounts: A discount may apply to all variants of an eligible product, including variants that are not part of the collection.
• Bundles: Customers may see and select all variants of an eligible product, including variants that are not part of the collection.

See Creating discount codes and How to create a preset, fixed-price customizable, and dynamically-priced customizable bundle for more information.

Build spend-based loyalty programs with guided milestones and a progress bar designed to show customers how close they are to their next reward.

You can now create spend-based Rewards programs directly through guided activation, without switching to Advanced Mode for initial setup.

Define spend milestones, such as $25, $50, or $100, choose the reward customers earn at each milestone, and configure whether each reward can be earned once or repeatedly. For more complex programs, you can still switch to Advanced Mode and customize the flow on the canvas.

Spend-based programs also include a new dynamic progress bar that displays the customer's current spend and their progress toward the next milestone. Unlike order-based punch cards, which still use stamps, the progress bar can reflect incremental spend, so customers can see exactly how close they are to their next reward.

Keep customer credit balances accurate by automatically reversing earned credits or returning redeemed credits when an order is refunded.

New Credit Settings give you control over how loyalty credits are handled when an order is refunded.

You can now enable:

• Reverse earned credits to automatically remove credits earned from a refunded order. If the customer has already spent those credits, Recharge reverses as much as possible without creating a negative balance.
• Refund spent credits to automatically return credits that a customer redeemed on an order that is later refunded.

These settings reduce the need for manual credit adjustments after refunds while ensuring customers keep the credits they're entitled to and don't retain credits earned from refunded purchases.

Offer customers a clear, flat amount off recurring orders across more subscription experiences.

Fixed amount discounts for Subscribe and Save plans are now generally available, giving merchants an alternative to percentage-based discounts.

Instead of calculating a percentage to reach a specific savings amount, you can offer straightforward discounts like $10 off every order.

Fixed amount discounts now support:

• Standard subscription plans
• Dynamically priced plans
• Prepaid plans
• Fixed bundles
• Checkout incentives and post-purchase offers
• Recharge Cart
• Customer portal actions like variant changes and swaps

For stores using multiple currencies, set the discount in your primary currency and Recharge automatically converts the amount for other presentment currencies.

Available for stores using Product Subscription Plans (PSP). Multi-currency is not supported for dynamically priced plans. See Creating a Product Subscription Plan for more information.

The Accounts page is now fully editable in the Affinity 2.0 Page Builder.

You can customize the layout of the Accounts page and preview changes before publishing, the same self-serve customization already available on other portal pages. This replaces the previous fixed layout and brings you one step closer to full control over the customer portal experience.

The Accounts page includes:

• Account details, including name, email, and phone number
• Addresses, with links to associated subscriptions
• Payment methods, with links to associated subscriptions

You can also add out-of-the-box and custom extensions to the page to further tailor the experience.

Let customers take an action without stopping to log in first.

Quick Actions 2.0 now supports seamless authentication for Klaviyo campaigns and flows.

When customers click a Quick Action link, they arrive already authenticated and can immediately complete actions like delaying an order, swapping a product, or adding an item to their next charge. There's no Shopify login step in between.

This removes an extra step from the customer journey, making it faster and easier to complete subscription actions directly from your Klaviyo messages.

See Quick Actions 2.0 for more information about this feature.

Let customers change plans or variants without restarting introductory dynamic pricing offers.

We've improved dynamic pricing in the customer portal to prevent customers from resetting their pricing progression when making subscription changes.

When a customer changes their plan or variant, their existing dynamic pricing order count is now preserved. They'll continue from their current point in the pricing schedule, with the appropriate price applied based on the number of orders they've already completed.

This gives customers the flexibility to manage their subscriptions while preventing introductory pricing from being restarted by switching between plans or variants.

Available now for all stores.

Prompt customers to update their payment method immediately when a failed charge can’t be retried.

Merchants using Failed Payment Recovery can now enable a dedicated Card Declined email for hard declines that require the customer to update their payment method before Recharge can retry the charge.

The email is sent immediately after a qualifying decline and directs the customer to update their payment method. Once updated, Recharge retries the charge with the new payment method the following day.

You can customize the sender details, subject line, email content, logo, and CTA destination, and send a test email before enabling it.

Configure the email under Churn Tools → Failed payment recovery → Settings → Hard declines that don’t enter FPR. See Enabling the Card Declined email for hard declines for more details.

The Card Declined email is off by default. We recommend customizing and testing the email before enabling it.