Create discount tiers based on cart value, not just quantity.

Tiered discounts now support price-based tiers, allowing you to offer incentives like “Spend $50, get 20% off” or “Spend $100, get 30% off.”

When setting up a tiered discount, you can choose between quantity-based or spend-based tiers, with the same configuration options available for both.

This gives you more flexibility to design offers that align with how your customers shop, especially if you’re optimizing for higher cart value rather than product volume.

See Configuring tiered discounts that increase with quantity of products, bundles, or collections for more information.

Encourage customers to unlock better savings as they build their order.

Customers will now see tiered discount banners when they’re close to unlocking a better discount based on quantity or spend.

These banners appear on the Next Order page and add/edit product pages, helping nudge customers to increase their order size at the moment it matters most.

By surfacing progress toward the next discount tier, you can drive higher AOV and improve retention with timely, contextual prompts.

See Tiered discount offer banners for more information and setup instructions.

Choose which SMS messages Concierge sends with new granular controls.

You can now customize your Concierge experience with new SMS toggles that give you control over which messages are sent to customers.

Available options include:

• Customer sentiment survey SMS to collect feedback and power sentiment metrics
• Order adjustment survey SMS to track and analyze adjustment behavior
• Concierge nudge SMS to follow up when customers don’t complete an action

Each toggle is fully independent, so you can enable only the messages that make sense for your business, whether that’s optimizing for insights, reducing SMS costs, or simplifying the customer experience.

All toggles are optional and can be updated at any time, with no impact on your existing flows.

See Manage Concierge settings for more information and setup instructions. 

See Customizing your Affinity customer portal home page with drag-and-drop sections for more information.

Restrict the number of orders a customer can place within a 24-hour period.

You can now set Customer Order Limits to reduce fraudulent activity and prevent abuse.

This feature lets you define how many orders a single customer can process within a 24-hour window. Limits are applied at the customer level—not per address or subscription—so they can’t be bypassed by adding new addresses.

This builds on Customer Block Lists to give you more control over suspicious activity and protect against fraudulent subscription orders.

See Prevent fraud by setting order limits for your customers for more information

Let customers instantly update subscription quantities via SMS, no support required.

Concierge can now automatically handle subscription quantity change requests, resolving them in real time without merchant or support team intervention.

When a customer asks to update their quantity, Concierge identifies the request, confirms the details, applies the change, and sends a confirmation message once complete.

Supported actions include:

• Increasing quantity
• Decreasing quantity

Concierge can also handle customers with multiple subscriptions by asking clarifying questions to identify the correct one before making updates.

If a request can’t be resolved automatically, Concierge will fall back to a human handoff. Requests to set quantity to 0 or remove a product will trigger the cancellation flow and direct customers to the customer portal.

This update helps reduce support volume while delivering faster, more seamless customer resolutions.

Update a specific subscription with a single node, no Smart Loop required.

You can now use a standalone Update a Subscription node anywhere in your Automate flows. Select the exact subscription you want to update directly on the node using targeting criteria like variant, then configure changes in one place.

This simplifies common update use cases by removing the need to loop through subscriptions and apply branch conditions. If you know which subscription you want to update, you can now do it faster with a cleaner, more intuitive flow.

The standalone node works alongside existing Smart Loops, so you can still use loops for more dynamic or complex scenarios involving multiple subscriptions.

All standard update options are available, including overrides for frequency, price, charge date, title, and more.

See Understanding the Update a subscription node for Automate flows for more information. 

See who made changes to your flows and when, directly from the canvas.

You can now access the Flow timeline from any flow canvas, giving you visibility into key events like updates, activations, and deactivations.

Open the timeline from the top-right menu to view a chronological history of actions taken on the flow. You’ll see which teammate made each change, along with actions performed by Recharge.

This update makes it easier to track changes, understand flow behavior, and collaborate with your team, all without leaving the canvas.

See How can I view changes to my flows? for more information.