Restrict the number of orders a customer can place within a 24-hour period.

You can now set Customer Order Limits to reduce fraudulent activity and prevent abuse.

This feature lets you define how many orders a single customer can process within a 24-hour window. Limits are applied at the customer level—not per address or subscription—so they can’t be bypassed by adding new addresses.

This builds on Customer Block Lists to give you more control over suspicious activity and protect against fraudulent subscription orders.

See Prevent fraud by setting order limits for your customers for more information

Let customers instantly update subscription quantities via SMS, no support required.

Concierge can now automatically handle subscription quantity change requests, resolving them in real time without merchant or support team intervention.

When a customer asks to update their quantity, Concierge identifies the request, confirms the details, applies the change, and sends a confirmation message once complete.

Supported actions include:

• Increasing quantity
• Decreasing quantity

Concierge can also handle customers with multiple subscriptions by asking clarifying questions to identify the correct one before making updates.

If a request can’t be resolved automatically, Concierge will fall back to a human handoff. Requests to set quantity to 0 or remove a product will trigger the cancellation flow and direct customers to the customer portal.

This update helps reduce support volume while delivering faster, more seamless customer resolutions.

Update a specific subscription with a single node, no Smart Loop required.

You can now use a standalone Update a Subscription node anywhere in your Automate flows. Select the exact subscription you want to update directly on the node using targeting criteria like variant, then configure changes in one place.

This simplifies common update use cases by removing the need to loop through subscriptions and apply branch conditions. If you know which subscription you want to update, you can now do it faster with a cleaner, more intuitive flow.

The standalone node works alongside existing Smart Loops, so you can still use loops for more dynamic or complex scenarios involving multiple subscriptions.

All standard update options are available, including overrides for frequency, price, charge date, title, and more.

See Understanding the Update a subscription node for Automate flows for more information. 

Get full visibility into Concierge flow runs to monitor, audit, and troubleshoot with confidence.

The Activity tab is now available in Concierge, bringing it to feature parity with Rewards and Automate.

You can now:

• View Concierge flow results
• Search for a specific customer’s flow runs
• Inspect individual runs to understand outcomes

This gives you a consistent way to review and debug flows across all experiences.

See How to view and debug Concierge experiences using the Activity tab for more information.

Get a more complete view of email performance, with the option to filter for human-only engagement.

Email Analytics now includes bot opens by default, giving you a more comprehensive view of engagement across Failed Payment Recovery, Upcoming order, and Win Back emails.

Previously, bot opens were excluded based on heuristic detection, potentially leading to underreported metrics and inconsistencies. By including all opens, dashboards now reflect the full set of engagement data.

If you prefer, you can still filter out bot opens to view human-only metrics.

Historical data has also been backfilled to provide a more consistent view over time.

Let customers swap subscription products directly over SMS—no portal required for common requests.

Concierge now supports guided, in-conversation product swaps, allowing customers to update their subscriptions over SMS without being redirected to the customer portal for straightforward changes.

When a customer requests a swap, Concierge walks them through the necessary steps: confirming the current product, selecting the new one, and adjusting details such as variant, selling plan, or quantity as needed. Once confirmed, the swap is completed directly within the conversation using Recharge’s standard subscription update flow.

For more complex scenarios, like bundle configuration or unsupported line items, Concierge will still direct customers to the customer portal, ensuring they always have a clear path to complete their request.

This update helps reduce friction by keeping simple subscription changes within SMS, creating a faster, more seamless experience for subscribers.

You can track successful product swaps in the Outcomes section of the Performance tab. This feature is enabled by default but can be turned off if needed.

See Understanding Concierge SMS for SMS subscription management for more information. 

Recover more revenue by automatically charging a customer’s backup payment method when the primary fails.

Backup Payment Methods is now live for all merchants. When a customer’s primary payment method fails, Recharge will automatically attempt to charge any other saved payment methods. If successful, that method becomes the new primary for future orders to that address.

You can control whether customers are opted in or out by default, which is especially important for regions with stricter GDPR requirements.

You can also:

• Identify charges processed with a backup method in the Charge Timeline or Charges export
• View each customer’s opt-in status directly on the Customer Details page

See Enabling backup payment method retries to recover failed charges and reduce churn for more information.

The new Subscription Cohort Performance view, available through the Early Adopter Program, lets you analyze multiple products together to better understand retention and revenue trends.

You can now select multiple products in the Subscription Cohort Performance dashboard "filter" section to view product performance across multiple products as a group. This makes it easier to compare categories, evaluate collections, or track performance across products that have changed IDs over time.

Note: it may take a few seconds to load after applying your filters.

See Subscription cohort performance dashboard for more information.