Automate can now read and act on custom properties stored on processed charge line items.

You can now use Processed charge line item → Property as a condition in:

• Trigger conditions: Control who enters the flow
• Conditional branch conditions: Control how customers move through it

This allows Automate to evaluate custom line item properties at order processing time and use those values to drive flow logic.

Information customers provide at checkout is often stored as line item properties, including:

• Quiz results
• Bundle selections
• Selected plan or cadence
• Custom configuration options

With this update, Automate can detect those properties when the order is processed, determine whether a flow should run, route customers down different paths, and reuse those values later in the flow (for example, when generating a subscription).

This allows flows to respond directly to the selections a customer makes at checkout, without relying on hardcoded variants or workaround logic.

For more information, see Getting started with Automate.

Cancellation Prevention Performance analytics now load in ~1–2 seconds for even the largest stores.

We've improved the performance of our Cancellation Performance dashboard so that analytics views load faster than ever. If you previously encountered slow loading speeds on these views, you should now see greatly improved load times - even when filtering and looking over longer time periods.

Note: With this change, MRR is now calculated as expected annualized revenue divided by month, which aligns with the definitions used elsewhere. Also, data now processes overnight, so you won’t see same-day activity represented in this view.

For more information about Cancellation Prevention, consult our help center.

Previously, when editing the Subscription or Subscription Update nodes, you were required to use a line item variant, SKU, or collection condition on the branch for that node. Now, we have expanded this requirement to be satisfied by any Subscription or Processed charge line item condition. This update significantly broadens the possibilities within Automate flows.

Here are some examples of what this unlocks:

• Automatically upgrade a subscription when a customer’s processed charge includes the selected product.
• Swap a customer from Subscription A to the Subscription B if their quantity is of Subscription A is 3.
• Update all subscriptions that recur every 30 days without needing to specify which variant they’re currently subscribed to.
• Trigger different actions based on both the subscription setup, like a 2-month interval, and what was included in the processed charge, such as only if the order contained a selected product.
• Treat migrated subscriptions differently by adding customers with subscriptions that were migrated from another platform to a special segment.

This new feature is designed to give you more control and flexibility in managing your subscription processes, helping you to better meet the needs of your customers and improve retention. We hope you find these enhancements valuable and look forward to seeing how you use them to optimize your business operations.

For more information on Automate, consult our Help Center.

On the Subscriptions list page, you can now search by the SKU of the product associated with the subscription.

This change unblocks a very common use-case for the Subscriptions list page. For more information on this page, consult our Help Center.

Tiered discounts for collections and products are now available to Plus and Custom stores, letting you offer buy-more, save-more promotions without creating bundles.

Previously, tiered discounts were limited to dynamically priced bundles. You can now apply tiered discounts directly to a collection or product and set custom display names in the UI, reducing the need to create and manage bundles just for promotions and enabling faster experimentation. 

For more information about tiered discounts, consult our help center.

Preset bundle orders from TikTok, Meta, Tapcart, and Shop App now properly explode into their component SKUs after checkout — relevant for merchants selling bundles through these marketplaces.

Previously, preset bundles purchased through these external marketplaces could remain as a single bundled item, making it difficult to edit components and complicating fulfillment. This update converts those orders into their component SKUs, improving reliability and operational consistency for you and your customers; about 14,000 stores are now supported across marketplaces. 

For more information about Bundles, consult our help center.

You can now filter the Checkout dashboard by multiple products or variants at once. 

This removes the previous single-product limitation, and makes it easier for you to compare and analyze performance across combinations of products or variants; when you select more than one item, all dashboard metrics will reflect the combined selection. 

For more information about the Checkout dashboard, consult our help center.

This update improves how you select test customers and review what changed after a run.

This update solves common testing friction by making it easier to confirm you’ve chosen the right customer, automatically taking you to execution results, and surfacing the Data Changes view that shows the before/after state and clearly highlights what changed. You’ll also see which nodes executed, or were skipped, and why, so debugging and validation are much faster. 

For more information about testing flows, consult our help center.

Concierge SMS now automatically sends confirmation reminders to your customers when they don't respond to a confirmation prompt. 

Many customers miss the initial “reply ‘yes’” instruction, or reply too late, which caused actions to be abandoned and pulled support into follow-ups. Concierge now sends a short reminder prompting the customer to reply “yes” to proceed, “no” to cancel, or provide a new intent. Early results show strong conversion from these nudges (about 4/5), driving a 51% reduction in abandoned delays and a 35% reduction in abandoned skips, improving reliability and reducing support friction.

For more information about Concierge SMS, consult our help center.

We've added multiple new conditions to our smart loop conditional branch node, allowing for more tailored, logic-driven flows that better match your subscription programs.

This update expands the set of conditions you can use inside Smart Loop conditional branches.

Newly added conditions include:

• Charge
  • Type
  • Total price
  • Discount code
• Customer
  • Number of active subscriptions
  • Number of subscription order processed
  • Segment
  • Streak count
  • Subscription AOV
  • Tags
• Line item
  • Collection
  • Variant
  • Variant SKU
  • Next scheduled charge date
  • Processed charge date
• Shipping Address
  • Country
  • Zip code
  • State/province
• Subscription
  • Created date
  • Day of the week
  • Day of month
  • Subscription ID
  • Quantity

For more information about the Smart Loop conditional branch in Automate, consult our help center.