A new “Add free gift” action is now available on the Upcoming orders section of the Customer details page, allowing customer support teams to add or remove free gifts for individual customers. Available with the Retain add-on.

This eliminates previous workarounds like running a Bulk update or using Test Flow, which customer support users often couldn’t access. You can now directly add a gift to a single customer’s upcoming order, set whether they keep the gift if they skip the order, or delete an existing free gift when needed — making it easier to delight your customers without relying on monetary discounts.

For more information about adding free gifts to upcoming orders, consult our help center.