3 weeks ago
Concierge now shows subtotals before swap and quantity changes are confirmed
Give customers visibility into pricing changes before they approve updates over SMS.
Concierge confirmation messages for product swaps and quantity changes now include the updated order subtotal before the customer confirms the change.
This gives customers a clearer understanding of how a requested change will affect their upcoming order, helping reduce surprise charges and improving confidence in conversational subscription management.
For example, when a customer updates a product or increases the quantity, Concierge will display the new subscription details, along with the resulting subtotal, before prompting confirmation.