Failed Payment Recovery email analytics are now available for stores that use a custom customer portal.

In the past, merchants who hosted their own customer portals had to replace our {{customer.customer_portal_payment_methods_url}} variable with their custom customer portal URL. This was necessary to ensure customers were directed to the payment methods page in their specific customer portal when setting up their FPR strategy, but they didn’t get to take advantage of key email analytics, such as unique click rate and payment method update rate.

Users can now seamlessly set an FPR strategy to send customers to their custom customer portal. This is done in a self-serve manner. The user setting up the strategy is prompted to tell us where they want the variable to direct customers, and based on their response, Recharge automatically swaps out the variable associated with the custom customer portal URL.

To learn more about setup, see our documentation.