Here's what our Product team was up to in July.

Merchant Experience Analytics

• New merchant portal navigation bar: With our new navigation, we have given the left hand navigation bar a fresh design and grouped out menu items into intuitive sections to reduce clutter. 
• New Order Errors dashboard now available: New Order Errors Analytics dashboard is now available to all merchants! This innovative dashboard offers comprehensive insights into how errors impact order processing, providing detailed breakdowns of trending error types and recovered revenue from retries.

Subscription Management

• Bulk copy and replace plans on products: Merchants who use Recharge's Product Subscription Plans can now select multiple products to bulk update, and then choose which “source” product they want to copy existing plans from. 

Retain

• NEW Early Adopter Program: Variant Swap and Combined Offers for Cancellation Prevention

  • Variant swap: Now, you can offer customers the ability to easily switch to different variants of the same product they’re subscribed to. This is perfect for cancellation reasons like “I don’t like the flavor” or “I have too much.” 
  • Combined offers: Give your customers more reasons to stay by combining a Delay with a Discount, Free Gift, or Swap offer to provide more versatile and compelling incentives during the cancellation process.

• AI Insights for Cancellation Prevention improvements: We now break down insights by two areas in a brand new "Insights" tab.

  • By reason: We create insights for a merchant on a cancellation reason basis, helping a merchant understand the trends behind particular cancellation reasons.
  • By product: We create insights on a product basis, three for each product that has enough cancellation notes for the month.
    
    

Analytics

• NEW Early Adopter Program: Cohort Performance dashboard: Our new Cohort Performance dashboard offers our deepest-ever look into the lifetime performance of a store's subscribers.

  • 14 new cohort reports for subscribers
  • Weighted averages for cohort metrics 
  • Compare cohort performance in line graph view 
  • Use a smart new "Compare" view to compare average retention rate, lifetime value, etc.