Choose which subscription changes customers can complete over SMS and which should be handled in the customer portal.

Concierge now includes Conversational handling settings, giving you more control over how customers manage their subscriptions through SMS.

Available under Concierge → Settings → Inbound SMS, you can now enable or disable conversational handling for:

• Change quantity — increase or decrease subscription quantities via SMS
• Product add — add products to an upcoming order through SMS
• Product swap — swap products directly within a conversation

When enabled, customers can complete these actions directly in the SMS thread. When disabled, Concierge will direct customers to the customer portal to make the change.

These settings make it easier to tailor the customer experience to your preferences, whether you want to maximize SMS automation or keep certain actions within the portal.

All settings are enabled by default and are available for merchants with Concierge enabled. See Manage Concierge settings for additional details.