Track toll-free verification status directly in Concierge, without contacting support.

Concierge now displays contextual banners that show the current status of your SMS phone number verification submission.

You will now see:

• An informational banner while a submission is under review
• Clear rejection reasons when a submission can be updated and resubmitted
• Direct links to resubmit or contact support when needed
• Guidance when submissions are ineligible or restricted and cannot be resubmitted

These banners help reduce confusion during the verification process by surfacing status updates and next steps directly within Concierge, making it easier to understand what’s happening and how to move forward.