Here's what our Product team was up to in November:

Grow

• Time delay for upcoming order Cross-Sell: Delay upcoming order cross-sell notification until the customer receives the order that triggered their eligibility for the promotion.
• Post-purchase Cross-sell supports Shop Pay: Customers using Shop Pay can now receive Post-purchase offers. This marks a significant improvement in visibility as Shop Pay accounts for 20-50% of check out traffic for many brands.

Retain

• NEW (Early Adopter Program) Customer Portal Announcement: Engage customers with a banner in the customer portal, simulating a digital punch card and maximizing the reach of existing Rewards experiences.
• Active Win Back experiences can now be edited: Merchants can now make copy updates to active Win Back experiences, including Win Back title, landing page copy and email content. 
• FPR Email Analytics for Custom Customer Portals: Users can now set an FPR strategy to send customers to their custom customer portal, allowing merchants to track key analytics such as unique click rate and payment method update rate.

Analytics

• Payment Recovery Summary with Order error analytics: Review critical insights, Recovery Rate Tracking and Stalled Charges Insights, in the Payment Recover Summary without the use of additional tools.

Core Features

• Improved Email Deliverability for Unauthenticated Stores: Notification emails from unauthenticated domains will now be sent from no-reply@rechargeapps.com, improving reliability and reducing the risk of emails being flagged as spam.