Offer subscription products in Concierge cross-sells
Turn conversational cross-sells into recurring revenue with subscription product offers.
The Concierge Cross-sell node now supports subscription products, allowing you to offer recurring add-ons alongside existing one-time product offers.
When configuring a cross-sell, you can choose whether to offer a product as a one-time purchase or a subscription, and select the specific subscription plan to apply. Accepted subscription offers are added directly to the customer's existing subscription.
This helps transform one-time cross-sell opportunities into ongoing recurring revenue while giving customers an easy way to add products they want on a regular schedule.
Note: Subscription cross-sells are not yet included in the Performance tab or exports. Support for reporting is planned in a future update. As part of this release, one-time product discounts now also support decimal values.