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EnhancementGrow the Business
6 months ago

Time Delay node now available in Upcoming Order Cross-Sell

In Upcoming order cross-sell, merchants can can now drag the "Time Delay" node after the trigger (or at the beginning of a branch).


We've gotten feedback that merchants want to delay the cross-sell and notification. Without the time delay node, we would make the cross-sell offer and send the notification immediately after the triggering charge is processed. This leads customers to believe that when they accept the one-time offer, the added one-time will show up in the order that was just processed. However, the one-time will be added to their next queued order.

With the time delay node, merchants can delay until the customer receives their triggering order before creating the cross-sell offer and notifying the customer. This way, shoppers don't get as confused, and they more easily understand when the one-time is expected to be delivered (with their next order).

Learn more about building an upcoming order cross-sell subscription experience in our documentation.