Filter, segment, and export customer actions that originate from SMS.

Customer Analytics now includes SMS as a dedicated source in the Customer Actions dashboard, making it easier to understand the impact of Concierge conversations on subscriber behavior.

You can now:

• Filter customer actions by SMS source
• Segment and export SMS-driven activity alongside other sources
• Drill into specific SMS-related actions and export results
• Include SMS activity in full dashboard exports and customer action reports

This update provides clearer attribution for actions taken over SMS, helping merchants better measure the impact of their Concierge programs.

Note: SMS source data is available from May 28, 2026, and does not include Legacy SMS (RechargeSMS) activity.