a month ago
Cart subtotal now available as a trigger condition for Post-Purchase Cross-sell
Merchants can now use the cart subtotal as a trigger condition is Post-Purchase Cross-sell flows.
The cart subtotal is the order value before shipping and taxes are added. This enhancement allows merchants to offer different cross-sells based on the order value.
This allows the use of strategies such as:
- Presenting an offer that aligns with the value of the original order. Higher value order = higher value offer.
- Aligning the cross-sell with the customer's free shipping eligibility - for example, offering a more enticing offer when the shipping has already been paid for - but accepting the post-purchase offer would have made them eligible for free shipping
For more information, see our documentation.