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a month ago

March Product Updates

Here's what our Product Team was up to in March:



Subscriptions

  • New features added to Automate, including Scheduled Quarterly Shipments: This template allows you to schedule your subscriptions to charge on specific dates - regardless of the customer's subscription start date or frequency. For example, you could have a Spring, Summer, Fall and Winter box that renews on the 1st day of each season.
  • Update to the ‘Create order always (do not check for inventory, and do not reduce inventory)’ order processing setting: We have deprecated the "Create order always (do not check for inventory, and do not reduce inventory)" order processing setting, as orders created on Shopify will always reduce inventory.
  • Update to the “Create order only if inventory is available” order processing setting: One time products, free gifts, and incentive products billed through Shopify now follow the inventory setting rules and only process if there is inventory in Shopify. If you want these products to continue selling when out of stock, you can adjust the setting to “Continue selling when out of stock” in Shopify.
  • Bulk delete products from dynamically-priced bundle subscriptions: You can now easily bulk remove specific products from active dynamically-priced bundle subscriptions using the Bulk Updates Tool—no API required!
  • Analytics performance by SKU: We’ve added a new SKU tab to the Homepage → Product Performance chart, making it easier to track key metrics by SKU directly from the homepage.
  • Customer Actions Dashboard (Early Adopter Program): This rebuild brings the full functionality of the popular legacy dashboard into the modern interface, allowing you to track customer actions from the customer portal, merchant portal, API, and more in one place.
  • Update to “Recovery Rate” metric (Order Errors dashboard): Charges with the "Exited dunning" status are no longer included in the calculation for the "Recovery Rate" metric on the Order Errors dashboard.


Loyalty & Churn Tools

  • Recharge Referrals (General Release): Referrals is now available for all stores with Retain—leverage word-of-mouth marketing to help scale your business and attract new customers. 
  • Update to “Open rate” metric (Failed Payment Recovery email analytics): Advanced Failed Payment Recovery emails opened by a bot are no longer included in the “Open rate” metric calculation in the Failed Payment Recovery email analytics dashboard.
  • Win Backs now supports prepaid subscriptions: You can now target prepaid subscriptions in your Win Back strategies to drive more reactivations.
  • Multi-language support for Win Backs is now available: You can now fully translate your Win Back strategies into multiple languages, enabling seamless and localized experiences for customers across different regions.
  • New bulk update to add or remove free gifts: Recharge's Import tool simplifies managing free gifts added, allowing you to efficiently bulk add or remove them from upcoming subscription charges.


Upsells & Cross-sells 

  • Recharge Cart Drawer & Cart Overlay (Early Adopter Program): Display the option to subscribe when a customer adds to their cart and when they view their cart, seamlessly turning one-time buys into long-term revenue.
  • Follow-on offers for Post-purchase Cross-sells: After the first cross-sell has been accepted or declined, you can entice your customers with an additional offer.
  • Smart select now available for Checkout Cross-sell: This feature intelligently recommends additional products based on the items already in the customer's cart, minimizing your setup time and increasing the chances of successful conversion.


SMS, Email and Notifications 

  • Multi-language support for the notification node is now available: You can now translate all Failed Payment Recovery, Win Back, and Reward strategy emails into multiple languages, ensuring customers receive communications in their preferred language.