We've just rolled out even more new features for Cancellation Prevention to help you effectively stop cancellations in their tracks.

• Swap Variant

Now, you can offer customers the ability to easily switch to different variants of the same product they’re subscribed to. This is perfect for cancellation reasons like “I don’t like the flavor” or “I have too much.” The swap-variant journey takes the customer straight to their current product’s details page, making the switch simple and hassle-free. 

• Combined Offer Types

Give your customers more reasons to stay by combining a Delay with a Discount, Free Gift, or Swap offer to provide more versatile and compelling incentives during the cancellation process.

You can find more information on how to add a Swap Variant offer here and a Combined Offer here. Speak with your CSM to get early access to these features.