We've added new customization options to checkout cross-sell, designed to reduce clicks and prevent decision fatigue. You can now pre-select purchase options, variants and frequencies - and let your customers speed through checkout.

Purchase Options – Choose whether cross-sell products are shown as one-time only, subscription only, or both.

Pre-selected Variants – Control which product variants appear during checkout (e.g. show just one, or a curated selection).

Pre-selected Frequencies – Limit which subscription frequencies are shown (e.g. only show the monthly frequency).

These updates are available now for SCI/SCI(m) merchants on Shopify Plus and Recharge Pro or Custom plans. Please refer to our documentation to learn more.

Customers can now manage their subscriptions via AI-powered SMS, allowing them to make changes and receive updates through simple, conversational texts. The new Message History section on the customer page lets merchants view inbound and outbound messages, while analytics help track engagement and outcomes.

Available for all Shopify stores on any Recharge plan (Starter, Pro, or Custom).

Interested?
Sign up for the waitlist and get notified when it’s ready for you. In the meantime, check out our help doc.

The new & improved Subscription Widget offers enhanced customization and flexibility to boost conversion rates. It allows you to create multiple widget versions with different templates and assign them to specific products, all while previewing changes in real time through Recharge.

Direct Widget Customization in Recharge

• Style and label the widget directly within Recharge.
• Customize your copy to highlight subscription benefits and onetime drawbacks to increase conversion rates.

A/B Testing and Analytics (Pro and Custom plans)

• Add an A/B test node to create and compare different widget versions.
• Analyze widget performance with detailed analytics and filtering tools.

CSS Editor

• We have released a CSS editor to match your widget with your brand guidelines. See CSS changes in real time as you make your edits. Pro and Custom Plan stores can A/B test different CSS changes across your different widgets.

Read more in our help center documentation.

Encourage customers to reactivate their subscription with the new Credits balance section that can be added to your Win Backs landing pages. 

Add a Credits balance section to your Win Backs landing pages reminding customers of their available credit balance which can be applied to the next queued order if they reactivate their subscription. Add an expiration date to your credits to create a sense of urgency for customers to reactivate before their credits expire. 

See Building landing pages using the Site Builder for instructions on how to add sections to your Win Backs landing page.

Here's what our Product Team was up to in March:

Subscriptions

• New features added to Automate, including Scheduled Quarterly Shipments: This template allows you to schedule your subscriptions to charge on specific dates - regardless of the customer's subscription start date or frequency. For example, you could have a Spring, Summer, Fall and Winter box that renews on the 1st day of each season.
• Update to the ‘Create order always (do not check for inventory, and do not reduce inventory)’ order processing setting: We have deprecated the "Create order always (do not check for inventory, and do not reduce inventory)" order processing setting, as orders created on Shopify will always reduce inventory.
• Update to the “Create order only if inventory is available” order processing setting: One time products, free gifts, and incentive products billed through Shopify now follow the inventory setting rules and only process if there is inventory in Shopify. If you want these products to continue selling when out of stock, you can adjust the setting to “Continue selling when out of stock” in Shopify.
• Bulk delete products from dynamically-priced bundle subscriptions: You can now easily bulk remove specific products from active dynamically-priced bundle subscriptions using the Bulk Updates Tool—no API required!
• Analytics performance by SKU: We’ve added a new SKU tab to the Homepage → Product Performance chart, making it easier to track key metrics by SKU directly from the homepage.
• Customer Actions Dashboard (Early Adopter Program): This rebuild brings the full functionality of the popular legacy dashboard into the modern interface, allowing you to track customer actions from the customer portal, merchant portal, API, and more in one place.
• Update to “Recovery Rate” metric (Order Errors dashboard): Charges with the "Exited dunning" status are no longer included in the calculation for the "Recovery Rate" metric on the Order Errors dashboard.

Loyalty & Churn Tools

• Recharge Referrals (General Release): Referrals is now available for all stores with Retain—leverage word-of-mouth marketing to help scale your business and attract new customers. 
• Update to “Open rate” metric (Failed Payment Recovery email analytics): Advanced Failed Payment Recovery emails opened by a bot are no longer included in the “Open rate” metric calculation in the Failed Payment Recovery email analytics dashboard.
• Win Backs now supports prepaid subscriptions: You can now target prepaid subscriptions in your Win Back strategies to drive more reactivations.
• Multi-language support for Win Backs is now available: You can now fully translate your Win Back strategies into multiple languages, enabling seamless and localized experiences for customers across different regions.
• New bulk update to add or remove free gifts: Recharge's Import tool simplifies managing free gifts added, allowing you to efficiently bulk add or remove them from upcoming subscription charges.

Upsells & Cross-sells 

• Recharge Cart Drawer & Cart Overlay (Early Adopter Program): Display the option to subscribe when a customer adds to their cart and when they view their cart, seamlessly turning one-time buys into long-term revenue.
• Follow-on offers for Post-purchase Cross-sells: After the first cross-sell has been accepted or declined, you can entice your customers with an additional offer.
• Smart select now available for Checkout Cross-sell: This feature intelligently recommends additional products based on the items already in the customer's cart, minimizing your setup time and increasing the chances of successful conversion.

SMS, Email and Notifications 

• Multi-language support for the notification node is now available: You can now translate all Failed Payment Recovery, Win Back, and Reward strategy emails into multiple languages, ensuring customers receive communications in their preferred language.

Advanced Failed Payment Recovery emails opened by a bot are no longer included in the “Open rate” metric calculation in the Failed Payment Recovery Email analytics dashboard. Unique open rates only count if the email is opened by a human. Merchants may notice a decrease in their email open rates as a result of this improvement.

To reflect this change, we’ve retroactively updated open rate data for all open events that occurred between September 28 and today. Your analytics now more accurately represent human engagement during that time period. Keep in mind that customers who use browser ad blockers won’t trigger an open event.

We're excited to introduce early access to Recharge Cart Drawer and Recharge Cart Overlay, two powerful features designed to enhance upsell opportunities and improve the shopping experience for merchants and customers alike.

Recharge Cart Overlay

The Cart Overlay allows customers to seamlessly upgrade a one-time purchase to a subscription before reaching the cart. This feature is designed to drive higher subscription adoption with minimal friction for customers.

Recharge Cart Drawer

The Cart Drawer is a fully Recharge-owned and managed cart experience. This feature will support upselling by enabling one-time purchases to be converted into subscriptions directly in the cart. 

Recharge's cart options are available for Shopify stores using a Shopify 2.0 theme. You can request enablement through this form.

Read more about this in our Help Documentation.

You can now target prepaid subscriptions in your Win Back strategies to drive more reactivations.

In both Win Back Landing Pages and Drip Campaigns, you can encourage customers to: 

• Reactivate a previous prepaid product they were subscribed to.
• Subscribe to a new prepaid product, regardless of their purchase history.

To learn more about targeting prepaid subscriptions in your Win Back strategies, see the our documentation.

Charges with the "Exited dunning" status are no longer included in the calculation for the "Recovery Rate" metric on the Order Errors dashboard.

The definition of "Recovery rate" that is shown on the Order Errors dashboard is changing so that "Exited dunning" charges are no longer included in the calculation. Merchants who have large numbers of charges in the "Exited dunning" status will notice their Order Error recovery rate increase.

Why this is happening: Charges marked "Exited dunning" are charges that were skipped or rescheduled after their initial error message. This means that they've been made ineligible for recovery, and shouldn't count against the recovery rate for charges in dunning.

Managing rewards just got a whole lot easier! You can now self-serve bulk updates to add or remove free gifts without the need to reach out to our support team. 

Recharge's Import tool simplifies managing free gifts added, allowing you to efficiently bulk add or remove them from upcoming subscription charges.

We've added the ability to:

• Add Free Gifts in bulk – Grant free gifts on upcoming orders
• Remove Free Gifts in bulk – Adjust upcoming orders by removing free gifts

To review the step-by-step instructions and learn more, see How to bulk add or remove free gifts using the Import tool.